Episode Transcript
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Hi Everyone, welcome to this episode
of catch up with Cairo touch. I'm
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your host, Dr Brian Blast.
Today's topic is all about your im VP.
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That's right, we're talking servers and
hardware. Yes, Kiro touch is
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a software company, but it's important
to incorporate hardware in the conversation so you
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can actually use our amazing software.
With me is a guest whose it passion
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knows no bounds, Mr Matt herring, president of Ninja IT services. When
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I have questions about it, about
computers, helping clients get product when it
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comes to servers and hardware, Matt
is my guy. Welcome Matt. Thank
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you for joining me. Thanks for
having me, Brian. So, your
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company, Ninja it services, is
a name that some of our listeners are
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probably familiar with, considering you help
a lot of Cairo touch clients. Can
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you tell our audience a little bit
more about your background and what Ninja I
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t services actually does? Sure,
so, we were kind of borne out
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of just kind of half his dance, right. So we had a billy
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company and a lot of time working
with Kiro touch, as we think it's
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pretty much the best software out there. And, you know, going to
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all these conventions and things. We
spend a lot of time with your it
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people and sales people. kind of
found out that there was a little bit
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of a gap. The local it
crowd doesn't really understand the backbone or the
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infrastructure needed to run some thing like
Cairo touch, and we did and we
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kind of filled a void there.
So we actually only work with Chiro touch
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customers on the IT side. Well, that's very important. Thank you for
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for doing that. That's it's at. You're right, it feels avoid.
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It means that people need they need
help, they need local help, they
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need ways that they can always when
it comes to technology. They need extra
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people that can help them out.
So we appreciate that. Let's jump into
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some hardware questions, because everyone always
has them right. I've been doing I've
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done thousands of demonstrations on Cairo touch
and I work with clients that are some
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are more familiar with hardware, some
are less familiar with hardware. So let's
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start with servers. We know they're
important, we know we need them.
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So can you tell us what a
server is and what role it plays in
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the office? Sure, so we
do. Servers kind of a word thrown
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around a lot. It can mean
a lot of different things, but really
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in this sense server means a computer
that is running the back end of the
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software. So in Cairo touches a
case it's running the Sequel Server Express,
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which is the brain or where all
the data is stored from your software.
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Talk About Sequel Server Express, because
I know you and I've had conversations about
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and how people get confused about that. So can you can elaborate there?
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So Sequel Server and Sequel Server Express
gets kind of confused a lot when people
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come to Cairo touch and they see
immediately see, okay, we need sequel
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server. There aren't to their local
it and they buy Sequel Server Standard,
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which has a very premium price and
quite a few extras that go along with
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it. Licensing and confusion there.
But really most offices will get along with
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Sequel Server Express, which is the
free version of sequel standard. We have
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maybe a hundred and fifty offices and
maybe twenty five of them actually require sequel
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standard. So it's a very oneoff
case. You'd have to have multiple locations
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or been open and on Chire touch
for a very long time before needing it.
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And even people right on that cusp
can get on with character support and
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can get their file size reduced enough
where they don't quite need to step up
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to that sequel standard. Okay,
good, thanks for clarifying that. So
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then that kind of goes into the
next question that I always wonder about,
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to that people always ask about is
okay, on the system requirements that we
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have for Cairo. Touch you.
We talked about a server and we talked
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about a workstation. So what would
be the difference there between a workstation and
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a server? So the workstations,
you know, with a client side of
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the software is installed. So sequel
server is going to be, you know,
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on a single computer, hopefully not
being used by the day to day
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staff, and the workstations all connect
to that server. Now the confusing part
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here is, you know and the
IT world. When we talk server,
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we're not talking just about a windows
ten computer with Sequel Express installed on it.
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What we're talking about is the actual
operating system. So when I come
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and talk to somebody we start talking
about the difference between a workstation and a
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server operating system. Is really where
the big divide is. A server operating
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system is built for security and reliability, so very different than windows ten.
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Windows ten is meant to be used
for surfing the web and email and,
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you know, sending files back and
forth. Securities important, but it's really
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hey, let's just try to stop
the occasional malware. Server operating system literally
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tracks everything that's done on that computer. Anything strange is flagged. If it's
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set up properly, all of the
files are duplicated and even sometimes multiple times.
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And then the server is also the
hardware side. So it's not just
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the operating system, but the hardware
is built to be on. Twenty four
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seven, three hundred and sixty five. If you just run out the best
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buy, that will be good for
your average workstation. You're open seven to
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twelve hours a day. Those things
kind of go to sleep. Well,
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kired touch, the back end is
constantly running. You've got backup starting at
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night, you've got sequel constantly doing
stuff in the backend. So you kind
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of want to on a piece of
hardware that is built to always be on.
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Is Stress Test to be able to
withstand that constant use. So then
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what would I do if I wanted
to go get a server that was compatible
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with Cairo touch? Because you mentioned
going out to best buy and describing a
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workstation that's different. So if I
want to just go grab a more robust
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and get an actual server, how
could I get that? So obviously you
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could reach out somebody like us or
your local it that you're already using,
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or you could reach out to somebody
like del or HP directly. But one
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of the important considerations is if you're
reaching out somebody that's not very familiar with
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the Cairo touch back and is understanding
what the limits of Kire Sequel Express are.
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Sequel Express maximum will use four cores
of a CPU. Think of it
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kind of like a car. If
you ran out and bought a v Twelve
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Bentley, well characters can all use
four of those cores. So maybe instead
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of buying a Bentley we buy a
turbo tires Honda Civic. And same way
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when you're looking at the servers,
you can find a server with a very
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fast for cores as well as quite
a bit of memory. You know,
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we build minimum thirty two gigs of
memory for these servers, so that be
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kind of something you are looking for. I love the analogy with the car.
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Think it's a way if people can
relate to you in simpler terms in
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all your it talk as to what
we're talking about here with you know,
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compai ability and speed in size.
We get quotes pretty often from local it
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guys that are, you know,
five to Tenzero and they're building these massive
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systems and then we say, well, this is sequel Server Express and it
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has very strict limitations. So,
you know, three quarters of the server
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aren't going to be used. So
really just making sure that you have a
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quick CPU, four core minimum,
sixteen to thirty two gigs Aram and really
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multiple hard drives is really what's important. You want to make sure that all
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that stuff is back to wonderful,
and that's I mean that's something too that
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people don't need to necessarily take notes
on what you're saying per se right there,
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because I can go to cover touchcom
and get the system requirement sheet,
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which is absolutely something is a good
reference to have when it comes up picking
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out hardware and working with your local
it t professional. So what are I
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mean talking about servers? What are
some things, you know, tips that
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you should not do? Yeah,
one of the things, obviously, is
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you setting this stuff up on things
like laptops or front desk workstations or really
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old, you know hardware. One
of the things is you probably want to
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update the server every few years,
as well as all of your workstations.
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But even more importantly, a lot
of people forget to do the operating system
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updates. Very important, you know, kind of add to your monthly or
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quarterly checklist is go around to all
those computers, including the the server,
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and may make sure that those operating
system updates have been run and installed,
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and making sure that the any operating
systems you have on your network are up
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to date. You know, Microsoft
can't keep writing security patches for these operations
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systems that are ten or fifteen years
old, so the hackers out there eventually
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figure out how to get into these
workstations. So it's very, very important
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that you don't keep any windows seven
computers, any server two thousand and eight
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or older on your network because they
can use those to get in and infect
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your network. Oh Wow, see, that's the scary stuff that people don't
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realize is you want to make sure
you're protected right. Security, we talked
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about. You kind of mentioned security
and back up. Kirotux does offer a
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service called CT secure, which is
automated offsite backup. Do you guys do
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any sort of with anything with backup? Do you recommend people use secure.
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Talking about how you handle those situations, there's multiple layers of backup. Typically
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we always suggest an onsite copy.
That would kind of expedite anything if there
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was anything like, okay, my
hard drive fail or the computer fell over
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somebody spoke coffee on it. On
sites can get you back up really quick.
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But even for our clients we really
do suggest something like ct secure.
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It's just the really limits the risk
if something doesn't get backed up. They're
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calling you and telling you, Hey, set secure hasn't run in a couple
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days, something's wrong. Let's get
this up and running, because you know
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kind of your worst case scenario would
be you haven't backed up in a couple
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months and something happened. You're losing
all of that data and that's really your
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livelihood. So it's really important for
a couple bucks a month to make sure
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that you're running something like cet secure. Great Point. Yeah, just that
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extra added security and peace of mind. I love it. Matt. You
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have thrown a lot of information at
us, a ton of helpful, I
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think, tips and tricks for people
to kind of us a little shed a
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little more light on the the Warri
and concern that is hardware all the time,
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so I appreciate that. How can
people get more information on you and
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your services? Do you have an
email address possible you could give out?
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Sure, sure, Matt at Ninja
billingcom is my direct email. Or reach
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out to any of the sales team
or it team. They've all got our
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contact and phone and phone numbers happy
to help with any information. We talked
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it guys pretty frequently to try to
help out, figure out where your weak
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spots are or any update questions you
may have. Awesome. Thanks, Matt.
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I really appreciate it. Thank you
for just sharing so much knowledge with
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us here and thank you for our
list to our listeners for tuning into another
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episode of catch up with CAIRA touch. If you want to find more episodes
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of catch up with CAIRA touch,
you can go to spotify would itunes and
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go to Cairo touchcom podcast. Again, I'm your host, Dr Brian Blast,
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and I wish everyone listening a well
adjusted day.
