Episode Transcript
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Hi Everyone, and welcome to this
episode of catch up with CAIRA touch,
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where it's real to have you listening
in. I'm your host, Kelly trying
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to Costi. Today's topic is a
near and dear to my heart. We're
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talking about revenue cycle management and the
CAIRA touch service that allows you to outsource
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your revenue cycle otherwise known as CG
pro bill. I've been with Kira touch
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for nine years in different revenue cycle
management capacities. I've really, really enjoyed
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helping our clients and solving their biggest
billing issues, consulting with them and increasing
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their overall collections. In joining me
today is one such client, Dr Robert
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Klinefeld, of Louisville sports and injuries
cent are hailing from the beautiful state of
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Kentucky. Welcome, Dr Klin felt. Thank you so much for joining me
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today. Hikellie, it's nice to
be here right I'm glad that you're taking
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the time out of your busy schedule. I've asked Dr Klinefeld to join me
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today to share his experience in using
CT pro bill. He has a very
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interesting story and I think many of
our listeners today can relate to his position
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and hopefully learn from Dr Kleinfeld and
some of his experiences regarding his billing and
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his time with CG pro bill.
So before we get into it, I
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do want to know that Dr Kleinfeld's
been a CAIRA touch customer for, Oh,
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Geezr clinfell, I think, almost
ten years now, and he's using
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the installed version of Cairo touch.
CT Pro bill is an additional and on
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service that's available to classic or installed
software users like Dr Kleinfeld. For those
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who you on the call today who
are on Coibra touch at core or the
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advanced cloud version, we don't currently
have an integrated manage billing solution for you
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yet, but it is coming in
the future. I hope that helps everybody
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who's listening today. So, Dr
Kleinfeldt, I want to start out again
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by thanking you for joining the meeting
today and we're going to go over some
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basic kind of things so our listeners
can get to know you a little bit
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better and in your situations. So
tell me a little bit about how long
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you've been in practice. I've been
in practice over twenty years. I've had
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multiple offices and I've had in house
billing. I decided to go outside billing
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and as far as Cairo touches available, I've been working with you for proximately
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three years and I find it just
great. Up to this point, everything
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is fantastic, great. Well,
I appreciate that. I know that you
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and I have, you and I
definitely have a long history together. What
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sort of patients do you currently see? Dr Klinefeld, I deal with a
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lot of motive vehicle accidents in Louisville, Kentucky. Okay, all right,
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and I know you have, you
know, a pretty large practice there.
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Tell a little bit about the makeup
and structure of your practices. You know,
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how many providers do you have,
and you know how many visits a
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week, that type of thing?
At this point, we I have one
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provider, to massage therapist and an
office manager. We see approximately twenty five
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Patian today and, like I said, we've been working with Cairo touch billing
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for over three years and they're just
doing a phenomenal job. Excellent, excellent,
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and more so happy to hear your
positive experience. So you've been using
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the CT pro bill services for three
years now, and tell me, you
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know, I remember, you know, when you first came on and you
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and I were talking about this direction
for your practice and we both decided then
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that this was this was a good
move for you, because you were definitely
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losing some revenue. What ultimately made
you consider, you know, outsourcing your
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billing? I was just tired of
having one person in house when I could
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have a team of people working for
me. Excellent, and you certainly get
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that with ct pro bill. You
know, it's most impossible these days for
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internal offices to have an entire team
of billing experts, and with ct pro
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built, we have structured this in
such a way that we're very production line
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based, and what I mean by
that, as you've experienced, is that
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you get a billing individual, you
get a posting experts, you get a
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main account manager who also handles all
AAR follow up, denial management and appeals.
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So this is a team of individuals
that is working collaboratively and providing you
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the analytics, and we are very
much a proponent of ensuring that the individuals
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within those departments are experts on the
rcmpiece that they are handling. So it's
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good to hear that you are enjoying
the benefits of having an entire billing team.
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How a CT pro bill really benefited
your practice? Well, like I
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said, I have a team of
people working for me and my collections have
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increased. I get monthly charge sheets
and things to show what the collections are,
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so I'm pretty happy about that.
Right. So you have been able
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to really gage, you know,
how you were doing prepro bill versus how
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you've been doing the last three years
with increased revenue as a result of bringing
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pro bill into your office. Yes, that's correct. Okay, excellent.
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and Dr Kleinfelt, would you encourage
others you know, to consider pro bill
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and, more than that, you
know, even consider getting the review of
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findings? I think that's something you
and I had done on initial where you
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know, it doesn't cost you anything, you're just meeting with us for us
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to do a good analytics review for
you and ultimately you signed with pro bill
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it. Is that something you might
encourage others to take advantage of? Absolutely,
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I have encouraged other people to move
forward with pro bill. Excellent.
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And just so everybody listening today understands
that, we talked a little bit here
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about Rof, or review of findings, and I want to expand on that
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just a little bit, because this
is a really great diagnostic tool and a
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great benefit for Cairo touch end users. Basically, a review of findings is
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a financial health check. You are
going to meet with a revenue cycle executive,
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either myself or Michelle carmony. They
review takes about thirty minutes and all
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that is involved in that is you
will be contacted by Cairo touch. Somebody
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will pull a series of good analytical
reports out of your system and send those
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over to us and we basically then
take those reports create a powerpoint presentation for
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you. Some of the things that
we are looking for. We're looking at
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your age care receivables to see are
you meeting best practice matrix in your over
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sixty day insurance receivables. We are
looking to see if you have any unbuild
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charges that maybe hanging out the system
that you're not even aware of, which
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we all know is just revenue.
That's that's kind of sitting there doing nothing.
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We're also evaluating your ledgers, making
sure that the ledgers between the insurance
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and your patient appear to be accurate
and concise and, moreover, than that,
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looking at your pair mixed reports and
seeing are you meeting the recommended net
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collection ratios for the insurance companies in
which you are billing and net collection ratios.
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Of course, is best practice is
that you are being reimbursed ninety five
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percent or higher of the allowed amounts
that you are entitled to receive a reimbursement
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from those carriers. So during this
thirty minute review of findings, there is
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a lot of information that we go
over with you and help assess how your
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office is performing and are you meeting
the best practice standards in maximizing your billing
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and reimbursements? So it's definitely something
I hope everybody will take advantage of.
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This is a really great benefit that
Cairo touch offers to our end users at
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absolutely no charge to you and no
obligation, just making sure that you are
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operating very efficiently regarding your billing and
reimbursement. So I hope to hear from
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all of you who are looking to
have a review of findings or a financial
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health check. Anything else you want
to add about pro bill? No,
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I would refer you guys to anybody. I'm really happy with the service.
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If I ever have an issue,
I call up and it's dealt with immediately.
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So I would highly recommend pro bill. Excellent and I know that you're
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doing a lot of autocases, but
you also have some commercial insurances that we're
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doing billing for correct, correct,
okay, excellent. Thanks again, Dr
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Client Fele, for sharing your experience
and, you know, giving such a
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strong recommendation of CT pro bill services. We so appreciate that. Thanks,
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Kelly. You know this is something
we want to offer to other people so
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they can be sitting in the position
you're in with, you know, really
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satisfied in seeing an increased revenue as
a result of partnering with us. If
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any of our listeners would like more
information about ct pro bill, please visit
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the CAIRA touch website to book a
demo or visit the show notes for a
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link. But again, I've talked
today that you are able to also get
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that free analytical review of finding.
So please make sure you book a demo
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and one of our revenue cycle experts, either myself or Michelle Carmony, will
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be reaching out to you to do
an analytics to see if this is a
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good solution for you. And thanks
again to our listeners for tuning into catching
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up with Kira touch. Find more. Catch up with Kira touch episodes on
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spotify, itunes, to CAIRA touchcom
podcast again. I'm your host, Kelly
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Trenticosti, and I wish everyone listening
a well adjusted day. A number
