Simplifying the New Patient Experience

WEBVTT 1 00:00:03.279 --> 00:00:07.269 Hi Everyone, welcome to this episode of catch up with Cairo touch. Thank 2 00:00:07.309 --> 00:00:11.349 you for tuning in. I'm your host, Dr Brian Blast. Today's topic 3 00:00:11.470 --> 00:00:16.030 revolves around the new patient experience in your office. We're going to talk about 4 00:00:16.230 --> 00:00:21.620 intake forms and patient engagement. With me today is Dr Noda Hashi Moto from 5 00:00:22.059 --> 00:00:27.500 Hashimoto Chiropractic in like Kingta, California. Dr Hashimoto is a Cairo touch client 6 00:00:27.820 --> 00:00:32.340 and it's been in practice for fourteen years running, both an integrated practice and 7 00:00:32.539 --> 00:00:36.649 a chiropractic only practice. Welcome Doc, thank you for joining me. Thanks 8 00:00:36.689 --> 00:00:41.649 for having me so. Dr Hashimoto and I have been colleagues for quite some 9 00:00:41.770 --> 00:00:45.530 time now and after a few conversations I thought to myself, skyd knows what 10 00:00:45.609 --> 00:00:49.090 he's doing all right. I realized he runs a pretty smooth practice when it 11 00:00:49.130 --> 00:00:54.359 comes to operations. So can you tell me and our audience a little bit 12 00:00:54.399 --> 00:00:59.000 about your evolution as a chiropractor? Well, I've always been like kind of 13 00:00:59.079 --> 00:01:03.670 more of a process person and then I ended up marrying my lab partner, 14 00:01:03.709 --> 00:01:07.670 who used to be a financial analysis is high process person. So, like 15 00:01:07.870 --> 00:01:12.150 just we're always trying to do that, like Kais in that one percent improvement, 16 00:01:12.189 --> 00:01:17.150 always just trying to see how you could key continue improving the practice. 17 00:01:17.189 --> 00:01:22.180 But as far as with new patients, we always focus on that new patient 18 00:01:22.219 --> 00:01:25.900 experience. Like a lot of people focus on the Rof, but that Rof, 19 00:01:26.180 --> 00:01:29.299 the clothes, really happens on the first day. And you know, 20 00:01:29.340 --> 00:01:33.730 you can look at ran studies and like there's these big studies where they've looked 21 00:01:33.730 --> 00:01:37.409 at like what people don't like about healthcare and like, you know, the 22 00:01:37.489 --> 00:01:42.489 biggest complaints are people wait too long, they feel unheard, scheduling difficulties, 23 00:01:42.650 --> 00:01:47.760 not getting enough time with the doctor, confusion about pricing, fees, insurance. 24 00:01:47.840 --> 00:01:52.439 So like we're always trying to kind of improve on those different areas. 25 00:01:53.079 --> 00:01:57.040 And you know, as we added in more providers into the office, like 26 00:01:57.719 --> 00:02:04.109 physical therapists, chiropractors and especially the medical providers, because they don't see them 27 00:02:04.150 --> 00:02:07.590 as many visits, we kind of had to feed the machine. So from 28 00:02:07.710 --> 00:02:12.590 like probably two thousand and fourteen up until Covid we had a run of a 29 00:02:12.669 --> 00:02:15.620 hundred to a hundred and sixty new patients a month, twelve months, a 30 00:02:15.699 --> 00:02:22.539 year, year and year out, and then obviously March of two thousand and 31 00:02:22.539 --> 00:02:25.020 twenty was the first month that it actually dropped its pick back up, but 32 00:02:25.139 --> 00:02:29.300 it was, you know, it was a little dicey there for a couple 33 00:02:29.300 --> 00:02:32.250 of months. That's a ton of new patients in a month. Like you 34 00:02:32.330 --> 00:02:37.210 said, feed the machine. You Have To have a well oiled machine. 35 00:02:37.330 --> 00:02:38.770 Talk about this all the time, where you have to have systems in place, 36 00:02:39.129 --> 00:02:42.969 like that's what cover touches as a software right. You have to have 37 00:02:43.449 --> 00:02:46.520 a system in order to scale, which clearly you guys didn't you continue to 38 00:02:46.560 --> 00:02:52.080 tweak it and improve it correct Yep, absolutely. It's dialed them pretty tight 39 00:02:52.120 --> 00:02:55.719 right now. So you know, right now it's kind of like an autopilot. 40 00:02:57.120 --> 00:03:00.349 That's great, so let's let's start there with a can take, right. 41 00:03:00.389 --> 00:03:05.669 You mentioned a few things about making sure people have that engagement right, 42 00:03:05.710 --> 00:03:09.110 they have that first visit experience where they feel like they're part of the practice 43 00:03:09.150 --> 00:03:12.550 or that you care about them, right, and I feel like you do 44 00:03:13.020 --> 00:03:15.900 that. It starts at intake. Yeah, like it starts there. It 45 00:03:15.060 --> 00:03:19.500 starts like obviously, with like you're marketing ahead of time, and then, 46 00:03:19.620 --> 00:03:22.060 like, you know, obviously they got to answer the phone. You got 47 00:03:22.139 --> 00:03:24.379 to answer the phone correctly. But yeah, the CTN take was huge because 48 00:03:24.419 --> 00:03:30.169 like before that we were doing fillable pdf, because something that a lot of 49 00:03:30.210 --> 00:03:35.490 people don't realize is that the patient starts counting the time in your office as 50 00:03:35.530 --> 00:03:38.050 soon as they get there. They take forty five minutes to fill out the 51 00:03:38.050 --> 00:03:42.000 paperwork and the office visit was forty five minutes or count. That is an 52 00:03:42.080 --> 00:03:46.039 hour and a half. So that just the way patients think. And then 53 00:03:46.039 --> 00:03:47.479 they get to the second visit in the dock saying hey, we need to 54 00:03:47.479 --> 00:03:51.479 see a three times a week for the next eight weeks, they're thinking is 55 00:03:51.560 --> 00:03:53.159 like, holy crap, I don't have enough time to do that. So 56 00:03:53.919 --> 00:03:58.830 that's why the CTN take as soon as you guys offered that, that was 57 00:03:58.909 --> 00:04:01.629 kind of a no brainers. Like it's almost free. Like I don't even 58 00:04:01.629 --> 00:04:04.870 know how much that cost. How much is that? Thirty five, ninety 59 00:04:04.870 --> 00:04:09.229 fives, about thirty six dollars a month? Yeah, it's pretty much nothing. 60 00:04:10.259 --> 00:04:13.740 And you know, like I have, you know, some people say 61 00:04:13.740 --> 00:04:16.300 they want it super custom but like we just put like kind of like the 62 00:04:16.339 --> 00:04:20.899 minimal stuff in there and if you really have to ask super specific questions, 63 00:04:21.019 --> 00:04:25.649 you could send them another form or you could have them fill out those two, 64 00:04:25.730 --> 00:04:30.810 three or four questions in the office, but it's it's huge in another 65 00:04:30.050 --> 00:04:36.089 thing that CTN take is actually done is our data entry errors have almost been 66 00:04:36.129 --> 00:04:41.040 eliminated because patients know what their own phone numbers are. So now when you're 67 00:04:41.040 --> 00:04:45.240 trying to do text for appointments and things like that, there is no errors. 68 00:04:45.319 --> 00:04:46.959 It goes to the right phone number because they know what their cell phone 69 00:04:46.959 --> 00:04:51.160 number is. So you know, CTN take has been a nice piece because 70 00:04:51.319 --> 00:04:56.230 we just text them the link or email on the link. They fill it 71 00:04:56.310 --> 00:04:59.829 out, we tell them to text it, text us back or email us 72 00:04:59.870 --> 00:05:03.509 back when it's complete and then we just kind of get them scheduled. But 73 00:05:03.670 --> 00:05:09.220 we actually schedule them as an event to begin with. So a lot of 74 00:05:09.300 --> 00:05:14.300 these offices will complain about no shows and we have about a hundred percent of 75 00:05:14.300 --> 00:05:19.259 our patients call or show up for their appointment. It's usually between ninety and 76 00:05:19.300 --> 00:05:23.850 ninety two percent for a show rate, and about eight to ten percent of 77 00:05:23.889 --> 00:05:26.850 the people will call to say that they can't make it in the reschedule, 78 00:05:27.170 --> 00:05:30.889 but those no call no shows are non existent if you're using CTN take. 79 00:05:30.449 --> 00:05:33.970 So we just send it to them, they text us back and then we 80 00:05:34.569 --> 00:05:40.800 turn that event into an appointment. Okay, so in explain to the audience, 81 00:05:40.879 --> 00:05:44.439 those that aren't using CTN take, what then happens? It's super easy. 82 00:05:44.680 --> 00:05:47.680 Just you go into the front desk thing, you just import it and 83 00:05:48.120 --> 00:05:53.310 you link it up with the patient record and then it's you know, it 84 00:05:53.470 --> 00:05:56.350 just maps all the different fields in there and it just fills it out. 85 00:05:56.589 --> 00:06:00.389 Another cool thing about it is it starts off your subject active in your note 86 00:06:00.750 --> 00:06:03.579 and then it does a part of your vitals for you in your objective. 87 00:06:03.579 --> 00:06:09.100 Yeah, so it's taking that time that you would be spending in the office 88 00:06:09.259 --> 00:06:12.019 reading through with that patient. Just put on a paper form or on a 89 00:06:12.060 --> 00:06:15.980 digital form instead, Kira touch, just writing it out into the system for 90 00:06:15.139 --> 00:06:20.089 you to help plan. It's not just saving time, though, it's working 91 00:06:20.170 --> 00:06:25.569 on that patient experience right. So now it's less time in the office filling 92 00:06:25.610 --> 00:06:28.569 out paperwork. So when they get to our when they come in the door, 93 00:06:28.970 --> 00:06:30.850 we already know their name, we greet them, we take a picture, 94 00:06:31.250 --> 00:06:35.199 we attach that to their patient chart. They get brought back for vitals, 95 00:06:35.279 --> 00:06:40.279 probably within about a minute. Then they watch a four minute video which 96 00:06:40.319 --> 00:06:45.319 tells them what to expect on their first visit, and so they're in the 97 00:06:45.560 --> 00:06:48.870 exam room immediately, within like a couple of minutes, and then we have 98 00:06:49.110 --> 00:06:54.509 the case manager going in there just kind of reviewing the history with the four 99 00:06:54.589 --> 00:06:58.829 minutes after they've kind of walked in the door. You bring such a good 100 00:06:58.829 --> 00:07:00.779 point earlier that I didn't touch on, and you speak about it right now, 101 00:07:01.060 --> 00:07:04.699 is that time starts when they start filling out the paperwork mentally for the 102 00:07:04.779 --> 00:07:08.019 patient. Right, like you just mentioned, when that patient comes in the 103 00:07:08.060 --> 00:07:11.620 door, they're already in your office in the back within two minutes. That's 104 00:07:11.779 --> 00:07:15.930 phenomenal. It's phenomenal. It really is, because now that patient thinks, 105 00:07:15.970 --> 00:07:17.490 holy cow, these will know who I am, they care about me and 106 00:07:17.610 --> 00:07:21.089 my my health and I'm not just sitting as a number in the waiting room. 107 00:07:21.129 --> 00:07:25.930 Yep. And then guess what? Your since you have predictability of your 108 00:07:26.089 --> 00:07:29.209 schedule and you know that the people are going to show up, you're not 109 00:07:29.490 --> 00:07:32.800 rushing anymore. Now they feel like they're being heard. Now they feel like 110 00:07:32.839 --> 00:07:36.279 they're getting even though you may not spend a ton of time with the patient, 111 00:07:36.519 --> 00:07:42.920 like the doctor's time with the patient with that first visit and examines probably 112 00:07:42.959 --> 00:07:46.189 less than ten minutes. They're just asking like a couple of key questions, 113 00:07:46.310 --> 00:07:49.790 doing a couple key or the pedics and taking the x Ray, pointing out 114 00:07:49.829 --> 00:07:53.870 a couple of things, and then they get started into treatment time. Right. 115 00:07:53.949 --> 00:07:56.990 But like that initial part, you know you don't need to do a 116 00:07:57.149 --> 00:08:01.980 forty five minute history. So you've just streamlined the entire process again by having 117 00:08:01.019 --> 00:08:05.060 a system in place, by having those operations dialed in. And then you 118 00:08:05.100 --> 00:08:07.459 said you guys do use patient engagement tools right, to really send text messages 119 00:08:07.459 --> 00:08:11.220 and emails, which is again part of Cairo touch, use CT and that 120 00:08:11.379 --> 00:08:15.730 works as well. Yep, it just it's easy it. A lot of 121 00:08:15.769 --> 00:08:18.250 people do things by text. So, yeah, we just text it to 122 00:08:18.290 --> 00:08:22.970 them. Some people fill out their smartphone, some people prefer to fill it 123 00:08:22.089 --> 00:08:26.319 on their tablet or their computer. We do that and then, as an 124 00:08:26.399 --> 00:08:31.600 absolute backup, we have it where they could fill it out on the IPAD 125 00:08:31.639 --> 00:08:35.440 where we kind of like import it with CT forms in the office. So 126 00:08:35.600 --> 00:08:39.720 if for some reason someone didn't confirm that they were going to come in and 127 00:08:39.759 --> 00:08:41.230 they just show up or we get like a walk and they could fill it 128 00:08:41.230 --> 00:08:46.470 out there. And then, as an absolute backup for like a Carmudgeon, 129 00:08:46.629 --> 00:08:50.590 that refuses to fill it out on an IPAD and we don't have a staff 130 00:08:50.669 --> 00:08:54.830 member that's available to type in the answers. We do have it printed out 131 00:08:54.830 --> 00:08:58.700 on a piece of paper. So that's pretty rare. But like a couple 132 00:08:58.700 --> 00:09:01.779 of weeks ago we had someone that just refuse to do that and they didn't 133 00:09:01.779 --> 00:09:05.340 want help with that and they just wanted to fill on a piece of papers. 134 00:09:05.379 --> 00:09:09.379 So we just said fine, we're we're all going to have come across 135 00:09:09.940 --> 00:09:13.090 patients and humans like that. That's fine. Yeah, but the first visit 136 00:09:13.370 --> 00:09:16.929 is really where the clothes happen. So if you do a good first visit, 137 00:09:18.730 --> 00:09:20.730 they get impressed and then on the second visit they see that. You 138 00:09:20.850 --> 00:09:24.720 know, they knew my name was efficient. I went back there. You 139 00:09:24.799 --> 00:09:26.480 know, like if you treat on the first visit, you know treat them. 140 00:09:26.519 --> 00:09:28.840 If you don't treat on the first visit, they still think it's an 141 00:09:28.879 --> 00:09:31.600 efficient visit. And then, you know, when you tell him to come 142 00:09:31.679 --> 00:09:35.960 in x amount of times for x amount of weeks, they're not thinking it's 143 00:09:35.000 --> 00:09:37.279 going to take them forever. We don't want to think about this way. 144 00:09:37.279 --> 00:09:41.750 You stiff to sell them my chiropractic in your office right you still want to 145 00:09:41.789 --> 00:09:45.710 make sure that this person understands and can you communicate to them what you're doing 146 00:09:45.830 --> 00:09:50.309 as a chiropractor in your office as opposed to somebody else on the street. 147 00:09:50.509 --> 00:09:52.980 So you want to take care of that patient and that you're right. It 148 00:09:52.100 --> 00:09:54.779 happens right there from the as soon as they walk in your door. So 149 00:09:54.899 --> 00:10:00.500 you're selling what your service is right away and you're being efficient about it. 150 00:10:00.580 --> 00:10:05.379 Yeah, and like the thing is like when all these little things happen, 151 00:10:05.860 --> 00:10:11.250 it just littles away at like, you know, like their confidence in you. 152 00:10:11.409 --> 00:10:15.730 So you know, like we're big on all these little things. We 153 00:10:15.850 --> 00:10:18.370 like to keep our waiting room tidy. We make sure there's no cigarette butts 154 00:10:18.850 --> 00:10:22.840 in the parking lot from our building, all these little things, they just 155 00:10:22.919 --> 00:10:26.080 kind of little away of the confidence. Make sure that you're, you know, 156 00:10:26.200 --> 00:10:31.559 when you're doing your consultation in your clothes, like it sales choreography. 157 00:10:31.759 --> 00:10:35.870 Like you have a closing room. The exam room is a closing room. 158 00:10:35.990 --> 00:10:41.190 So we have a dedicated room. We're not sitting there in a stall in 159 00:10:41.269 --> 00:10:43.230 a busy office is trying to go over a treatment plan. So we have 160 00:10:43.669 --> 00:10:48.629 a process and it's the same. So we have two closing rooms with just 161 00:10:48.870 --> 00:10:52.860 a set process and we have a case manager that knows other do it very 162 00:10:52.899 --> 00:10:56.779 well. But you've worked at it. It was time and time actually doing 163 00:10:56.820 --> 00:10:58.779 it. Yeah, and then you got to train at it right and then 164 00:11:00.019 --> 00:11:03.940 I that's the one thing that I do with the case managers, like because 165 00:11:03.059 --> 00:11:07.649 like there's head trash in their head all the time. So, like things 166 00:11:07.730 --> 00:11:11.649 happen. So you're just kind of debugging in if they had a bad day, 167 00:11:11.690 --> 00:11:15.490 kind of going over it, going over the objection handling and things like 168 00:11:15.570 --> 00:11:18.679 that. But you know, it's just if you want to get good at 169 00:11:18.720 --> 00:11:20.679 it, you have to practice it. Like if you want to get good 170 00:11:20.720 --> 00:11:26.200 at doing free throws and basketball, you can just show up and game time 171 00:11:26.279 --> 00:11:30.000 and expect to do it. You look at these professional basketball players. They're 172 00:11:30.039 --> 00:11:33.309 shooting in practice, they're shooting in the morning and even before the game they're 173 00:11:33.309 --> 00:11:35.789 shooting. You have to practice it to make it permanent. Totally agree, 174 00:11:35.950 --> 00:11:39.990 and a perfect basketball analogy as we had into March madness, which I love. 175 00:11:39.350 --> 00:11:43.830 I want to mention that you created a back end crn, so you 176 00:11:43.909 --> 00:11:48.860 work with a lot of Cairo touch users with as part of your software that 177 00:11:48.899 --> 00:11:52.820 you've created as well, so you work with those offices. I'm curious what 178 00:11:54.259 --> 00:11:56.899 common mistakes do you see people doing in practice that you know we can use 179 00:11:56.940 --> 00:12:00.700 a couple minutes here to kind and help rectify and kind of shut some light 180 00:12:00.740 --> 00:12:03.610 on. I think a lot of people are just using car touch the way 181 00:12:03.889 --> 00:12:09.450 that it shouldn't be used, like they don't have their fee schedule set up 182 00:12:09.529 --> 00:12:16.320 correctly or they have case type set up as insurance companies as opposed to you 183 00:12:16.399 --> 00:12:18.600 know, like a case type, like there's a Chiro case type, a 184 00:12:18.759 --> 00:12:24.639 personal injury case type, a medical case type. There's like a medical like 185 00:12:24.279 --> 00:12:30.429 dme case type, because like with Medicare, when you're sending back braces, 186 00:12:30.470 --> 00:12:33.629 it's not going to the regular Medicare, it goes to a different pair. 187 00:12:33.789 --> 00:12:37.070 So we don't feel like changing the different fee schedule. So I don't do 188 00:12:37.149 --> 00:12:39.029 any of the billing. So I don't want to pretend like I know how 189 00:12:39.070 --> 00:12:43.230 to do all the billing stuff in there. I just know enough about it. 190 00:12:43.389 --> 00:12:46.100 But you know, like we took some time in it and with our 191 00:12:46.820 --> 00:12:50.899 just any of our inventory items and stuff like that, just thinking of a 192 00:12:50.980 --> 00:12:56.539 consistent nomenclature. And then some of the people just go bananas with their appointment 193 00:12:56.659 --> 00:13:01.690 purposes or like. Another thing I see people messing up is they don't use 194 00:13:03.129 --> 00:13:07.809 the care packages. I think the care packages were great, but not everyone 195 00:13:07.889 --> 00:13:11.409 uses care packages. Another mistake that I see happen all the time is, 196 00:13:13.320 --> 00:13:16.799 you know, they're complaining that the text aren't going through and then we take 197 00:13:16.840 --> 00:13:20.440 a look and there's no cell phone in the cell phone slot and car touched. 198 00:13:20.639 --> 00:13:26.320 So our system can't find that cell phone, nor coon any other system, 199 00:13:26.360 --> 00:13:28.990 because a cell phones not in the cell phone slot and and there's a 200 00:13:30.070 --> 00:13:33.429 cell phone slot in each case type. So if they're trying to do an 201 00:13:33.470 --> 00:13:37.309 appointment reminder for a specific case type and there's no cell phone number and that 202 00:13:37.389 --> 00:13:41.340 cell phone slot, and that would be a typical mistake right there. So 203 00:13:41.419 --> 00:13:43.860 a lot of these things can, like we mentioned before, the day entry 204 00:13:43.860 --> 00:13:48.179 errors, little things like that that you kind of beat your head against all 205 00:13:48.259 --> 00:13:52.740 the time can be rectified by using CT intake, like you mentioned before. 206 00:13:52.179 --> 00:13:56.570 Yeah, our data entry errors have kind of been cleaned up a lot. 207 00:13:56.649 --> 00:14:01.610 But yeah, the it's it's virtually free. You know, you can make 208 00:14:01.690 --> 00:14:07.090 your own custom form and ask your perfect questions, but the problem is now 209 00:14:07.129 --> 00:14:09.490 you have to take that and you have to put it in, you run 210 00:14:09.570 --> 00:14:13.960 the risk of making a mistake and then you're wasting staff time. And another 211 00:14:13.080 --> 00:14:18.200 thing that we always try to focus on is kind of like our you know, 212 00:14:18.320 --> 00:14:22.600 our team, and each one of these little things, like it would 213 00:14:22.600 --> 00:14:26.429 ale is away your team. And you know, our front desk love CTN 214 00:14:26.509 --> 00:14:31.950 take because now they don't have to copy and paste everything over or type everything 215 00:14:33.070 --> 00:14:35.669 over. It just comes in. It's easy. And another thing that the 216 00:14:35.750 --> 00:14:41.299 staff hated is they hated the no call no shows. And another thing they 217 00:14:41.340 --> 00:14:43.299 hated is like, you know, like is like I just say, is 218 00:14:43.340 --> 00:14:46.299 like okay, let's overbook the schedule. Then now all of a sudden we 219 00:14:46.419 --> 00:14:50.700 get triple booked with new patients and that now it gets a little hectic and 220 00:14:52.100 --> 00:14:54.690 you know, patients get like a little nasty with them. So, you 221 00:14:54.809 --> 00:14:58.129 know, the CTN take is kind of solved that no show issue and it's 222 00:14:58.129 --> 00:15:03.049 solved the data entry issue and it's like thirty something bucks. So I would 223 00:15:03.090 --> 00:15:07.039 say it's it's a very good value add for the service and the case manager 224 00:15:07.200 --> 00:15:11.120 likes it because it starts her note to right side information right now into the 225 00:15:11.200 --> 00:15:15.600 documentation for the case manager or if you're doing it all yourself, you can 226 00:15:15.639 --> 00:15:18.600 do it as a chiropractor as well. Yeah, or you can make your 227 00:15:18.639 --> 00:15:22.629 own custom note and for the people that want to have it super custom get 228 00:15:22.710 --> 00:15:26.950 CTN take get the you don't have to check all the boxes where you ask 229 00:15:26.110 --> 00:15:31.230 all the questions and for the three to five or eight questions that you want 230 00:15:31.269 --> 00:15:35.340 to ask for your medical practice or your functional medicine practice, you could do 231 00:15:35.539 --> 00:15:39.259 that as well and you could ask an office or you could have a separate 232 00:15:39.299 --> 00:15:45.299 fillable PDF. And there's other things out there like jot forms pretty easy as 233 00:15:45.340 --> 00:15:48.659 a fillable PDF. They have a hippo compliant version with that. And then 234 00:15:48.700 --> 00:15:52.490 the neat thing about that is a patient doesn't have to email you back. 235 00:15:52.649 --> 00:15:56.809 You actually get notified that they fill that out. You have all their answers 236 00:15:56.889 --> 00:16:00.210 right in there and you could download it right there. So it saves an 237 00:16:00.289 --> 00:16:03.850 extra step. Beautiful. What you're doing right now on sharing for for other 238 00:16:03.970 --> 00:16:07.600 users is it's phenomenal. What I mean what you've been able to create and, 239 00:16:07.799 --> 00:16:10.480 like I said, your years of experience you're such a huge help. 240 00:16:10.480 --> 00:16:12.720 So I really appreciate you taking time out of your busy day to kind of 241 00:16:12.720 --> 00:16:18.509 go through your processes and and help others. I really appreciate that. It's 242 00:16:18.509 --> 00:16:23.470 a great profession. Like I started out going into dental school and then gotten 243 00:16:23.509 --> 00:16:27.669 a car accident because someone decided that they get to work a little faster by 244 00:16:27.909 --> 00:16:33.139 running through intersection hit me head on and you know, I start out as 245 00:16:33.220 --> 00:16:38.659 a head on car accident victim and Chiropractic is the thing that kind of really 246 00:16:38.700 --> 00:16:44.220 saved my life after six months of failed medical treatments. So that's kind of 247 00:16:44.259 --> 00:16:48.409 how I started. And my wife's GRANDPA was a chiropractor way back in the 248 00:16:48.809 --> 00:16:51.250 S, back when they were put in jail. And you know, she 249 00:16:51.370 --> 00:16:55.570 started out as a financial analyst and wasn't really your calling, her passion and 250 00:16:56.049 --> 00:16:59.649 she wanted to do what her grandpa did and, you know, so passionate 251 00:16:59.690 --> 00:17:02.799 about the profession and I think it's kind of like one of the most noble 252 00:17:02.919 --> 00:17:07.079 best jobs out there. Is Like we have miracles every day of the week 253 00:17:07.400 --> 00:17:11.839 and it's a pretty cool thing to go to work to do. Yeah, 254 00:17:11.880 --> 00:17:15.359 that's amazing. Keep up the good work. I really appreciate your time. 255 00:17:15.829 --> 00:17:18.029 Thank you for helping out not only Cairo touch UOSERS, but also the profession. 256 00:17:18.430 --> 00:17:22.029 Thank you for having me, Brian, and you know, if anyone's 257 00:17:22.069 --> 00:17:26.950 curious about finding me, they could find me on trackstat dot org. You 258 00:17:27.029 --> 00:17:32.900 have a website for the practice as well, like keen to chiropractorcom. Surprisingly 259 00:17:33.059 --> 00:17:38.059 that wasn't taken, so I took it well, perfect, but thank you 260 00:17:38.099 --> 00:17:42.140 again so much, and thank you to our listeners for tuning in to catch 261 00:17:42.140 --> 00:17:45.650 up with Cairo touch. You can find more episodes of catch up with Cairo 262 00:17:45.769 --> 00:17:52.529 touch on spotify, itunes and Cairo touchcom podcast. Again, I'm your host, 263 00:17:52.609 --> 00:17:56.170 Dr Brian Blast, and I wish everyone listening a well adjusted day