How to Build a Great Team for a Successful Chiropractic Practice

June 24, 2021 00:32:05
How to Build a Great Team for a Successful Chiropractic Practice
ChiroCast: Insights for modern chiropractors
How to Build a Great Team for a Successful Chiropractic Practice

Jun 24 2021 | 00:32:05

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Show Notes

Welcome to Catch Up With ChiroTouch with Dr. Ronnie Simms. Tune in to this educational and inspirational podcast series for conversations with chiropractic’s most influential speakers. 

In this episode, we get into the head of Dr. Pete Camiolo of The Remarkable CEO as he dissects his approach to team building. In the discussion with host Dr. Ronnie Simms, Dr. Camiolo speaks both to the mentality and process behind building a successful team. He covers the pitfalls of getting stuck in launch phase, how to recenter your mindset on your mission, the No. 1 attribute to look for when hiring staff, and how to properly execute the most important facet of team building – training! Tune in for his expert insights on how to build a team who not only sees your vision but can properly execute your mission. 

As mentioned in the episode, to download your free copy of Dr. Camiolo’s Scorecard, complete the form here.   

 

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Episode Transcript

WEBVTT 1 00:00:00.400 --> 00:00:05.480 Welcome to this edition of catch up with Cairo touch. Thank you for tuning 2 00:00:05.519 --> 00:00:10.109 in. This is Dr Ronnie Sims and I'm your host today. This series 3 00:00:10.550 --> 00:00:16.309 represents Cairo touches commitment and love of the Chiropractic profession and is an extension of 4 00:00:16.429 --> 00:00:21.030 their desire to help chiropractors reach high levels of success in their practice, in 5 00:00:21.070 --> 00:00:25.019 their career, and so our I do with this ongoing series is to bring 6 00:00:25.100 --> 00:00:31.219 you engaging speakers and friends of Cairo touch to help inspire your personal and your 7 00:00:31.300 --> 00:00:35.770 practice growth. Chiropractors need to be at their best now more than ever. 8 00:00:36.409 --> 00:00:39.490 So I want to thank you for joining me on this learning journey. I'm 9 00:00:39.490 --> 00:00:43.170 looking forward to our time today. We're we're going to be really diving in 10 00:00:43.490 --> 00:00:49.329 deep and talking about how building a team around you is one of the best 11 00:00:49.329 --> 00:00:53.920 things you can do to build your dream practice, and so helping me today 12 00:00:53.960 --> 00:00:59.439 kind of lead this conversation is one of chiropractice great leaders. When a chiropractice 13 00:00:59.560 --> 00:01:04.109 great success stories, a mentor to so many, myself included, and that 14 00:01:04.310 --> 00:01:08.709 is the remarkable Dr Pete Cameola. Dr Pete, welcome on my friend, 15 00:01:08.750 --> 00:01:12.989 Dr Ronnie. It's great to be together with you, Sir man, when 16 00:01:14.069 --> 00:01:17.909 you reach out to me and you told me about this and what you guys 17 00:01:17.909 --> 00:01:19.379 are doing and you invited me to be on, I was like, Oh 18 00:01:19.459 --> 00:01:23.500 man, I can't wait. So I'm excited to be here today, excited 19 00:01:23.540 --> 00:01:26.620 to talk about teams and, you know, just for all the listener is 20 00:01:26.700 --> 00:01:30.620 of this, this is the big, big piece of the puzzle. So 21 00:01:30.739 --> 00:01:33.569 I'm really excited we're going to dig into it today. Oh Man, I 22 00:01:33.890 --> 00:01:37.769 couldn't agree more. Hey, before we dive in, though, just real 23 00:01:37.890 --> 00:01:41.769 rapid fire here. Let's let's help ducks kind of get to know you a 24 00:01:41.810 --> 00:01:45.209 little bit. So when was that inflection point or that epiphany when you said, 25 00:01:45.250 --> 00:01:47.129 you know what, I think I want to be a chiropractor? So 26 00:01:47.239 --> 00:01:49.480 what was that like for you? Yeah, so my story actually goes back 27 00:01:49.680 --> 00:01:53.840 to when I was in high school. Actually, my brother Jonathan, was 28 00:01:53.920 --> 00:01:59.079 very sick growing up and we went to traditional medical route for a lot of 29 00:01:59.200 --> 00:02:04.469 his health issues and he wasn't helped. Actually he progressively worsened over the years. 30 00:02:05.189 --> 00:02:07.030 So the point where you know, he was told that he is, 31 00:02:07.550 --> 00:02:12.069 you know, he was dying. Essentially, he had curosis of his liver, 32 00:02:12.270 --> 00:02:15.270 he had all sorts of health issues that have gone on. He had 33 00:02:15.590 --> 00:02:17.379 done the medication route, surgery route for different health issues. I'm not going 34 00:02:17.379 --> 00:02:22.580 to get into that today. Long Story Short, he ended up finding chiropractic. 35 00:02:22.699 --> 00:02:25.740 My Mom and dad found chiropractic and what we now call functional medicine, 36 00:02:27.139 --> 00:02:31.849 so more nutrition and Chiropractic as a strategy for helping cleanse his body, detox 37 00:02:31.969 --> 00:02:36.610 his body, bring healing and restoration to his body. And it was through 38 00:02:36.810 --> 00:02:42.330 his healing and his story that transformed my life. It woke me up to 39 00:02:42.370 --> 00:02:46.000 the fact that there was a way to help people with their health, not 40 00:02:46.240 --> 00:02:53.080 reactively but proactively. So I was very much attracted to Chiropractic as a modality, 41 00:02:53.120 --> 00:02:58.949 as a strategy for helping people stay well and get well. Naturally, 42 00:02:58.990 --> 00:03:00.629 it wasn't about neck paint and back pain for me. From the beginning, 43 00:03:00.949 --> 00:03:06.030 my brother dealt with migraine headaches and allergies and sinus trouble and liver issues and 44 00:03:06.110 --> 00:03:09.909 digestive issues and and so because of those things they were these were all visceral 45 00:03:10.069 --> 00:03:16.740 issues that he got healing through Chiropractic and lifestyle, and so that attracted me 46 00:03:16.939 --> 00:03:22.139 to become a chiropractor right out of the gate. So that's really where my 47 00:03:22.219 --> 00:03:27.139 story began. Back in high school and then through undergraduate work I studied healthcare 48 00:03:27.530 --> 00:03:30.770 and then I moved on to go to Grad School and study Chiropractic, but 49 00:03:30.930 --> 00:03:32.449 really out of the gates. Even as a chiropractor. Right away I was 50 00:03:32.810 --> 00:03:37.449 committed to the whole body, the whole person. I wanted to transform people's 51 00:03:37.490 --> 00:03:40.169 entire life because I knew what it did for my family. Well, that's 52 00:03:40.210 --> 00:03:45.560 beautiful. So who were some of those kind of early mentors? You know 53 00:03:45.639 --> 00:03:46.960 what you got out. I know a lot of us come out of school 54 00:03:46.960 --> 00:03:51.280 we're not quite ready, but who are some of those early mentors and coaches 55 00:03:51.319 --> 00:03:53.520 that came alongside of you? Yes, so, I mean I had a 56 00:03:53.560 --> 00:03:57.789 few people just they'll throw out there. First was Dr Fred Rossi was really 57 00:03:57.870 --> 00:04:02.069 my first chiropractor ever adjusted me. He was the first chiropractor I associated with 58 00:04:02.229 --> 00:04:05.830 when I graduated school as well. He took my family under his wing and 59 00:04:06.229 --> 00:04:11.580 he was a principal doc out in New Jersey. So Dr Fred Rossi give 60 00:04:11.580 --> 00:04:15.339 him a shout out. Love, Dr Fred. And then Dr Ben Larner 61 00:04:15.459 --> 00:04:20.540 was another guy. He came out to my college and he had written a 62 00:04:20.579 --> 00:04:24.810 book called body by I got. I read that book. It really, 63 00:04:25.290 --> 00:04:29.290 it really stimulated me because, you know, God was, is and always 64 00:04:29.410 --> 00:04:31.170 was a really important part of my story and my journey and he's always been 65 00:04:31.209 --> 00:04:34.250 at the center of what I do. And so when I thought about, 66 00:04:34.569 --> 00:04:36.730 you know, how the body works and who I wanted to be as a 67 00:04:36.769 --> 00:04:41.399 chiropractor, I always wanted to be someone who spoke about the healer, the 68 00:04:41.560 --> 00:04:44.680 real power, the real source. So that was a big part. So 69 00:04:44.839 --> 00:04:47.000 he was a mentor of mine because not only did he have that peace in 70 00:04:47.079 --> 00:04:51.839 place, but he also had run many successful businesses and practices. So I 71 00:04:53.110 --> 00:04:56.910 linked up with him and Dr Greg Loman, who is another one of my 72 00:04:56.949 --> 00:05:00.589 mentors and early coaches, and these guys coached me early on in my years. 73 00:05:00.750 --> 00:05:03.550 I hired him even as a student. Actually hired them as my coaches 74 00:05:03.550 --> 00:05:09.300 when I was still in school and I started being mentored by them and they 75 00:05:09.660 --> 00:05:13.139 really helped me out of the gates, you know, get going. And 76 00:05:13.180 --> 00:05:15.379 then I had other mentors, you know, when I was in Chiropractic, 77 00:05:15.500 --> 00:05:20.019 these doctors called the Yachter brothers, Dave and Danie, actor I loved working 78 00:05:20.100 --> 00:05:27.290 with those guys and and learning from them and another mentor who has already left 79 00:05:27.370 --> 00:05:31.370 this earth and went up to be with his creator. Dr Charles Majors was 80 00:05:31.449 --> 00:05:38.079 a great friend of Mine and also mentor. There's many others. Dr Joel 81 00:05:38.120 --> 00:05:42.759 Bohemia, he was awesome. There's many, many names that come to my 82 00:05:42.879 --> 00:05:46.199 mind, but those are just a few who you know. I remember. 83 00:05:46.319 --> 00:05:50.230 They stood out, whether they were standing on stay's teaching or we were in 84 00:05:50.310 --> 00:05:55.629 a room breaking out training on our scripts for some sort of thing, or 85 00:05:56.310 --> 00:05:59.629 we're just rubbing shoulders in the hallways or having lunch together, or we were 86 00:05:59.670 --> 00:06:00.829 on a phone call, whatever it was, these were the people that, 87 00:06:01.509 --> 00:06:04.779 early on in my practice, really pulled me forward. And and this I 88 00:06:04.779 --> 00:06:08.139 actually said this to my wife to their day run. I'm going to I'm 89 00:06:08.139 --> 00:06:11.220 going to tell you. I said, you know what they helped me do? 90 00:06:11.620 --> 00:06:15.779 More than anything, they helped me find my voice. HMM, that's 91 00:06:15.819 --> 00:06:17.769 beautiful. They helped me find my voice because I had a passion, I 92 00:06:17.850 --> 00:06:19.649 had a heart, but it didn't have a voice. I didn't how to 93 00:06:19.730 --> 00:06:25.170 communicate it, I didn't know how to express myself effectively. HMM. And 94 00:06:25.290 --> 00:06:30.170 what I think Ben and Greg and and and Charles and Joel and Dan and 95 00:06:30.170 --> 00:06:32.920 Dave. What they did for you was they helped me discover my voice and 96 00:06:33.319 --> 00:06:39.120 from there move forward. Wow. Another one that comes my mind is stew 97 00:06:39.160 --> 00:06:42.839 and Terry Warner. Yeah, they were people that I interned with. They 98 00:06:42.839 --> 00:06:46.079 also came and spoke at my school. They could be they were brought in 99 00:06:46.160 --> 00:06:48.470 for an event. You know, there were John De Martini. He came 100 00:06:48.589 --> 00:06:53.230 and spoke. You know, these are these are some early mentors for me 101 00:06:53.430 --> 00:06:57.550 that were just powerful. Joe sweary is another name. He was one of 102 00:06:57.589 --> 00:07:01.939 our professors at northwestern. Rob Scott used to be the president of the Chiropratic 103 00:07:01.939 --> 00:07:06.060 collegies, now the dean of life in Mary Atta, Georgia. He now 104 00:07:06.180 --> 00:07:09.899 runs that school. So yeah, these are some of the people that really, 105 00:07:10.420 --> 00:07:13.339 I think, influenced me in a really positive way early on in my 106 00:07:13.740 --> 00:07:16.730 in my career, and I think it's wonderful, doc how you know, 107 00:07:16.930 --> 00:07:21.810 basically it sounds like you were a sponge and you just you really wanted to 108 00:07:23.009 --> 00:07:26.810 reach your full potential and you're willing to be coachable, and I think that's 109 00:07:26.810 --> 00:07:30.519 one of the things that I love about you and the remarkable practice grouping there 110 00:07:30.279 --> 00:07:34.279 is. You guys all are coachable guys yourself. You know, I think 111 00:07:34.279 --> 00:07:40.360 the greatest coach is the greatest mentors are lifelong learners and when I, you 112 00:07:40.439 --> 00:07:43.399 know, talk with you and I hear you speak, I just get this 113 00:07:43.600 --> 00:07:46.269 sense that, man, you're just not done learning yourself and and I love 114 00:07:46.389 --> 00:07:50.269 that you're you're giving back in so many ways, and we'll dive into that 115 00:07:50.310 --> 00:07:54.629 a little bit more as we go but I just loved hearing that about you 116 00:07:55.189 --> 00:07:58.980 and I'd never heard you answer that question before. So thanks for giving me 117 00:07:59.819 --> 00:08:01.740 a little bit more of a look under the hood of your life and I 118 00:08:01.860 --> 00:08:07.180 just think it's a wonderful story and so let's let's go a little deeper on 119 00:08:07.300 --> 00:08:11.779 this. When we first started this our first guest was your colleague and our 120 00:08:11.819 --> 00:08:16.769 good friend, Dr Steven Franson, and he painted this beautiful picture about the 121 00:08:16.889 --> 00:08:22.850 four seasons in the chiropractic career. And in our last two episodes I asked 122 00:08:24.009 --> 00:08:28.079 our guests Dr Paul Read and Dr Matt Hubbard this question of where are you 123 00:08:28.199 --> 00:08:31.360 as it relates to those four seasons, and I know you and I both 124 00:08:31.440 --> 00:08:35.159 know these guys and they both are at a place where they could easily exit, 125 00:08:35.240 --> 00:08:39.799 but they don't want it yet and they both had the same answer was. 126 00:08:39.879 --> 00:08:43.870 It was fascinating. They both said, you know, doc even though 127 00:08:43.870 --> 00:08:46.629 I could probably ex it every day when I show up, my mindset is 128 00:08:46.750 --> 00:08:52.710 I'm in build mode and they show up with that passion because they know that 129 00:08:52.990 --> 00:08:56.980 to keep their teams on purpose they have to show up with that energy, 130 00:08:56.220 --> 00:08:58.899 they have to show up and build mode. So I love that. And 131 00:09:00.059 --> 00:09:05.419 so, having having said that, I know that you totally embodied that in 132 00:09:05.620 --> 00:09:07.980 your practice and so I want to kind of have you tell the listeners how 133 00:09:09.059 --> 00:09:13.889 did those seasons play out for you and how are you able during those seasons 134 00:09:13.970 --> 00:09:18.850 to keep the energy really high and really fierce to the end? Well, 135 00:09:18.889 --> 00:09:20.889 I'm going to speak to what you just said. I think it is a 136 00:09:20.929 --> 00:09:24.559 really important subject. So, while we understand the framework of the four seasons, 137 00:09:24.600 --> 00:09:31.080 launch, build, scale, exit, the key here is when you 138 00:09:31.320 --> 00:09:37.710 transition into scale and eventually to exit, you never take out the underlying best 139 00:09:37.870 --> 00:09:41.350 practices of build. Wow, that's the key, actually. I'm so glad 140 00:09:41.350 --> 00:09:46.590 you brought this up. The key is when you hire a team, and 141 00:09:46.669 --> 00:09:50.509 we're going to talk about team today, your team and you are always in 142 00:09:50.669 --> 00:09:56.580 build mode, while the business as an entity is technically in scale. The 143 00:09:56.779 --> 00:10:01.860 people are always in build. Does that make sense? So my mindset as 144 00:10:01.940 --> 00:10:05.500 a member of the team is I'm building, building, what Whi? I'm 145 00:10:05.500 --> 00:10:09.889 building towards the next and the ultimate. What are we building towards? We're 146 00:10:09.929 --> 00:10:13.090 saying this is what success looks like, this is the next mountain to climb, 147 00:10:13.450 --> 00:10:16.970 this is the next battle that we're going to go into and we're going 148 00:10:16.049 --> 00:10:20.049 to win. And so when I when I'm in build mode, I'm always 149 00:10:20.129 --> 00:10:24.639 in build mode. So even in my journey of exiting, the reason why 150 00:10:24.639 --> 00:10:30.480 we exited so gracefully and profitably was because I built till the last day, 151 00:10:31.279 --> 00:10:33.759 wow, to the last day that I was there, I was still running 152 00:10:33.799 --> 00:10:39.470 that marketing calendar. We were still executing our team meetings, executing our team 153 00:10:39.470 --> 00:10:43.070 trainings, not as a owner operator but as a CEO. I was still 154 00:10:43.149 --> 00:10:48.149 in there showing up knowing who my role was. Until that transition happened and 155 00:10:48.230 --> 00:10:52.299 I gave the keys over and they gave me a check, so to speak. 156 00:10:52.340 --> 00:10:56.980 Until that transaction happened, it was my responsibility, I was accountable. 157 00:10:58.620 --> 00:11:01.779 And so the mindset has to be guys, here's the thing. We're not 158 00:11:01.820 --> 00:11:03.610 trying to escape, we're not trying to get out of it. I'm not 159 00:11:03.690 --> 00:11:07.450 trying to never got got out of practice. You know people use that language 160 00:11:07.490 --> 00:11:09.970 like Oh, you got out of practice, like hell, no, yeah, 161 00:11:11.690 --> 00:11:13.250 no way, man. I'm in it as thick as I've ever been 162 00:11:13.289 --> 00:11:16.250 in and I'm in more offices and I've ever been in. I'm more rolled 163 00:11:16.289 --> 00:11:20.440 up my sleeves. My brain is more check, check, check, check, 164 00:11:20.440 --> 00:11:22.159 check about all the details of running a practice. The only thing I'm 165 00:11:22.159 --> 00:11:26.200 not doing is I'm not setting atlas is. I never got out of it, 166 00:11:26.759 --> 00:11:30.200 I just graduated into another part of being in it. It's just a 167 00:11:30.240 --> 00:11:35.149 slightly different way. That's beautiful and that's how I've experienced it Ron because for 168 00:11:35.309 --> 00:11:37.870 me it wasn't that I chose to lie. I'd made the choice to leave. 169 00:11:37.909 --> 00:11:41.470 I did, but it's seemed like that's where everything was moving. So 170 00:11:41.590 --> 00:11:45.509 I just went with where, ultimately, I felt God was leading me. 171 00:11:46.029 --> 00:11:48.460 It's what aligned with my core values, it was what aligned with my vision, 172 00:11:48.820 --> 00:11:52.419 it's what aligned with the season of my life, because you have your 173 00:11:52.460 --> 00:11:54.779 four seasons of your career, then you have your seasons of your life. 174 00:11:54.379 --> 00:12:00.019 Over arching your career is your life and you're going to have multiple seasons within 175 00:12:00.259 --> 00:12:03.450 your life of the four seasons potentially. Yeah, that's fascinating. So it's 176 00:12:03.490 --> 00:12:07.769 not even like your exit once. You might exit multiple times, and so 177 00:12:07.169 --> 00:12:15.370 to me it's it's really having a holistic view of real vitalistic view of your 178 00:12:15.529 --> 00:12:18.320 life. That's why we say you have to know what's Your Life Vision, 179 00:12:18.759 --> 00:12:22.720 then you build your your business vision. If you put Your Business Vision here 180 00:12:22.759 --> 00:12:24.919 and you try to fit your life into it, it's out of alignment. 181 00:12:24.360 --> 00:12:28.759 So we teach you can have a remarkable practice as part of a remarkable life. 182 00:12:28.960 --> 00:12:31.629 Look at the language. A remarkable practice as part of a remarkable life. 183 00:12:31.629 --> 00:12:35.830 It fits in like a lego piece, but it's the life first. 184 00:12:35.870 --> 00:12:39.309 Yeah, I love it. And sometimes, as business owners we get backwards. 185 00:12:39.350 --> 00:12:43.429 We try to squeeze our life into our business and it doesn't go well 186 00:12:43.509 --> 00:12:46.179 for your family. There's a lot of casualties along the way, starting with 187 00:12:46.299 --> 00:12:48.580 you, and then the people closest to you, your family, and then 188 00:12:48.580 --> 00:12:52.779 the next people closest to your team. Those are the people that suffer the 189 00:12:52.860 --> 00:12:58.059 most. Guys, we got to get this right. So the build mindset 190 00:12:58.179 --> 00:13:01.850 is not a mindset of scarcity, it's not a mindset of fear, it's 191 00:13:01.889 --> 00:13:07.450 not built on poverty or some other limiting belief. It's based on I'm pulled 192 00:13:07.490 --> 00:13:11.090 by my mission, I'm pulled by my purpose, I'm pulled by my vision, 193 00:13:11.090 --> 00:13:13.840 I'm pushed by my mission. I build because I'm alive. That's right. 194 00:13:13.879 --> 00:13:18.279 I build because I'm I exist. I love that. And and what's 195 00:13:18.320 --> 00:13:24.519 beautiful is that in some ways you're impacting more people with Chiropractic care than you 196 00:13:24.600 --> 00:13:28.669 ever conceivably could have done by yourself or with your team, even in your 197 00:13:28.750 --> 00:13:35.669 practice, by what you're doing now, by pouring into an inspiring and educating 198 00:13:35.870 --> 00:13:39.669 and holding accountable so many DC's out there. So your impact, I love. 199 00:13:39.830 --> 00:13:43.220 I love how you said that. I'm telling you, we just stop 200 00:13:43.419 --> 00:13:46.259 right now. We're good, but I want to go deeper on that because 201 00:13:46.299 --> 00:13:50.779 there's a lot of a lot of stuff in between there. But now you're 202 00:13:50.820 --> 00:13:54.500 absolutely right. And so as we look at these four domains of the attraction, 203 00:13:54.809 --> 00:14:00.330 conversion, retention and team building, we always talked about how those are 204 00:14:00.370 --> 00:14:05.169 threaded together so beautifully and how you know for chords are not easily broken. 205 00:14:05.649 --> 00:14:09.009 And yet so many docks that I meet and so many docks that I know 206 00:14:09.129 --> 00:14:11.960 you meet, it is as if they're spinning plates on every extremity. They 207 00:14:13.600 --> 00:14:16.159 you got you gotta track new patients over here and Oh, now I get 208 00:14:16.200 --> 00:14:20.279 to focus on conversion because now I got new patients, and then all they're 209 00:14:20.279 --> 00:14:22.279 all going away. I got to work on retention, and they never get 210 00:14:22.360 --> 00:14:28.110 those threads quartered together like they could and should. And I feel like for 211 00:14:28.230 --> 00:14:33.429 you that secret sauce was building that remarkable team around you, and so kind 212 00:14:33.470 --> 00:14:37.350 of help the doctors on today's call kind of understand all that you just said 213 00:14:37.980 --> 00:14:43.139 and how important your team was to you during that. My team is everything. 214 00:14:43.179 --> 00:14:46.059 I think that one of the advantages I have is that I'm good at 215 00:14:46.220 --> 00:14:48.740 some things but not at a lot of things, and I knew that I 216 00:14:48.820 --> 00:14:54.370 needed help. I think the first step is just recognizing that I can't do 217 00:14:54.490 --> 00:14:58.289 it all, and so I'm not. I just decided that I couldn't do 218 00:14:58.370 --> 00:15:00.610 it all, so I wasn't going to do it, and so I had 219 00:15:00.649 --> 00:15:03.769 to have somebody to help. So early on, I my goal right out 220 00:15:03.769 --> 00:15:07.720 of the gates was build a fast practice so I could hire people to help 221 00:15:07.720 --> 00:15:11.519 me as soon as possible. Yeah, which you did it. It's exactly 222 00:15:11.519 --> 00:15:13.519 what I did. I knew I can mark it and I knew. I 223 00:15:13.559 --> 00:15:16.399 knew I could adjust it's I was like, well, I'm going to go 224 00:15:16.440 --> 00:15:18.960 ahead and get people to come in and I'm going to convert them and I'm 225 00:15:18.960 --> 00:15:20.679 going to take care of them, but then the rest of the stuff, 226 00:15:20.679 --> 00:15:24.309 I'm not going to touch it. So I didn't get stuck in launch. 227 00:15:24.789 --> 00:15:28.669 I went straight from launching to build very, very quickly, and I immediately 228 00:15:30.389 --> 00:15:35.740 outsource and I hired a company like Trp to find what systems work so I 229 00:15:35.779 --> 00:15:39.340 didn't have to I didn't have to reinvent the wheel right. I didn't try 230 00:15:39.379 --> 00:15:41.899 to like figure out the systems. I was we're going to work best for 231 00:15:41.940 --> 00:15:45.019 me. I said what systems work? What systems work. That aligned with 232 00:15:45.139 --> 00:15:48.139 my practice model, my philosophy, my convictions, and immediately what I did 233 00:15:48.259 --> 00:15:52.210 was I found a system that worked. I hired a coach who's going to 234 00:15:52.289 --> 00:15:54.850 hold me accountable. I built fast and I brought a team in as quickly 235 00:15:54.850 --> 00:15:58.450 as possible. And Yeah, the first couple hires I didn't I didn't get 236 00:15:58.450 --> 00:16:00.889 it right, but I eventually figured it out, like you said. But 237 00:16:00.970 --> 00:16:03.919 I valued having a team right away because I was committed to not doing everything, 238 00:16:04.159 --> 00:16:07.200 because I knew I couldn't because I knew I wasn't that good m I 239 00:16:07.240 --> 00:16:11.600 knew I needed help. So I started with that. You began to assemble 240 00:16:11.720 --> 00:16:15.440 this team and I feel like for some docks it's a reactive mindset and when 241 00:16:15.440 --> 00:16:21.110 you're growing fast, sometimes it's just going to be where are your you don't 242 00:16:21.149 --> 00:16:23.750 have the team in place to scale the mountain you want to scale. You're 243 00:16:23.750 --> 00:16:27.789 always kind of behind, right. And so how can these how can docks 244 00:16:27.830 --> 00:16:32.389 kind of know where to start? I mean, where do I start building 245 00:16:32.549 --> 00:16:37.659 my team? What's that look like and what is the most important player to 246 00:16:37.740 --> 00:16:40.899 have on my team out of the gates? If I'm hiring my first employee, 247 00:16:40.940 --> 00:16:42.299 what does that look like? I mean, there's no doubt that your 248 00:16:42.340 --> 00:16:45.539 first employee is your is a front desk manager. I mean they're going to 249 00:16:45.580 --> 00:16:48.409 be the front desk check and see a there's no doubt because at the beginning 250 00:16:48.409 --> 00:16:52.610 of the practice it's all about energy, right, it's energy is everything. 251 00:16:52.610 --> 00:16:55.690 It's all about energy. So I don't want an analytical person, I want 252 00:16:55.730 --> 00:17:02.480 an energy person and I'm willing to let the ant the the details slide initially 253 00:17:03.399 --> 00:17:06.799 and I'll trade that off for growth and then I'll pick up the pieces later. 254 00:17:07.440 --> 00:17:08.799 That that was my mindset. My mindset was, yeah, we'll make 255 00:17:08.799 --> 00:17:11.440 a mess in here, because we're both builders, we both want growth, 256 00:17:11.680 --> 00:17:17.230 meaning me and my first sea. But what happened when my first sea was 257 00:17:17.390 --> 00:17:23.309 she actually developed really into ultimately she could have become the office manager. She 258 00:17:23.390 --> 00:17:27.589 didn't because of the fact that she didn't have the inner schedule, she didn't 259 00:17:27.589 --> 00:17:30.339 have the ability to work the hours that I needed. That was that was 260 00:17:30.420 --> 00:17:34.099 what happened. But she remained as a sea at the front until I brought 261 00:17:34.099 --> 00:17:38.299 her into the back to become a text Cai actually, and then she became 262 00:17:38.420 --> 00:17:42.180 that person and she did that for a while. So she kind of figured 263 00:17:42.180 --> 00:17:47.769 out what her strengths were exactly. I had I had people cross trained. 264 00:17:47.930 --> 00:17:51.730 Obviously in a young practice, when you you have a smaller team, everybody 265 00:17:51.730 --> 00:17:55.130 kind of has to be cross trained and I like that and model and I 266 00:17:55.250 --> 00:17:59.640 still encourage and and keep to that because I think there's a value in having 267 00:17:59.720 --> 00:18:03.559 cross training. But there's also the value to having people have a very specific 268 00:18:03.559 --> 00:18:06.519 position that they're hired for it, that they can be the best in the 269 00:18:06.599 --> 00:18:10.279 world at that, they can win at and so but early on. Yeah, 270 00:18:10.279 --> 00:18:12.509 I had a front SCA who check people in check people out, but 271 00:18:12.670 --> 00:18:18.230 really their job was promotion and compliance. It was getting people to show up 272 00:18:18.349 --> 00:18:21.109 for their first visit, was getting people to show back up for their second 273 00:18:21.150 --> 00:18:26.430 visit and getting people to keep showing up for their adjustments and promote, promote 274 00:18:26.430 --> 00:18:30.299 what we do. So that was really the goal of that person roll and 275 00:18:30.460 --> 00:18:33.740 it helped me out because I could hand somebody off to the front desk and 276 00:18:33.859 --> 00:18:37.660 tell them this is run and I want to see run back the first available 277 00:18:37.660 --> 00:18:41.569 appointment that I have tomorrow where you took x rays today and I want, 278 00:18:41.970 --> 00:18:44.849 and I'm suspecting that you know, we found still look station is final. 279 00:18:44.849 --> 00:18:47.569 I want to get him right back in for our my first available appointment tomorrow 280 00:18:47.609 --> 00:18:51.410 for his report of findings. I can drop that person off and Brittany can 281 00:18:51.450 --> 00:18:53.089 look me in the eyes and say, Dr Pete wants to see you back 282 00:18:53.089 --> 00:18:56.960 first available appointment that he has tomorrow. I have got this point of point 283 00:18:56.960 --> 00:19:00.039 appointment on this one. Which one works better for you? And Boom, 284 00:19:00.000 --> 00:19:03.079 she did that like that. Just for me be able to have that ability 285 00:19:03.119 --> 00:19:07.160 to do it, do that, that handoff to a person really raise my 286 00:19:07.240 --> 00:19:12.150 authority as a doctor immediately. So having that first player really brought me to 287 00:19:12.269 --> 00:19:17.390 the place where I need it to develop my ability to communicate with another team 288 00:19:17.430 --> 00:19:22.309 member and be able to transfer authority to that person and then that patient then 289 00:19:22.390 --> 00:19:26.140 having respect for my team. So then we built that dynamics. So it 290 00:19:26.220 --> 00:19:30.180 started with Brittany. Well, really started my wife Mary and then Brittany, 291 00:19:30.420 --> 00:19:33.539 and then we brought in, you know, our next players, and there 292 00:19:33.579 --> 00:19:34.859 was a bunch of them early in the days, but my next one that 293 00:19:34.980 --> 00:19:38.769 really stuck around with it was Rachel I mean these people, Brittany and Rachel 294 00:19:38.809 --> 00:19:41.730 or with me. These are my first hire, Brittany. She was there 295 00:19:41.769 --> 00:19:47.490 for probably four years, first hire. It's awesome and she's a chiropractor now 296 00:19:47.569 --> 00:19:49.890 running an awesome practice. I love it. So I don't want to brush 297 00:19:49.930 --> 00:19:53.799 you over something you said earlier. I feel like when I talked to doctors 298 00:19:53.839 --> 00:19:57.559 out there that are young in practice and I feel like a lot of them 299 00:19:57.920 --> 00:20:03.160 do not put the process and systems in first. Rather they hire their first 300 00:20:03.200 --> 00:20:07.039 see and say, oh well, they're going to help me build all that. 301 00:20:07.470 --> 00:20:11.069 Can you speak into how that's a bad idea. I recommend that you 302 00:20:11.710 --> 00:20:15.589 find a system a proven system that works and you follow that and you study 303 00:20:15.670 --> 00:20:19.269 that and you master that yourself and then you invite your team to come in 304 00:20:19.430 --> 00:20:25.460 and they study it and then they develop mastery with you. That's what you 305 00:20:25.779 --> 00:20:30.500 ultimately is the best strategy if you're trying to figure it out and build it 306 00:20:30.539 --> 00:20:33.099 as you go and and I, and Ron you know this because I'm on 307 00:20:33.220 --> 00:20:37.170 calls with enough chiropractors that I know what the other side looks like like. 308 00:20:37.369 --> 00:20:41.329 I have my way of doing it and I'm kind of figuring it out and 309 00:20:41.690 --> 00:20:45.210 there are a few people that have that ability. They're very systematized brains and 310 00:20:45.329 --> 00:20:49.240 they're very organized. Those people, I'm like, go for it, but 311 00:20:49.359 --> 00:20:52.559 it's when I meet with the doctor who doesn't have that skill set and they're 312 00:20:52.599 --> 00:20:56.119 trying to do it, I'm just like, you are going to spin your 313 00:20:56.119 --> 00:21:00.480 wheels until the end of your career. You have to surrender and you need 314 00:21:00.559 --> 00:21:03.599 to submit, that's hard, to a system and to a model. You 315 00:21:03.680 --> 00:21:06.509 must and when you do that, you will experience so much freedom, enjoy 316 00:21:06.910 --> 00:21:08.869 and, by the way, your team will finally stay. Yes, you'll 317 00:21:08.910 --> 00:21:12.869 keep your team, you'll empower your team, you'll be able to manage their 318 00:21:12.950 --> 00:21:15.549 team, you'll be able to bonus your team because you're going to grow and 319 00:21:15.710 --> 00:21:19.579 then good things are going to happen. So you're going to grow your practice 320 00:21:19.900 --> 00:21:23.859 and the majority of us, like majority meeting, like ninety five percent. 321 00:21:23.940 --> 00:21:27.339 That's what they need. Yeah, and I've often heard Stevens often set a 322 00:21:27.380 --> 00:21:33.009 comment that stuck with me is you can take a be chiropractor and pair them 323 00:21:33.049 --> 00:21:37.650 with an a team and have just a mega successful practice, but if you 324 00:21:37.769 --> 00:21:41.009 flip it around, it could be quite the opposite of that. And so, 325 00:21:41.130 --> 00:21:45.849 having said that, as you began to build this team around you, 326 00:21:45.650 --> 00:21:52.720 how important was training and your meeting rhythms? How did that work for you 327 00:21:52.839 --> 00:21:55.720 and how important is that to the doctor on that call right now that's thinking 328 00:21:55.759 --> 00:21:59.200 about I don't want to do more meetings and they know what they're doing and 329 00:21:59.680 --> 00:22:03.430 things are going okay. But kind of speak into that. If you ask 330 00:22:03.549 --> 00:22:07.069 my team today, if I had you call all my seas, and some 331 00:22:07.190 --> 00:22:10.630 of them are people you have access to right now because they still hang out 332 00:22:10.750 --> 00:22:15.190 with us in TRP, they would tell you that my highest priority was training 333 00:22:15.269 --> 00:22:18.779 with my team. From my first day in practice, my number one priority 334 00:22:19.059 --> 00:22:22.339 was training with my team and I trained as my team three days a week. 335 00:22:22.339 --> 00:22:26.380 We were committed to excellence, and the reason why I know is because 336 00:22:26.460 --> 00:22:30.609 when we went to seminars, guess whose team was the team that was training? 337 00:22:30.650 --> 00:22:33.410 The other chiropractors teams? My team. Hey, I love that. 338 00:22:33.529 --> 00:22:41.569 So differentiate between trainings and meetings, because with you, training wasn't just sitting 339 00:22:41.609 --> 00:22:45.079 around talking about all the things you need do. So what did your training 340 00:22:45.200 --> 00:22:51.359 look like? Training is role playing, so it was actually walking through the 341 00:22:51.559 --> 00:22:59.950 actual client journey for real and creating scenarios and working through those as a team 342 00:23:00.349 --> 00:23:03.950 with the intention of actually getting better. The goal is and to get through 343 00:23:04.069 --> 00:23:07.269 it. The goal is to get to it, as we like to say. 344 00:23:07.309 --> 00:23:12.660 The goal was to drill down into whatever the process or procedure is, 345 00:23:12.900 --> 00:23:18.059 the procedure from our side to process from the patient side, whatever the element 346 00:23:18.259 --> 00:23:21.900 was that we were training on, whether I'm training with my CAA's or treating 347 00:23:21.940 --> 00:23:25.059 with my docs, whatever the domain was, if it's an attraction or a 348 00:23:25.140 --> 00:23:29.369 conversion or a retention procedure. I always compared us to the NFL and I 349 00:23:29.450 --> 00:23:34.049 said we should train Monday through Friday and just adjust people on Sundays. We 350 00:23:34.130 --> 00:23:38.410 could adjust a thousand people on Sunday and then Monday through Friday we prepare. 351 00:23:40.089 --> 00:23:42.000 I was like I would be cool showing up one day a week and adjusting 352 00:23:42.039 --> 00:23:45.960 a thousand people. I mean I adjusted four hundred in a day. So 353 00:23:45.079 --> 00:23:48.119 all I got to do is double my numbers and bring a couple other docks 354 00:23:48.160 --> 00:23:52.519 and help me out. I thought training was so important that I wish that 355 00:23:52.599 --> 00:23:56.029 we could train more and we trained as much as we could realistically with our 356 00:23:56.109 --> 00:24:00.549 schedule, with the volume that we saw and with the size of my team. 357 00:24:00.990 --> 00:24:03.910 I started breaking into departmental trainings. I mean as we got bigger and 358 00:24:04.029 --> 00:24:07.990 we had more doctors and more staff and then more interns, and we develop 359 00:24:08.069 --> 00:24:11.740 difference training schedules as we went because my team grew and it expanded. And 360 00:24:11.779 --> 00:24:15.700 when we open other part of my business than I had a train with my 361 00:24:15.740 --> 00:24:19.220 nutritional company that I trained with my fitness company that we had, we had 362 00:24:19.259 --> 00:24:22.420 a lot of things going. So we were training, training, training, 363 00:24:22.420 --> 00:24:26.329 all the time. He said something earlier about you know how the mission is 364 00:24:26.450 --> 00:24:30.089 what pushes you and it sounds to me like your team's and your training rhythm 365 00:24:30.369 --> 00:24:34.250 is the engine that really pushed the mission forward. Right. It was what 366 00:24:34.369 --> 00:24:38.960 held US accountable because every time we showed up we had to be reminded of 367 00:24:40.079 --> 00:24:41.440 why are we doing this? Because gets what happens when you train. You 368 00:24:41.480 --> 00:24:45.759 get uncomfortable. Yeah, so you have to be reminded like, why are 369 00:24:45.759 --> 00:24:48.079 we doing this? We Are we putting ourselves through this? Why are we 370 00:24:48.279 --> 00:24:52.359 not eating lunch and putting our feet up and and hanging out right now? 371 00:24:52.990 --> 00:24:55.990 You have to see the vision and you have to remember the mission. So 372 00:24:56.109 --> 00:24:59.549 we're pulled by our vision and our purpose and we're pushed by the mission because 373 00:24:59.549 --> 00:25:02.869 we're in the mission. The mission is what we do. It's what we're 374 00:25:02.910 --> 00:25:07.539 doing right now. It's the actual day in and day out work. That's 375 00:25:07.740 --> 00:25:11.660 mission work. We do mission work. If you remember, I talked about 376 00:25:11.660 --> 00:25:17.180 the opportunity zones. Where there is a distressed area, we show up. 377 00:25:17.380 --> 00:25:21.609 Well, guess what? All of our communities are health distressed areas and every 378 00:25:21.650 --> 00:25:23.450 one of us is opening it. Who opened a practice? There is a 379 00:25:23.609 --> 00:25:29.250 mission. You have a mission in a territory where there is a distress of 380 00:25:29.410 --> 00:25:33.170 health because people don't understand what health is and how to be well. This 381 00:25:33.369 --> 00:25:37.319 is such such an important topic. So to take it one step further, 382 00:25:37.359 --> 00:25:41.680 as we talk about teams and one of the best things I've ever did in 383 00:25:41.759 --> 00:25:47.599 my career was higher coach and then get into a mastermind group. So can 384 00:25:47.680 --> 00:25:52.950 you speak to that chiropractor out there that is isolated, that is alone? 385 00:25:52.349 --> 00:25:59.430 They're struggling and they just aren't connected. So speak into that team from a 386 00:25:59.509 --> 00:26:02.430 different perspective. Yeah, I mean, if you study the art of war, 387 00:26:03.069 --> 00:26:07.980 the tactic the enemy always uses to victory is to isolate. True. 388 00:26:07.140 --> 00:26:11.059 So if you find yourself alone, you need to get out of there as 389 00:26:11.059 --> 00:26:15.220 quickly as possible. The idea behind a team aim, the idea behind coaching 390 00:26:15.420 --> 00:26:21.609 and masterminding, that is just wisdom and is wisdom. It's wise. It 391 00:26:21.730 --> 00:26:25.809 all those things you say. Why would I bring myself to somebody and talk 392 00:26:25.849 --> 00:26:29.170 to me about my ideas and get bounce off ideas and get strategies and be 393 00:26:29.289 --> 00:26:32.650 accountable? Because it's wise, it's right. While would I circle up with 394 00:26:32.690 --> 00:26:34.640 a bunch of people and talk about my business and and kind of talk about 395 00:26:34.640 --> 00:26:37.480 my issues and challenges and then share some of my thoughts and ideas with them? 396 00:26:37.839 --> 00:26:41.000 Because it's wise. And so the reason why we do that is it's 397 00:26:41.039 --> 00:26:45.440 wise. Why would I be intentional about hiring a team of a players and 398 00:26:45.640 --> 00:26:51.990 surrounding myself with that team, because it's wise and it's also run it's mature. 399 00:26:52.750 --> 00:26:57.109 It requires humility to lead and it's the same humility to lead that it 400 00:26:57.309 --> 00:27:00.740 is to follow. So if when we learn how to follow well, we 401 00:27:02.420 --> 00:27:06.539 learn how to lead well, and that is significant. If you want to 402 00:27:06.579 --> 00:27:11.619 build a remarkable team, learn how to be led. That's beautiful, that 403 00:27:11.819 --> 00:27:17.970 is significant. You are essentially being called and charged as a leader and you 404 00:27:18.130 --> 00:27:22.210 cannot lead people where you haven't gone and if you haven't learned how to be 405 00:27:22.250 --> 00:27:26.289 led and you're not being led, it's very difficult to lead and to lead 406 00:27:26.410 --> 00:27:30.799 well. And and creating a culture where we want our team to be the 407 00:27:30.880 --> 00:27:34.039 ones who lead ultimately and lead the movement, lead the charge of the mission. 408 00:27:34.279 --> 00:27:37.640 It's not only for you, but you transfer that to your people. 409 00:27:37.680 --> 00:27:40.720 And then they transferred to the patients and they transferred into the community and now 410 00:27:40.759 --> 00:27:42.559 you're commute. He is being led by the people that come out of your 411 00:27:42.559 --> 00:27:47.430 practice. Wow, they're the ones leading in the school systems, leading in 412 00:27:47.509 --> 00:27:52.190 the churches, leading in the community because they came to your practice. Do 413 00:27:52.230 --> 00:27:56.589 you see how this works? So the layers and layers and layers of legacy 414 00:27:56.670 --> 00:28:02.019 that you leave starts with where you are, doc. That's so beautiful and 415 00:28:02.180 --> 00:28:06.180 so, you know you made me think of this earlier. Is often we 416 00:28:06.339 --> 00:28:10.420 refer to this as hey, I'm in practice, and yet the reality is 417 00:28:10.579 --> 00:28:15.009 we're in the game. And so one of the things we added, thanks 418 00:28:15.049 --> 00:28:18.009 to you guys, and my team loves this, is a scoreboard. I 419 00:28:18.130 --> 00:28:22.170 played sports my whole life. I was always looking to scoreboard. The whole 420 00:28:22.250 --> 00:28:26.130 game I was checking the score and so, and I know this ties into 421 00:28:26.160 --> 00:28:30.880 a giveaway you have for us. So talk to how important it is that 422 00:28:30.000 --> 00:28:33.200 you have a scoreboard in your practice. I mean just even right now. 423 00:28:33.400 --> 00:28:37.400 I mean everybody knows we're doing a podcast. Guess one of the things we're 424 00:28:37.440 --> 00:28:41.549 looking at time. Yeah, that's on the scoreboard as one example. So 425 00:28:41.349 --> 00:28:45.309 with a scoreboard, essentially is it is. What it is like, Ron, 426 00:28:45.390 --> 00:28:48.390 if I came over to your house right now and we were like, 427 00:28:48.430 --> 00:28:52.349 Hey, let's play some pick up basketball, just hang around just a couple 428 00:28:52.430 --> 00:28:53.430 guys, just say we're just going to play a little bit of pick up 429 00:28:53.430 --> 00:28:56.339 a little too on to hey, let's just have a little game, I 430 00:28:56.539 --> 00:29:00.619 guarantee you we're keeping score. If we went down to the beach and we 431 00:29:00.779 --> 00:29:03.619 said, Hey, let's set up Antt let', let's hit the volleyball around, 432 00:29:04.019 --> 00:29:07.539 I guarantee you after a few a few volleys, will be like, 433 00:29:07.579 --> 00:29:10.930 all right, let's play. And what are we playing? We're playing a 434 00:29:11.009 --> 00:29:14.369 game. So what are we doing? We're keeping score, right. So 435 00:29:14.930 --> 00:29:18.490 the reality is is ron like. I never played a game as a kid 436 00:29:18.529 --> 00:29:21.650 without eventually saying all right, let's play. And when we said all right, 437 00:29:21.650 --> 00:29:23.289 let's play, we all knew what that meant. That means like, 438 00:29:23.559 --> 00:29:26.759 all right, let's make a team and let's keep score and let's go, 439 00:29:27.119 --> 00:29:30.519 you know, and it was like what are we going to play to one 440 00:29:30.759 --> 00:29:33.160 fifteen, what are we playing today? You had this set parameters. So 441 00:29:33.279 --> 00:29:36.599 if you show up to work and you don't know what the game is, 442 00:29:36.799 --> 00:29:38.789 what's the game we're playing? What's the score? What are we playing on 443 00:29:38.990 --> 00:29:42.269 too, I'll tell you a quick way to burn out. I'll tell you 444 00:29:42.309 --> 00:29:47.069 a quick way to lose your team and to just spin your wheels. One 445 00:29:47.069 --> 00:29:49.029 of the most transformed things that ever happen in my practice was the practice Scorpor 446 00:29:49.109 --> 00:29:52.109 which is why I wanted to get away. When you ask me, said 447 00:29:52.109 --> 00:29:55.259 Hey, is there anything you love to bless? You know the folks with 448 00:29:55.420 --> 00:29:57.259 and I was like, listen, if I can give a chiropractor one thing 449 00:29:57.740 --> 00:30:03.619 today, take this scoreboard that that you get from this wherever they have it. 450 00:30:03.700 --> 00:30:04.140 They're going to get a let, you're gonna get a link. You 451 00:30:04.140 --> 00:30:07.329 can download that thing. Get the scoreboard, watch the videos. I walk 452 00:30:07.410 --> 00:30:10.650 you through it. Okay, I explain it to you, so I'm not 453 00:30:10.769 --> 00:30:12.329 just throwing it out there and be like figure it out. No, I 454 00:30:12.490 --> 00:30:15.210 will help you figure it out and if you have any questions, just reach 455 00:30:15.289 --> 00:30:21.210 out. But it'll literally if you can start to implement this one tool in 456 00:30:21.289 --> 00:30:25.680 your practice. I guarantee this. It will transform your business if you implement 457 00:30:25.799 --> 00:30:27.880 this and you use it the way it's designed to be used. Because, 458 00:30:27.880 --> 00:30:30.119 Ron, it's exactly what you said. I saw you even. You did 459 00:30:30.160 --> 00:30:33.160 this with your eyes. You glanced up. Guess what, it keeps everybody 460 00:30:33.200 --> 00:30:37.390 on the team. What time is it? There's this many a minute left 461 00:30:37.430 --> 00:30:40.069 in the half. This is the score. All right, we know what 462 00:30:40.150 --> 00:30:41.269 play we're going to run this time. We know how we're going to defend, 463 00:30:41.269 --> 00:30:42.869 we know how we're going to be on offense, we know what we're 464 00:30:42.910 --> 00:30:45.990 gonna do on deepend why? Well, because we know where we're at in 465 00:30:45.990 --> 00:30:48.470 the game. We know our strategy. We talked about this, we trained 466 00:30:48.549 --> 00:30:52.740 on this, we plan for this. Now it's time to execute. Wow, 467 00:30:52.140 --> 00:30:56.539 beautiful doc man, I'm so thankful that you came on today. There 468 00:30:56.579 --> 00:31:00.140 were so many nuggets in there. I was taking notes the whole time and 469 00:31:00.859 --> 00:31:03.569 I just want to thank you so much, Dr Pete, for coming on. 470 00:31:04.250 --> 00:31:07.329 You're truly a God send to me and so many others. So I 471 00:31:07.410 --> 00:31:11.609 appreciate you, brother, and for those of you that tuned in today, 472 00:31:11.529 --> 00:31:15.970 I'm sure this material was was just a pure blessing for you, and I'm 473 00:31:17.049 --> 00:31:21.400 just hopeful that you'll take this to heart and put this into action and begin 474 00:31:21.519 --> 00:31:25.960 building that team around you so that you can have the maximum impact in your 475 00:31:26.000 --> 00:31:30.079 community, because our communities need us to be at our best now more than 476 00:31:30.160 --> 00:31:33.430 ever. And I also want to say a big shout out to Cairo touch, 477 00:31:33.230 --> 00:31:38.509 our professions leading practice management software company, for their willingness to just help 478 00:31:38.589 --> 00:31:42.509 the profession. That's the whole purpose of this and so we're going to keep 479 00:31:42.549 --> 00:31:48.019 episodes coming your way. We are going to continue it to have engaging speakers 480 00:31:48.460 --> 00:31:52.220 that are going to inspire you toward personal and practice growth. So I just 481 00:31:52.299 --> 00:31:56.859 want to thank you once again for tuning in to this episode of catch up 482 00:31:56.980 --> 00:32:00.420 with Kiro touch and make sure that you stay healthy and well adjusted.

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