Episode Transcript
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Hi Everyone. Thank you for joining
us for another episode of catch up with
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Cairo touch, our podcast series where
we talk about the state of the Chiropractic
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Profession, best practices and recommendations to
manage and grow your practice and share expert
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advice with a variety of guest speakers. I'm one of your hosts, Dr
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Brian Blast. I'm an account executive
with Kira touch or. I consult with
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Chiropractors to determine which software solution is
best for them. We have Dr Richard
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Alan with us today to talk about
utilizing technology in your chiropractic practice. Dr
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Allen is a Chiropractor in New Jersey
and a longtime user of Cairo touch.
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He runs a family practice and has
no staff. He's a very successful solo
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practitioner, which makes him the perfect
guest to talk about how he incorporates technology
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to help them run his practice.
Great to have you to day, Dr
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Allen. How are you all right? Thanks for having me on. For
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sure, for sure, I met
you at the ANJC conference several years ago.
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You'd Gotten Cairo touch and I wanted
to have you on here because I
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remember for so many years at the
at the conference you would come by the
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booth and talk about how you're using
Chiro touch and talk to your colleagues.
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And I mean you just you got
you understood it. You understood the technology,
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you understood how you can make Cairo
touch work for a solo practitioner.
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You know how automate your practice.
So start there and share with our audience
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kind of how you've set up your
office with Cairo touch and how it flows.
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Sure. Yeah, so I have
a front desk computer and and I've
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had kiosk at my front desk.
Patients come in and they use a code,
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which is basically their cell phone number, to check in. They report
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their symptoms in the IPAD and the
software allows me to just bring that right
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into their note. So it's very
low amount of work for me. And
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in the treatment area I use the
IPADS when necessary to, you know,
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make additional documentation changes. Also,
the PDF feature of the provider APP is
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amazing. What I need to say, I have a patient sign a document
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for you know, on their first
visit, or if I have to make
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an excuse form, I'm able to
just pull it up from my templates and,
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you know, do it right there
with my on my on my ipad.
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Pro and patient signs it, I
sign it. Whatever kind of documented
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is. It works great and it's
a so many different features built into the
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car touch that allow me to operate
my business as a solo practitioner a lot
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easier. Well, let's get this
straight. So it's only you. You
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don't have staff. What about billing? You door think yourself there as well.
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I do you know, I have
a door of a patient who comes
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in like once a month. That
helped me follow away like paper EOB's and
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such and help me would like filing, but as far as like billing and
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all that type stuff, I do
it myself. So it's amazing. Pretty
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much all pay for us. What
about intake form? So what do you
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do for patients coming in doing intake
online? What do you do? What
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do you use there? The car
touch has a feature where it's the intake
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I've a welcome email that I've bought
third that goes through and thanks them for
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choosing me and it says it.
Our forms are online. You need to
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click this link and patients click the
link and then it's it's an online intake
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form. It's like the paper that
you normally feel out, but it's a
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form online and they go through and
fill up their complaints. There's places in
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this form for them to independently describe
several different complaints. So like if you
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have, you know, paint in
your neck that's like a stiffness and like
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a for but you know you have
sciatic a painting your low back that's radiating
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and tangling in a nine, you
can very accurately describe two separate, multiple
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separate complaints. And then once they're
done, they sign it with either their
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master finger and it's that's their signature
and they click submit. Then it kind
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of goes into this secure storage area
and when I'm ready I import that into
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my software. The software then takes
all their demograph graphic information from that form,
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populates the demographic fields in in their
patient patient chart, and then on
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the note side, I open up
the provider APP where I put my notes
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and in port basically the whole subjective, you know, into the treatment note
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and you know, I make my
tweaks, I fill an extra things that
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you know can be filled out online
and boom when patients come in. I
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have a set of all my form
set up as a pdf and I have
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gone through and authored the fields in
those forms to auto populate with their information
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from cartage. So you know,
there's codes that you can look up where
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you know the code for importing the
patient's full name, the patient's date of
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birth, all that type of stuff. You can, you know, set
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the time and do it. Took
me a lot of time to do,
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but now that I did it it's
like boom. So what does that transition
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time like because, I mean,
that's really the biggest kind of pushback I'll
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here sometimes from people in the field
as yeah, this looks, I'll you
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know, amazing and you have got
great technology, but there's some transition time.
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So what do you say to people
that are like, I want to
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go paperless, but I want to
put the time and is there a steep
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learning curve? How long does it
take in your opinion? I mean,
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I guess you could say I'm a
little bit more tech savvy than other people,
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but I wanted to make it work
and I took the time to do
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this and you know, if you
have I use adobe pdf software. I've
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tried other softwares, but adobe really
works the best. It's like fifteen dollars
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a month or sixteen a month for
the subscription for the PDF software, but
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I could do whatever I want with
my forms, like, for example,
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medicare or just released a new abn
form. That's a form that you have
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to have a patient sign when you
deliver any services to them that maybe outside
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of you know what Medicare pays for? Medicare pays chiropractors just to do the
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chiropractic adjustment. It doesn't pay for
the exams or any PT or any therapies
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or anything like that. So when
I'm working with a Medicare patient, this
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is a new form. So I've
already gone through and started filling that out.
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And so that way, when a
Medicare patient comes in, I can
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pull up this form and it auto
populates their name and they just have to
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choose the options inside. It makes
it very easy and that's, you know,
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I think the car touch is all
about. We want to make sure
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that people can streamline their office.
That's our whole goal really with the software
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right. Make it efficient, make
it fast, make it easy for practices
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to run their office right when it
comes to doing fast complent notes. But
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then if you want to go paperless, you can, and you've proven that.
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Like I think the the thought from
a lot of practitioners out there.
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Is Technology Scary? Right? It
can be intimidating. What does the technology
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for you? You know, is
that something where it should be intimidating or
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you feel like anybody can grasp this? You could compare the usage of technology,
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you know, to like having a
secure network. You want to have
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a secure network in your office.
You don't want anybody to hack into your
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database. Is still your stuff.
So, you know, either you learn
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how to do it or you find
some one who can set it up for
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you. It still needs to be
done. Once it's done, you can
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utilize it in a safe way.
It makes your job easier. So I
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look at as a challenge to figure
it out. You know, if I
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there's something I can do, I
research it online. I mean, you
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could look at youtube videos that teach
you how to do anything. So do
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you want to take the time to
do it to yourself or, you know,
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you look into you know, finding
a professional. They can set it
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up for you. But the key
is once it's set up, it does
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a lot for you. It really
does a lot for you. I mean
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just the intake feature. You know, I don't want to sit down and
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type out everybody's you know, demographics
and a thing. I would probably pay
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someone to do that because I don't
want to do it, but you know,
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utilizing that service allows me to not
have to be relying upon having to
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pay someone to do it for me. Now you have an employee in Cairo,
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touch in a system that's going to
show up to work every day and,
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as always, there just make sure
life easier. Exactly. Yes,
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you make a great point. Just
put a little bit of time at the
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beginning to set this up. It's
like learning. And if you go to
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a smartphone, I mean remember the
days right when you went from like your
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Motorola Razor to a smartphone, you
like your head is going to explode,
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and now you're like, oh my
gosh, it's so easy. How do
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we not have these ten years ago? Anything new that you implement in your
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office, you have to learn how
to use it and create protocols for your
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average daily usage with patients, and
this is no different. Mean it's figuring
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out something that's going to help you
with your business, working out the logistics
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with it and then utilizing it to
help you run your business better. Some
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people think, oh my gosh,
I I can't do this. It's you
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know, Caira touch has all these
bells and whistles and I don't need all
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that. I'm just a solo practitioner. I have one staff, but you
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make it work like to your advantage, like you're kind of utilizing it,
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though, I think, one of
the best ways possible. I got CAIRA
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touch when they changed to ICD ten
because I was worried about disruptions and my
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revenue stream because a coding and I
was very confident in what I saw with
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CAIRA touch and I made the switch. And, you know, over the
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years I've continuously evolved what I do
with the software, how I use the
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software. I'm always learn, trying
to learn about, you know, different
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things that you know, features in
the software that allow me to do my
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job more effectively and not be relying
upon someone else to do it for me.
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That's exactly it, and it talked
about, you know, with covid
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right now and the way that the
world is changing, technology really is vital
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at this point. Right it's safe, it's secure and really it's expected.
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Yeah, I mean, if you
think about Covid, so you know you
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have to, you know, run
the risk of, you know, having
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people in your office that could be
potentially, you know, carrying the you
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know, whether it be covid or
the flu or something else. And you
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know, just something simple as if
you know they're sitting there and do you
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know, filling out the paperwork.
You know they're touching your pain, they're
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touching your clipboard there. You know, they're they're breathing your air and breathing
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there out into your air. The
technology helps move that along with existing patients.
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So I still have charts that kind
of have a place for, you
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know, everyone's documents, but I
created PDFs with their sign out sheets and
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I pull up their sign out cheat
on the IPAD and I have a hand
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sanitizer right there, you know,
and they sign the tablet with their finger.
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That's there. That's their signature and
then they sanitize their hands right afterwards.
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I wipe down the thing with,
you know, with a wipe and
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you know, I don't have to
worry about cleaning pens and something simple as
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that. You know, the technology
can help you in many different ways.
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You just gotta figure out what you
have and figure out the problem that you
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want to solve and figure out how
the technology can help you solve that's exactly
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I mean I feel like overall,
Kiro touch makes it so easy that when
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you say, you know, I'm
not tech savvy, that that's no longer
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an excuse. You want to give
you tips and tricks right. Want to
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make sure that you understand utilize the
extra features in Cairo touch become more efficient.
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Get in there and and go on
to the community and learn extra tips
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with the CT community online manual.
Call for help, like we're here to
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help you. Yeah, and this
software can do that. People say,
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I'm not tech savvy. I don't
think that's an excuse anymore. I think
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you have to take the time to
do it for your patients, you know.
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You have to take the time to
do it for the health of Your
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Business. I mean even forward just
makes you so much more efficient and it's
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safer. Now this software is like
a Maserati. I mean if you bought
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a just a here at hum I
mean there's so many different things that if
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you just kind of like, you
know, pay attention to it, you're
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like wow, I'm totally not even
using this and I can use this to
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make that easier. That's exactly it. That is exactly it. Well,
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Hey man, we got to get
roll in here. So I want to
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say thank you again. Where can
people find out more about you? Do
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you have a website for the practice? Sure? Destination Wellness CENTERCOM. I'm
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on Facebook Destination Wellness Center. You
could search me my emails. Dr Allen
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at Destination Wellness Centercom. If anybody
has any questions, I'd be more than
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happy out. Awesome and you've been
such a huge help. I know you're
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busy, so you know, sharing
your knowledge, taking the time out of
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the day. We really appreciate it. And just to let everyone know that
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technology isn't intimidating but actually a necessity
at this point exactly. And thank you
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to our listeners for tuning in to
catch up with Cairo touch. You can
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always email us at podcast at Cairo
touchcom. Again, that's podcast at Cairo
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touchcom. Then any feedback, questions
or recommendations on guests or content, always
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go to Cairo touchcom resources where you
can find extra podcast you can find blog
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posts, webinars. That's Coiro touchcom
resources. Tune in every week on Itunes,
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spotify or wherever you consume podcast.
Thank you again to everyone for listening
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to catch up with Cairo touch
