Episode Transcript
WEBVTT
1
00:00:02.120 --> 00:00:06.519
Welcome to this edition of catch up
with Cairo touch. I'm your host,
2
00:00:06.599 --> 00:00:10.679
Dr Ronnie Simms, and I'm so
glad that you tuned in today, and
3
00:00:10.720 --> 00:00:16.199
so you know, these podcasts are
Kira touches way of really supporting and reaching
4
00:00:16.199 --> 00:00:19.600
out to the profession that they love. Our goal with this is for you
5
00:00:19.640 --> 00:00:23.399
to grow, for you to be
inspired, so that you can become the
6
00:00:23.480 --> 00:00:28.399
chiropractor and the person that you want
to be and that the world needs you
7
00:00:28.480 --> 00:00:32.320
to be. Right now more than
ever, chiropractors need to be at their
8
00:00:32.439 --> 00:00:38.359
best, and so today I'm super
excited because this is the first time in
9
00:00:38.399 --> 00:00:42.759
doing this podcast that I get to
hang out with a rock star CEA.
10
00:00:43.359 --> 00:00:47.759
To me, I think the sea
position is the most critical position in the
11
00:00:47.840 --> 00:00:53.560
chiropractic profession, and with me today
is Mary Quinn's and Mary is an amazing
12
00:00:53.640 --> 00:01:00.240
lady who I've learned much from,
and she is a CEA and Co trainer,
13
00:01:00.399 --> 00:01:03.959
extraordinary with the remarkable practice and she's
been a sea her whole career and
14
00:01:04.000 --> 00:01:08.239
she probably talking about that. Mary. Welcome on. thankstock. It's so
15
00:01:08.319 --> 00:01:11.840
good to be on here and I'm
just so excited to be with you and
16
00:01:11.920 --> 00:01:18.519
talking about one of my favorite topics, which is team and our sea's say,
17
00:01:18.640 --> 00:01:22.400
super excited to be here. I
love it. Let's just dive right
18
00:01:22.480 --> 00:01:26.200
in. Okay. Yeah, first
thing is, I know you've been involved
19
00:01:26.239 --> 00:01:30.040
as a sea, both in the
role of being a sea and then and
20
00:01:30.239 --> 00:01:33.760
ultimately get into a position where you
were managing a lot of seas. Now
21
00:01:33.799 --> 00:01:37.920
you have this beautiful role of being
a really a kind of a top notch
22
00:01:38.000 --> 00:01:42.079
see a coach and even a integrator, studo coach, and so you've kind
23
00:01:42.079 --> 00:01:46.799
of really progressed in your career and
Chiropractic and just a remarkable way, I'll
24
00:01:46.879 --> 00:01:49.400
use that word. And so I
want to ask you the question in that
25
00:01:49.480 --> 00:01:55.439
process and again, so you know, on this podcast are a variety of
26
00:01:55.519 --> 00:02:00.439
DC's and hopefully their teams, both
Docs new in the field and season veterans
27
00:02:00.519 --> 00:02:06.959
that really need to kind of tighten
things up, and so the question is,
28
00:02:07.319 --> 00:02:09.240
you know, elaborate on this.
How important, in your opinion,
29
00:02:09.439 --> 00:02:15.599
is the sea in that process of
growing a vibrant dream practice? Yeah,
30
00:02:15.599 --> 00:02:20.919
Oh my goodness, a sea is
everything. And we were just talking earlier
31
00:02:21.120 --> 00:02:24.759
right like how you could kind of
take a sea play plus doc and bring
32
00:02:24.800 --> 00:02:30.960
in an a plus CEA and that
could radically change your practice. And team
33
00:02:31.159 --> 00:02:37.680
is everything. They is the firm
foundation, right. I think about foundation
34
00:02:37.800 --> 00:02:40.520
of our house. If that's faulty, the whole house is faulty. Right.
35
00:02:40.520 --> 00:02:45.680
So if we do not have a
good, solid team of seas in
36
00:02:45.719 --> 00:02:50.960
our clinic, that we're not going
to be able to best serve our communities
37
00:02:51.080 --> 00:02:55.840
and have a vibrant, growing practice. So the sea is everything in there.
38
00:02:57.319 --> 00:03:00.080
So what you're basically saying is I
could have an the AIS envision and
39
00:03:00.159 --> 00:03:07.000
plan in my mind, but without
that support and without that team supporting that
40
00:03:07.080 --> 00:03:09.599
vision, I'm not going to get
there exactly. Yeah, so that's so
41
00:03:09.680 --> 00:03:13.159
good to say that. I just
wanted to start off with that because I
42
00:03:13.199 --> 00:03:16.520
know that you and I both fully
believe that with all our heart, especially
43
00:03:16.560 --> 00:03:20.919
being in these vibrant practices for as
long as we've been in them. And
44
00:03:21.039 --> 00:03:23.319
so, you know, the next
kind of layer on that then is,
45
00:03:23.759 --> 00:03:27.280
you know, as we look at
this see a position, there are so
46
00:03:27.360 --> 00:03:30.319
many different see a positions, especially
as your practice grows. And so as
47
00:03:30.360 --> 00:03:36.080
I look at that, how important
is it in your opinion, for you
48
00:03:36.120 --> 00:03:39.960
know, the CAA to be in
a position that best fits their personality?
49
00:03:40.280 --> 00:03:45.479
So that we can have effective expectations
and agreements in place. So how how
50
00:03:45.520 --> 00:03:47.960
important is that that we put them
in the right seat? Yeah, oh
51
00:03:49.000 --> 00:03:52.560
my gosh, so important. So
I've been in this field now for thirteen
52
00:03:52.639 --> 00:04:00.000
years and the first practice I was
in and worked in and helped run was
53
00:04:00.039 --> 00:04:02.479
a high volume clinic. We had
a lot of team members, you know,
54
00:04:02.599 --> 00:04:06.400
through the about six years I was
there, and let me tell you,
55
00:04:06.439 --> 00:04:10.960
when we had the right team members
it was everything. Will we had
56
00:04:11.000 --> 00:04:15.879
the wrong team member first, it
was miserable and you could tell that those
57
00:04:15.920 --> 00:04:19.519
team members were also miserable. Right, it's like for any of us in
58
00:04:19.560 --> 00:04:25.600
life, when we're not operating out
of our strengths and our strong suits,
59
00:04:25.639 --> 00:04:29.879
we are not our best selves.
Therefore we're not going to be our happy
60
00:04:30.040 --> 00:04:32.879
as selves. And it's not saying, you know, that we can't grow
61
00:04:32.920 --> 00:04:38.160
in areas that maybe aren't our strengths, but what we really should each be
62
00:04:38.199 --> 00:04:43.519
doing on a day to day basis. And chiropractic aside, that is something
63
00:04:43.600 --> 00:04:46.319
I am so passionate about for all
human beings, right, is that they
64
00:04:46.399 --> 00:04:51.480
are working in their zone of genius, and so it is so important,
65
00:04:51.600 --> 00:04:55.600
especially in the clinic, because,
yes, we are in the business of
66
00:04:55.680 --> 00:05:00.759
Chiropractic, but we're also in the
business of saving lives and helping people.
67
00:05:00.800 --> 00:05:05.480
We're dealing with so many individuals on
a hour to our basis. So you
68
00:05:05.519 --> 00:05:11.160
want to make sure that the people
that you have in the specific roles and
69
00:05:11.240 --> 00:05:15.959
seats in your clinic are the right
people and not just a body to fill
70
00:05:16.000 --> 00:05:20.839
that that space, right, because
that's going to go horribly wrong. Yeah,
71
00:05:20.879 --> 00:05:25.199
as I think about that, Mary, I'm sure you've experienced this where
72
00:05:25.240 --> 00:05:30.480
you have had a very talented see
a but you perhaps had them in the
73
00:05:30.519 --> 00:05:33.000
wrong role. Yeah, can you
kind of speak into that, the specificity
74
00:05:33.040 --> 00:05:39.240
of maybe some of the roles within
Chiropractic? Yeah, for sure. So,
75
00:05:39.319 --> 00:05:42.800
you know, we have our front
desk, Caea, who I got
76
00:05:42.839 --> 00:05:45.759
to do that for a while and
I just love that. Right it's like
77
00:05:45.879 --> 00:05:49.720
you are just you're that first face
that people are seeing, whether there are
78
00:05:49.720 --> 00:05:55.839
a new patient or an existing patient. Right there you are that bubbly person
79
00:05:56.040 --> 00:06:00.519
at the front, welcoming, you're
just opening the door to your home and
80
00:06:00.600 --> 00:06:04.519
ready to love and serve them,
and so that is the perfect spot for
81
00:06:04.560 --> 00:06:11.920
someone with kind of a more upbeat
personality, just super outgoing and you know,
82
00:06:11.959 --> 00:06:15.199
then we have our checkout sea and
we're going to go through some different
83
00:06:15.199 --> 00:06:19.000
positions. I understand every clinic is
different. So this is not for us
84
00:06:19.120 --> 00:06:24.839
to look at what we're lacking,
but to be encouraged by what we can
85
00:06:24.920 --> 00:06:29.079
work towards having. Right. So
some of you may have one sea that's
86
00:06:29.160 --> 00:06:31.319
filling a few roles now and your
goal is to get more in there.
87
00:06:31.439 --> 00:06:35.160
So just to encourage you, we've
all been in that spot too, right
88
00:06:35.160 --> 00:06:41.040
where we had to start out with
like a smaller amount. Maybe we had
89
00:06:41.079 --> 00:06:44.639
one or two seas, where our
goal was to get to four seas.
90
00:06:44.680 --> 00:06:47.600
So just to encourage you, I
work, you know, as doc you
91
00:06:47.639 --> 00:06:51.480
said, with seas and Coos.
So we have this conversational lit of not
92
00:06:51.519 --> 00:06:57.519
comparing what we don't have but being
able to be encouraged to what we're working
93
00:06:57.519 --> 00:07:00.560
towards. So as we go through
different positions, I just want to remind
94
00:07:00.720 --> 00:07:06.120
us as teams about that, that
we have goals we work towards and not
95
00:07:06.240 --> 00:07:11.519
to let this be a Downer to
you. So we then, you know,
96
00:07:11.839 --> 00:07:16.040
we have our checkout sea. That
personality might be a little more somber
97
00:07:16.040 --> 00:07:21.279
than the check and see a would
be good with numbers, also good with
98
00:07:21.279 --> 00:07:29.279
people. But another one who I
love is our Techa, and so they
99
00:07:29.360 --> 00:07:32.360
might fill a few different roles.
When we always had in our clinic we
100
00:07:32.399 --> 00:07:36.879
called it the floater, but I
just love that just someone who also has
101
00:07:36.879 --> 00:07:41.639
a great personality, just out there
touching on the patients, getting them signed
102
00:07:41.680 --> 00:07:45.319
up for workshops, maybe making sure
they're doing their rehabs. If you have
103
00:07:45.360 --> 00:07:51.120
that in your clinic, we've got
our back office sea and they're really back
104
00:07:51.160 --> 00:07:56.800
there helping run the business, help
keeping our docks in line with that right.
105
00:07:57.319 --> 00:08:01.560
You may have then even just going
into associate docs and whatnot in there.
106
00:08:01.800 --> 00:08:05.920
So there's just so many different roles
and I love that because there's space
107
00:08:07.040 --> 00:08:11.319
for so many different personalities to which
is awesome. So many docs I talked
108
00:08:11.439 --> 00:08:16.720
with they didn't really spend the time
research in your writing out these rules.
109
00:08:16.839 --> 00:08:22.000
They rather were just looking for a
good person and then they come in and
110
00:08:22.040 --> 00:08:24.040
then they're trying to figure out,
you know, how am I going to
111
00:08:24.079 --> 00:08:28.720
keep this amazing person and maybe they
have in the wrong spot. So how
112
00:08:28.759 --> 00:08:31.799
important is it for doctors to kind
of define what those roles are all about?
113
00:08:31.799 --> 00:08:35.879
How important is that in your opinion? It's so important. That's like
114
00:08:37.159 --> 00:08:39.480
that's the blue print, right,
if you're building a house, you have
115
00:08:39.559 --> 00:08:43.799
your blueprint. So that's our vision
story. Are Blueprint of our clinic.
116
00:08:43.840 --> 00:08:48.679
And so yes, you can find
a person to just put in a position,
117
00:08:48.960 --> 00:08:52.639
right, but is that the best
person for that position? Also,
118
00:08:52.759 --> 00:08:56.320
how many of us have because,
guilty as charge, I've been like,
119
00:08:56.320 --> 00:08:58.360
oh, they're an awesome personality,
they're going to do great here, and
120
00:08:58.399 --> 00:09:01.720
it's miss a ball. Right.
There are a great personality, but there
121
00:09:01.720 --> 00:09:07.440
are other gifts and talents and kind
of their personality, their strengths, are
122
00:09:07.679 --> 00:09:13.399
not they're not working in those right. And so it's so important for you
123
00:09:13.440 --> 00:09:18.519
as a dock, and I I
know this can feel overwhelming, right,
124
00:09:18.559 --> 00:09:20.480
because you're like, I don't know, I just want to help people and
125
00:09:20.519 --> 00:09:24.080
adjust them. Let's all a lot
of you are wired and I love that
126
00:09:24.159 --> 00:09:28.159
about you. But to really have
that vision story of Hey, this is
127
00:09:28.159 --> 00:09:31.879
where I want to go in my
business, these are the team members that
128
00:09:31.919 --> 00:09:37.759
I'm going to need to accomplish that
right, and that's so important. And
129
00:09:37.759 --> 00:09:41.399
again, it's going to look different
for everyone. So what you might want
130
00:09:41.480 --> 00:09:45.799
your clinic to look like could be
different than the guy right next door to
131
00:09:45.840 --> 00:09:50.120
you or the woman on the other
side of you. But it's so important,
132
00:09:50.159 --> 00:09:52.639
like you said, to kind of
have that written out and then I
133
00:09:52.679 --> 00:09:56.399
love hearing my teams that I work
with and coach with saying, Hey,
134
00:09:56.440 --> 00:10:01.320
this is our goal. You know
by q three we're going to hire this
135
00:10:01.759 --> 00:10:05.960
person right, and then, looking
at que one of next year, we're
136
00:10:05.960 --> 00:10:09.000
going to work towards hiring. So
really laying out a plan and things may
137
00:10:09.080 --> 00:10:13.519
happen sooner than you planned or a
little later than planned, but at least
138
00:10:13.519 --> 00:10:18.279
you have it laid out and you
know what you're working towards. HMM.
139
00:10:18.320 --> 00:10:20.240
So, in a sense, you
know, as you reverse engineer this,
140
00:10:22.960 --> 00:10:28.039
you're kind of figuring out what personality
traits that each role and then, as
141
00:10:28.080 --> 00:10:31.919
you go about that, what are
some cools, some resources, things that
142
00:10:33.120 --> 00:10:39.279
the chiropractor and his currency a can
utilize to make sure they get this right?
143
00:10:39.519 --> 00:10:43.919
Yeah, I mean there's so many
resources out there. One that we
144
00:10:43.000 --> 00:10:48.480
love to recommend and use as Chiro
match makers. They're awesome and awesome tool
145
00:10:48.639 --> 00:10:52.600
right and they can help you hire
and find team or a lot of our
146
00:10:52.639 --> 00:10:56.480
clinics they'll find a team member and
say, Hey, we think they're good
147
00:10:56.519 --> 00:11:01.080
for this, and then they'll send
them to Chiro match maker to kind of
148
00:11:01.120 --> 00:11:05.519
do their scan on them. I
know it's not a personality scan, right,
149
00:11:05.559 --> 00:11:09.399
because you can't legally do that,
I don't think in most states before
150
00:11:09.519 --> 00:11:15.159
you hired someone. So, but
Cairo matchmaker has been an amazing tool and
151
00:11:15.200 --> 00:11:22.519
what I love seeing Cairos do is
create something out of a need they had,
152
00:11:22.639 --> 00:11:26.279
right. So like Chiro match maker
came out of a need that some
153
00:11:26.320 --> 00:11:30.639
of these other docks were having,
right, like hey, we just keep
154
00:11:30.679 --> 00:11:35.960
bringing in the wrong person. So
that is a great tool prior and then
155
00:11:35.960 --> 00:11:41.039
post, like someone that I love
is strength finders. That's a great one.
156
00:11:41.120 --> 00:11:45.080
Again, once you've hired, to
really know, hey, how does
157
00:11:45.120 --> 00:11:48.600
this person work? Right, like
I know that's helped me, even in
158
00:11:48.639 --> 00:11:54.200
my personal and professional right, to
be like, Hey, these are my
159
00:11:54.240 --> 00:11:58.000
strengths, this is why I am
so passionate about this, right. But
160
00:11:58.039 --> 00:12:01.759
I also need to like lay off
a little bit, right right. So,
161
00:12:03.080 --> 00:12:05.559
yeah, it sounds like what you're
saying to is those docs that maybe
162
00:12:05.679 --> 00:12:11.360
didn't follow that formula initially and do
have a team, that it makes sense
163
00:12:11.399 --> 00:12:16.240
for them to take their current team
through some testing just to fine tune and
164
00:12:16.279 --> 00:12:20.399
be sure that they're in the right
position so they're not burning them out or
165
00:12:20.559 --> 00:12:24.759
yeah, I've had teams that I
work with, and again, I don't
166
00:12:24.759 --> 00:12:28.919
work for Chiro matchmaker, I just
love them because we've come seen such great
167
00:12:28.960 --> 00:12:33.679
things. But I've had teams,
you know, like teams of let's say
168
00:12:33.679 --> 00:12:39.639
ten, start working with myself or
some of the other coaches I work with
169
00:12:39.720 --> 00:12:45.360
and then putting their whole team through
that that testing and realizing who, like
170
00:12:45.559 --> 00:12:48.759
we have some some people in the
wrong seats. They're great people but,
171
00:12:48.840 --> 00:12:52.960
like, if we need we just
need to move them around a little bit.
172
00:12:52.960 --> 00:12:56.120
So it's a great tool that you
can use even with existing team members
173
00:12:56.120 --> 00:13:01.039
that you're like hey, they might
be in the right seat, but actually
174
00:13:01.080 --> 00:13:05.120
they may not also be in the
right seat. And some of US can
175
00:13:05.159 --> 00:13:09.279
can operate in our non strengths,
but we can only do that for so
176
00:13:09.320 --> 00:13:13.639
long before we're going to experience burn
out, unhappiness and discontent. Yeah,
177
00:13:13.759 --> 00:13:18.080
those Unicorns, those tree unicorns.
Are Not that many people out there that
178
00:13:18.159 --> 00:13:20.480
can do that. Yeah, and
no, I appreciate you talking about that
179
00:13:20.519 --> 00:13:26.120
because I know there's a lot of
Docs on the call who on these on
180
00:13:26.159 --> 00:13:30.440
these podcasts that will reach back to
me privately, kind of like, Dang
181
00:13:30.519 --> 00:13:33.440
it, I kind of did this
all backwards and I just encourage him to
182
00:13:33.440 --> 00:13:35.879
say it's never too late, right, yeah, just fine tune this.
183
00:13:35.960 --> 00:13:39.440
And how do you see that when
you go through that exercise? What has
184
00:13:39.480 --> 00:13:43.600
been your experience in some of these
practices as far as what type of growth
185
00:13:43.639 --> 00:13:48.639
have you seen where they really had
a slow down to speed up and they
186
00:13:48.679 --> 00:13:52.120
really start to look at that?
Have you seen some great stories out there?
187
00:13:52.200 --> 00:13:56.240
Oh my gosh, so good.
There's this one, Dr Mark Mao,
188
00:13:56.320 --> 00:14:00.679
who I love. He's a ductor
gotten to work alongside and he does
189
00:14:00.720 --> 00:14:05.639
some coaching and training on strength finders
and I'll never forget three years ago the
190
00:14:05.679 --> 00:14:11.120
first time I heard him speak and
he did an exercise. We are at
191
00:14:11.159 --> 00:14:16.399
at an event and he didn't exercise
and he had everyone take their nondominant writing
192
00:14:16.399 --> 00:14:18.399
hands and he had a phrase,
whatever it was, you know, I
193
00:14:18.440 --> 00:14:22.879
love you, and he said right, right, that phrase with your nondominant
194
00:14:22.879 --> 00:14:26.919
hand and then he said okay,
everyone did that and then write that phrase
195
00:14:26.960 --> 00:14:31.879
with your dominant hand. And I
don't remember the times, but I will
196
00:14:31.879 --> 00:14:37.720
tell you doing it with your nondominant
hand took much more time than doing it
197
00:14:37.720 --> 00:14:41.679
with our dominant hand. Right.
So that I'm an analogy person, person
198
00:14:41.799 --> 00:14:45.320
and vision Dr Stephen Franson and I
talk about that all the time. How
199
00:14:45.559 --> 00:14:52.440
were these visual people? So that
helped me really understand like when, like
200
00:14:52.519 --> 00:14:54.399
we can work in our non strength, right, but when we are we're
201
00:14:54.399 --> 00:15:00.679
not being as efficient. And so
when those teams switch around their team members,
202
00:15:01.120 --> 00:15:05.279
they're that much more productive. Right. I hate the word busy.
203
00:15:05.440 --> 00:15:09.080
I kind of remove that from my
vocabulary in the last year or so or
204
00:15:09.080 --> 00:15:13.080
working towards that, but it makes
them so much more productive. Right.
205
00:15:13.120 --> 00:15:18.200
So you go from doing a task
that maybe took you thirty minutes to now
206
00:15:18.240 --> 00:15:22.799
doing something in like five minutes.
Like just think of you as a business
207
00:15:22.799 --> 00:15:26.039
owner. How much bet right,
how much more efficient that is for you
208
00:15:26.080 --> 00:15:33.080
and your business, processing more people
and just keeping happier team and happier patients.
209
00:15:33.480 --> 00:15:37.720
Yeah, so in the same vein
here, Mary, as it relates
210
00:15:37.799 --> 00:15:43.320
to kind of what I'm hearing you
say is, you know, it's not
211
00:15:43.399 --> 00:15:46.879
just finding the right people, it's
making sure they're in the right seat,
212
00:15:46.120 --> 00:15:50.759
doing the right job the right way
for the right reasons. All the rights.
213
00:15:50.320 --> 00:15:54.960
And so if you can go one
layer deeper for me philosophically, in
214
00:15:56.000 --> 00:16:02.919
your opinion, how important is the
sea in the actual success of the patient's
215
00:16:03.000 --> 00:16:07.039
experience and the results they get?
Because I always tell my teams that you
216
00:16:07.039 --> 00:16:11.240
guys have no idea how far reaching
of an effect that you're having on people.
217
00:16:11.279 --> 00:16:15.679
You may not be doing the adjustment, but when you make their schedule
218
00:16:15.679 --> 00:16:18.919
easy and you make the finance easy
and you make the billing easy, just
219
00:16:19.000 --> 00:16:22.200
how far does that go? In
your opinion, it goes so far,
220
00:16:22.279 --> 00:16:27.159
and our sea's right. I have
the unique experience of I'm not working in
221
00:16:27.200 --> 00:16:30.639
a practice at the moment, but
that I'm a patient in a practice,
222
00:16:30.840 --> 00:16:37.480
like paying patient, for the first
time in thirteen years, which is really
223
00:16:37.639 --> 00:16:42.279
actually a need experience for me,
because going into this clinic right and being
224
00:16:42.279 --> 00:16:45.840
like, I try to not be
too critical, but you know, you're
225
00:16:45.879 --> 00:16:55.799
just Construt um looking at everything,
but it the team has been so amazing.
226
00:16:55.840 --> 00:16:57.720
Like I can tell each person in
this clinic I go to is in
227
00:16:57.759 --> 00:17:03.119
their right role right and through the
little things that they're doing of helping me
228
00:17:03.519 --> 00:17:07.759
Redo my appointment right, like if
I need to change it up, I've
229
00:17:07.799 --> 00:17:11.480
an ever changing schedule. I try
to stay consistent, but it's ever changing.
230
00:17:11.640 --> 00:17:15.480
If that were hard, right,
if those were hard team numbers,
231
00:17:15.480 --> 00:17:18.720
they weren't responsive. They didn't I'm
telling I'm just telling you now, and
232
00:17:18.759 --> 00:17:22.720
I'm no chiropractic and I'm in it, I wouldn't go right. It's like
233
00:17:22.920 --> 00:17:27.119
life is so busy. So just
to encourage you, docs and seas like
234
00:17:27.359 --> 00:17:32.839
those little things are the biggest thing
to a patient. We all have life
235
00:17:32.920 --> 00:17:37.400
going on right. I know Chiropractic
is valuable, I know how important it
236
00:17:37.480 --> 00:17:41.279
is for me to get in for
my adjustments, but I also have life
237
00:17:41.359 --> 00:17:45.960
going on right. So it's like
these little things that you're doing are helping
238
00:17:47.119 --> 00:17:52.440
remind me to stay on track right, to keep doing what the DOC has
239
00:17:52.519 --> 00:17:56.000
laid out for me to do to
get my best results. And the longer
240
00:17:56.039 --> 00:18:00.400
they've done that for me, the
easier it's been for me to be patient
241
00:18:00.599 --> 00:18:03.039
and the more I want to go, if that makes sense. Yeah,
242
00:18:03.160 --> 00:18:07.640
you're right. You know, getting
free cares nice, but you value chiropractics
243
00:18:07.720 --> 00:18:11.400
so much that it wasn't just because
you received it for free, and to
244
00:18:11.480 --> 00:18:15.480
me that just means that the docs
you worked with and the team Youur on
245
00:18:17.079 --> 00:18:19.400
all reinforced his how important it is
to stay under regular care. So I
246
00:18:19.440 --> 00:18:23.720
think that's really cool. Now if
I could take you to kind of pivot
247
00:18:23.759 --> 00:18:29.160
here a little bit. So let's
say, okay, I've got I've added
248
00:18:29.240 --> 00:18:33.160
a couple new team members. I've
clearly defined the role that they're in.
249
00:18:33.359 --> 00:18:37.160
I've done some personality testing maybe on
my current team and new team, and
250
00:18:37.200 --> 00:18:41.680
I feel like I have people in
the right seat, the right people.
251
00:18:42.200 --> 00:18:48.000
Tell me how important is training now, once I have that team in place?
252
00:18:48.039 --> 00:18:51.319
How important is my training rhythms?
Not Meetings, I know those are
253
00:18:51.319 --> 00:18:56.400
important too, but speak into that
training culture. Oh my gosh. Okay,
254
00:18:56.599 --> 00:19:00.319
so I'm speaking your love language,
I know, but the reason you
255
00:19:00.359 --> 00:19:03.000
are is because of, like you
said, the doc I started out with,
256
00:19:03.079 --> 00:19:08.680
so Dr Pete Kemiolo. I have
had the honor of starting my career
257
00:19:08.720 --> 00:19:15.720
in Chiropractic with him thirteen years ago, and he took a chance on me.
258
00:19:15.960 --> 00:19:19.640
I was honestly, I worked in
fashion at the time. I've done
259
00:19:19.680 --> 00:19:26.079
to school fir interier design and worked
in fashion and he took a chance on
260
00:19:26.160 --> 00:19:30.559
me brought me into help. You
know, at that point a front Sca
261
00:19:30.640 --> 00:19:37.920
and let me tell you. We
did not miss a training like Dr Pete's
262
00:19:37.000 --> 00:19:41.079
leg could be falling off and he'd
show up at the office on Monday for
263
00:19:41.200 --> 00:19:47.599
team training, like we did not
miss it for anything, and the intensity
264
00:19:47.599 --> 00:19:53.440
with which we trained never changed,
like never change. I still, six
265
00:19:53.519 --> 00:19:59.599
years or five and a half years
into you know now I was his office
266
00:19:59.599 --> 00:20:03.599
manager, running his practice, we
would still get nervous to train on Monday
267
00:20:03.680 --> 00:20:10.119
mornings because that's the intensity with which, like, we trained. And he's
268
00:20:10.160 --> 00:20:15.960
like we always train, as if, like we train so that we are
269
00:20:15.960 --> 00:20:21.599
prepared for everything and anything. And
still to this day, like I just
270
00:20:21.640 --> 00:20:26.119
have that so ingrained in me,
like we do the same things over and
271
00:20:26.160 --> 00:20:30.160
over and over. How do the
greats become great? Right, it's like
272
00:20:30.200 --> 00:20:33.960
you think of the greatest athletes.
That's the easiest thing to compare it to.
273
00:20:33.200 --> 00:20:37.119
They didn't become great by just dribbling
the ball up and down the court
274
00:20:37.240 --> 00:20:40.400
like once a week, right,
they did it day and day out,
275
00:20:40.400 --> 00:20:42.559
our in, our out, minute
in, minute at like they just went
276
00:20:42.599 --> 00:20:48.680
at it. So training, if
you want to have a good, solid
277
00:20:48.680 --> 00:20:55.720
team, train every single week without
fail, like without relenting. Again,
278
00:20:55.839 --> 00:20:59.559
some of the docks on the call
are gone. guiltiest charge here. You
279
00:20:59.599 --> 00:21:03.920
know, and I think you know
it's for some docs it's easier for them
280
00:21:03.960 --> 00:21:08.160
and their mind to sit down and
just meet and just to talk philosophically about
281
00:21:08.200 --> 00:21:12.039
the practice and kind of what we
want to do. And and that's far
282
00:21:12.160 --> 00:21:17.279
different, right. What you're talking
about is you're literally role playing, right.
283
00:21:17.480 --> 00:21:19.400
Yeah, I'm laughing because, like
you said, I work with our
284
00:21:19.599 --> 00:21:23.880
integrator CEOS and so many of them
will come and be like and be like
285
00:21:23.920 --> 00:21:27.880
we went to do our training and
our doc just talked for thirty minutes and
286
00:21:27.880 --> 00:21:32.279
then we had ten minutes to roll
play, and I'm like, Oh my
287
00:21:32.480 --> 00:21:37.279
God, like giving your Doc's phone
number, I'm going to call them.
288
00:21:37.319 --> 00:21:41.279
And so, yeah, and and
I love that about our visionary CEO Docks,
289
00:21:41.319 --> 00:21:45.079
like you guys just have the best
hearts. But yes, we need
290
00:21:45.160 --> 00:21:49.039
to be role playing, we need
to be rolling up our sleeves, like
291
00:21:49.160 --> 00:21:55.160
what are your processes and procedures that
you do in your office? And you
292
00:21:55.200 --> 00:21:59.200
need to have an at have a
schedule, right, make it easy.
293
00:21:59.200 --> 00:22:02.920
Make it easy for you and for
your team. Create an agenda. So
294
00:22:03.039 --> 00:22:07.000
if there's, you know, like
ten different things you want to train on,
295
00:22:07.079 --> 00:22:11.559
or if there's twenty different things.
Create a twenty week schedule and then
296
00:22:11.559 --> 00:22:14.720
follow that. It makes it so
easy, right, you're at day one
297
00:22:14.880 --> 00:22:18.880
and then at week twenty one you're
back at day one. Like just make
298
00:22:18.920 --> 00:22:22.960
it super easy for you and for
your team so you can come prepared.
299
00:22:23.079 --> 00:22:27.839
That's another big part, is coming
prepared right, not like the day of
300
00:22:27.839 --> 00:22:32.279
training being like who oh, I
think we could do better at our phone
301
00:22:32.279 --> 00:22:37.000
calls. Let's do that right right. Have a plan and follow it.
302
00:22:37.079 --> 00:22:41.119
Help help yourselves by making that and
it's going to make your life so much
303
00:22:41.160 --> 00:22:45.200
easier. It's going to make your
team that much happier because they're going to
304
00:22:45.200 --> 00:22:51.519
be equipped and prepared right when that
herd testy patient comes in and it's going
305
00:22:51.559 --> 00:22:56.680
at them. They're going to feel
so confident in their response because you have
306
00:22:56.799 --> 00:23:02.720
trained on that multiple times already.
Right. So it is just that's really
307
00:23:02.839 --> 00:23:07.119
a lifeline of a good team.
Yeah, it's interesting that you say that.
308
00:23:07.200 --> 00:23:14.400
I remember some years ago, when
we started this intensity, of how
309
00:23:14.440 --> 00:23:18.680
nervous people would get and I would
always start the training by saying, Hey,
310
00:23:18.759 --> 00:23:23.279
we have an umbrella of mercy over
you. Okay, don't worry about
311
00:23:23.279 --> 00:23:26.759
it, we're not going to break
you down. It's going to be fun
312
00:23:26.920 --> 00:23:30.559
and this is going to make you
better and you're going to we're going to
313
00:23:30.559 --> 00:23:33.920
be able to help more lives.
So if I were to go up stream
314
00:23:33.079 --> 00:23:37.319
of this, and again, as
you know, chiropractors, we don't get
315
00:23:37.319 --> 00:23:41.839
business one hundred and one. We
have to learn that as we go.
316
00:23:41.119 --> 00:23:45.839
And so if we go upstream of
this, how important is it for me
317
00:23:47.480 --> 00:23:51.839
to have an actual manual that has
all of this in it? You know,
318
00:23:51.880 --> 00:23:55.039
so they know and scripts and the
whole thing. So how important is
319
00:23:55.079 --> 00:23:56.960
that? The you have a playbook? Yeah, we had that. I
320
00:23:57.000 --> 00:24:02.119
mean from day one with Dr p
I'd a binder, this massive binder.
321
00:24:02.599 --> 00:24:04.400
That was another thing for me,
like, I don't know, I'm such
322
00:24:04.440 --> 00:24:10.440
a outgoing person and like good with
people. So when it was like here's
323
00:24:10.440 --> 00:24:12.640
a script and I'm like, what
the heck do I do with this?
324
00:24:14.960 --> 00:24:18.119
I don't read a script. But
let me tell you, thank God for
325
00:24:18.160 --> 00:24:22.359
that script because that helped me.
Right, I didn't I didn't have to
326
00:24:22.400 --> 00:24:26.119
make it up as I went.
I knew exactly what I needed to say.
327
00:24:26.200 --> 00:24:33.640
I knew exactly what went with what
process and what procedure, what day
328
00:24:33.680 --> 00:24:37.319
of their visit, right like there
was no making anything up. So I
329
00:24:37.359 --> 00:24:42.240
know that is I don't belittle that. That's a heavy lift to create that
330
00:24:42.640 --> 00:24:47.799
right. But, like you said
earlier, the slowdown to speed up,
331
00:24:47.839 --> 00:24:52.319
I would much rather spend time on
the front end making sure that, hey,
332
00:24:52.400 --> 00:24:56.200
I have my processes in, procedure
book in in place, I have
333
00:24:56.319 --> 00:25:00.599
this binder. When someone starts,
we use this to train, right,
334
00:25:00.599 --> 00:25:04.200
we use this manual to train.
We use it day in and day out.
335
00:25:04.240 --> 00:25:07.240
Then down the road, right,
you're three months in and you're like,
336
00:25:07.279 --> 00:25:11.960
why does every new patient we bring
in not come back? And it's
337
00:25:11.039 --> 00:25:15.119
like, well, we kind of
fumble it because we're just winging it right,
338
00:25:15.200 --> 00:25:21.160
right, so that it's such a
helpful tool. Like there's no reason
339
00:25:21.279 --> 00:25:25.279
in my mind that we wouldn't have
that. Yeah, and I love how
340
00:25:25.319 --> 00:25:30.119
earlier you tied what we're talking about
to this greater vision of saving life.
341
00:25:30.440 --> 00:25:36.200
I think it's important for docks to
always paint this with this beautiful picture of
342
00:25:36.680 --> 00:25:38.960
you know, this is why we're
training so hard. I had a former
343
00:25:40.000 --> 00:25:45.839
practice member that played professional football and
he showed me once his playbook and it
344
00:25:45.880 --> 00:25:49.759
was wow, it was massive,
and he talked about practice. You know
345
00:25:51.160 --> 00:25:53.880
how hard practice was and how you
had to come prepared and how nervous he
346
00:25:53.920 --> 00:25:59.759
would be, and you know,
all these different names and different codes and
347
00:25:59.759 --> 00:26:03.000
and I just think of docs out
there and practice and you mention the word
348
00:26:03.000 --> 00:26:06.599
we just wing it. You know, we're chiropractors. Seem like we're the
349
00:26:06.640 --> 00:26:10.599
king of the wing right, and
so it sounds like the projects, if
350
00:26:10.640 --> 00:26:14.279
guys are taking notes right now and
gals that are running their practice. The
351
00:26:14.359 --> 00:26:18.440
first one is create your manual,
not just your employee handbook, but your
352
00:26:18.559 --> 00:26:22.119
manual, meaning, and I don't
know about you, we you know,
353
00:26:22.240 --> 00:26:25.240
we do life night, lifetime wellness
care, but we'll usually start with four
354
00:26:25.240 --> 00:26:29.119
months or makes a little different on
that stuff, but we would we literally
355
00:26:29.200 --> 00:26:32.880
trained. Like you said, we're
in a twenty six week rhythm, but
356
00:26:33.039 --> 00:26:37.119
twice a year we go through day
one through one hundred and forty four and
357
00:26:37.119 --> 00:26:41.720
we just train that out right and
it makes it so much easier for onboarding
358
00:26:41.720 --> 00:26:45.839
new people. So maybe elaborate on
that. You know, once you get
359
00:26:45.880 --> 00:26:48.519
your ducks in a row where you
got your manual, you now have job
360
00:26:48.640 --> 00:26:53.480
specific job descriptions for each role in
your practice. You've done some due diligence
361
00:26:53.559 --> 00:26:57.359
and taking them through strength finders and
you've taken her through this, this pro
362
00:26:57.440 --> 00:27:00.599
scan, if you will, and
now you realize, okay, we got
363
00:27:00.640 --> 00:27:04.319
our brand the right seat and we
know what's seat we need to fill next,
364
00:27:04.319 --> 00:27:10.279
we've got our manual. Now we're
training and now we can scale right,
365
00:27:10.680 --> 00:27:12.319
and then you start thinking about over
another doctor, and so kind of
366
00:27:12.359 --> 00:27:17.799
give me, give me your kind
of added inside on what I just said.
367
00:27:18.359 --> 00:27:22.920
Yeah, it's so I love that. Like I, like you said
368
00:27:22.920 --> 00:27:26.079
earlier, sometimes we kind of work
our way back right, and I think
369
00:27:26.119 --> 00:27:30.240
that's kind of how people do it. You know, we in in the
370
00:27:30.279 --> 00:27:33.440
remarkable practice who I work with.
We work with we get coached right.
371
00:27:33.519 --> 00:27:37.680
The leaders get coached to and so
one of the coaches we worked with he
372
00:27:37.720 --> 00:27:41.039
said either you start at the beginning
and work towards the end, or you
373
00:27:41.079 --> 00:27:45.559
start at the end and work your
way back right. So the way I
374
00:27:45.599 --> 00:27:48.200
am, I'm a work your way
back. I see The the vision and
375
00:27:48.240 --> 00:27:53.119
then I do the little steps back
and that's just how I'm personally wired and
376
00:27:53.839 --> 00:27:57.519
not that that vision, that vision
can always grow and change, right.
377
00:27:57.559 --> 00:28:03.960
So I think it's important. One
quick thing as I'm saying that it's important
378
00:28:04.079 --> 00:28:08.319
to acknowledge the winds and the progress
that we've made, right, because we're
379
00:28:08.400 --> 00:28:12.480
also in this space, we're always
wanting to do better. Right, that
380
00:28:12.680 --> 00:28:18.960
sometimes and like grow and do more. Sometimes we forget to just like stop
381
00:28:18.000 --> 00:28:22.359
in the moment that we're in and
be like hey, we've done a lot.
382
00:28:22.440 --> 00:28:26.559
Right, we have done some amazing
things, like we started out as
383
00:28:26.559 --> 00:28:32.480
a chiropractor who knew not much about
running a business or a team, and
384
00:28:32.519 --> 00:28:34.400
now look at us, look at
what we have right. So I think
385
00:28:34.480 --> 00:28:38.519
number one, it's super important to
acknowledge where you've come from and where you're
386
00:28:38.559 --> 00:28:42.839
at and then to look forward to
where you're going to continue to go to.
387
00:28:42.960 --> 00:28:47.759
Right and, like you said,
that maybe mean bringing in another doc
388
00:28:48.119 --> 00:28:52.720
right. That maybe mean you,
as a CEO, scaling out from doing
389
00:28:52.759 --> 00:28:56.559
all the adjusting right and doing some
of the adjusting, and that may mean
390
00:28:56.559 --> 00:29:02.160
bringing other things into your practice.
I think it's just so neat because in
391
00:29:02.200 --> 00:29:06.880
the space we're in of health and
wellness, there's always so much we can
392
00:29:06.960 --> 00:29:11.480
do. To write, to compliment
the CHIROPRACTIC and it's important, I think,
393
00:29:11.519 --> 00:29:15.759
to keep the main thing the main
thing, but it's also meat that
394
00:29:15.839 --> 00:29:18.759
there are other things we can do
to end. This is to support our
395
00:29:18.839 --> 00:29:23.119
patients, right, this is to
make their journey better and easier and to
396
00:29:23.160 --> 00:29:26.759
really help them. So I think
it's just neat that we can ever be
397
00:29:26.839 --> 00:29:33.079
growing and evolving within the clinic that
we're in. And it's not that you've
398
00:29:33.119 --> 00:29:37.440
never made it, but there's always
more we can do. Right. Well,
399
00:29:37.440 --> 00:29:41.799
it's so good, Mary. I
so appreciate that answer and I think
400
00:29:42.799 --> 00:29:47.240
you know, I think back to
what we said about philosophy of saying hey,
401
00:29:47.279 --> 00:29:49.720
your critical part of what's going on
in the patients are getting better because
402
00:29:49.839 --> 00:29:56.759
you. But there are other ways
to let them know that you appreciate them.
403
00:29:56.759 --> 00:30:00.680
Obviously, maybe you can speak into
this, but one of those is
404
00:30:00.680 --> 00:30:04.160
pay and bonuses. So what's your
feelings on that? Yeah, I think
405
00:30:04.160 --> 00:30:07.480
it's so important, right, and
again, coming from being a team member,
406
00:30:07.519 --> 00:30:15.400
from working in other spaces, right, like I think it's so important
407
00:30:15.440 --> 00:30:19.400
to compensate your team well or and
that doesn't mean you just have to be
408
00:30:19.440 --> 00:30:23.319
throwing massive chunks of money at them, right, and I can feel overwhelming,
409
00:30:23.400 --> 00:30:29.880
but also find ways to show them
that you appreciate them, like I'd
410
00:30:29.920 --> 00:30:33.119
even sometimes like, and Dr Pete
is a very thoughtful person. You just
411
00:30:33.160 --> 00:30:37.039
got super busy, right. So
I'd be like, Hey, Dr Pete,
412
00:30:37.039 --> 00:30:40.119
here's a gift card to give to
Soandso, like to thank them for
413
00:30:40.160 --> 00:30:45.319
the work they've done. So find
ways that you can without it being in
414
00:30:45.359 --> 00:30:48.519
their bonus structure. Maybe thank them
too small ways, learn their love languages.
415
00:30:48.599 --> 00:30:52.039
We're all different, right, like
the way I'm going to receive it
416
00:30:52.039 --> 00:30:56.000
and another team member is going to
receive something will be different. But I
417
00:30:56.000 --> 00:31:02.440
think it's so important to have structures
in place for compensating and bonusing your team
418
00:31:02.480 --> 00:31:07.519
and then also just doing fun things
for them and with them. Happy team
419
00:31:07.640 --> 00:31:12.319
is going to make just a happier
workspace, right, and a better work
420
00:31:12.359 --> 00:31:17.720
space for all. So even if
you have to put reminders on your calendar
421
00:31:17.759 --> 00:31:22.440
to like get something for the team, like, that's okay. But find
422
00:31:22.519 --> 00:31:26.799
the things that will help you in
this season that you're in, even if
423
00:31:26.799 --> 00:31:30.200
it's your office manager helping you as
a DC, like and to remind you.
424
00:31:30.759 --> 00:31:37.160
But it is so important to be
compensating our team and bonusing them and
425
00:31:37.240 --> 00:31:41.440
just doing things to really encourage them
and thank them for the hard work that
426
00:31:41.440 --> 00:31:45.480
they're doing. So good. Yeah, we I was just at a u
427
00:31:45.519 --> 00:31:49.839
AC of that and one of the
individuals that was interviewed was a fortune to
428
00:31:51.039 --> 00:31:55.160
hundred and fifty CEO, friend of
Mine Actually, and Dr Stephen Interviewed Him
429
00:31:55.200 --> 00:32:00.599
and the whole topic was right along
with what you just said and it was
430
00:32:00.680 --> 00:32:05.759
all around the servant leadership model and
to your point, sometimes chiropractors were busy,
431
00:32:05.799 --> 00:32:08.240
and so having that integrator who can
kind of keep you plugged in and
432
00:32:08.319 --> 00:32:13.039
kind of keep you know, keep
things in front of you as it relates
433
00:32:13.079 --> 00:32:16.920
to showing that appreciation to the people
that work with you, because that's the
434
00:32:16.920 --> 00:32:22.839
biggest disconnect. And one of the
takeaways on that was it's far different to
435
00:32:22.920 --> 00:32:25.400
be a good manager than it is
to be a good leader. They're two
436
00:32:25.440 --> 00:32:29.720
different things, right, and often
we think they go together, but not
437
00:32:29.759 --> 00:32:34.160
always. So what you're saying is
a good leader leads down really well by
438
00:32:34.200 --> 00:32:38.519
remembering everybody has a different level language. They have different things that make them
439
00:32:38.559 --> 00:32:43.400
feel appreciated. So it's words of
affirmation, like I said, others it
440
00:32:43.440 --> 00:32:46.359
could be a gift, you know, or a gym membership or something,
441
00:32:46.440 --> 00:32:51.920
and so I really appreciate hearing that
from your perspective. That was very,
442
00:32:52.039 --> 00:32:53.759
very good. While we're covering a
lot here. Those are great. I
443
00:32:53.880 --> 00:33:00.839
love it. I feel like sometimes
chiropractors don't do a good enough job of
444
00:33:01.000 --> 00:33:06.440
teaching the Chiropractic philosophy to their seas. So how important is, in your
445
00:33:06.480 --> 00:33:13.039
opinion, that that seas have some
chiropractic philosophy? Yeah, they need to
446
00:33:13.079 --> 00:33:16.880
know the philosophy of Chiropractic. Right. Like, I am not a Chiropractor,
447
00:33:17.000 --> 00:33:22.039
I've got my green book and I
love being able to dive into that
448
00:33:22.279 --> 00:33:29.279
right and just really remembering and knowing
why we do what we do, remembering
449
00:33:29.319 --> 00:33:32.960
that, like, our bodies are
the most amazing thing that have ever been
450
00:33:34.000 --> 00:33:37.680
created and that they are so smart. Right, they know exactly what to
451
00:33:37.720 --> 00:33:44.160
do. And if the past two
years have taught us anything, it's that
452
00:33:44.440 --> 00:33:49.200
not enough people know that truth.
Right, not enough people know that truth.
453
00:33:49.319 --> 00:33:54.079
So we need your team's right.
We need your teams to know the
454
00:33:54.119 --> 00:33:59.880
truth so that when the patients come
through the door, they know without a
455
00:33:59.920 --> 00:34:01.880
shadow of a doubt when they say, Hey, we can help you,
456
00:34:02.000 --> 00:34:07.440
we can help you, right.
And patients come in with so like lists
457
00:34:07.599 --> 00:34:13.480
of things going on. Right,
but it is so important for your team
458
00:34:13.559 --> 00:34:17.719
to know the philosophy behind chiropractic.
Why we do what we do right.
459
00:34:17.880 --> 00:34:21.599
That's our core. That's a core
of why we do what we do.
460
00:34:21.719 --> 00:34:25.440
Everything else is just kind of added
and extra, but the core of why
461
00:34:25.480 --> 00:34:30.760
we do what we do and that
philosophy and reminder is so inportant. So
462
00:34:30.079 --> 00:34:35.559
I would just encourage you as docks, as teams, to build that in
463
00:34:35.880 --> 00:34:37.840
right like we would go over that. My docks would go over that with
464
00:34:37.960 --> 00:34:43.159
US weekly, like in our huddles
or things like that. Like there are
465
00:34:43.239 --> 00:34:46.400
so many spaces that we can bring
it into, just little nuggets to our
466
00:34:46.400 --> 00:34:52.840
team, but constantly pouring into them
on that is so important. Yeah,
467
00:34:52.840 --> 00:34:58.599
I experience one dock that really pushes
workshop and when I talk to a couple
468
00:34:58.599 --> 00:35:00.880
of this see as they had never
even been to the workshop. I'm going,
469
00:35:01.880 --> 00:35:05.639
you need them to go to worshy. You so. But now I
470
00:35:05.719 --> 00:35:12.800
appreciate that because you're right. You
know, understanding the philosophy really helped you.
471
00:35:12.800 --> 00:35:15.320
You know know when to speak.
Sometimes see a's will overspeak at the
472
00:35:15.320 --> 00:35:19.840
front and yeah, we'll maybe give
personal health advice. That would not be
473
00:35:19.880 --> 00:35:22.559
consistent with what the DOC is giving. And so I think you're right there.
474
00:35:22.599 --> 00:35:27.440
I think we get to hurried out
of the gates and we don't teach
475
00:35:27.480 --> 00:35:30.239
them the fundamentals of the base running
and the fielding and the bunting and all
476
00:35:30.280 --> 00:35:34.440
the little key things that go into
the practice. But mostly, like you
477
00:35:34.519 --> 00:35:37.599
said, is the chiropractor philosophy is
so important and and, like you said,
478
00:35:37.639 --> 00:35:42.000
the last two years did teach us
that that a lot of people in
479
00:35:42.159 --> 00:35:45.519
our society would have been a lot
better off had they've been seeing a chiropractor
480
00:35:45.599 --> 00:35:49.199
during the whole era that we just
came out of. But my goal in
481
00:35:49.239 --> 00:35:52.440
my practice, and I know this
is your goal for the practice is that
482
00:35:52.480 --> 00:35:57.679
you coach, is I personally am
drawn to lasting the long term relationships,
483
00:35:57.679 --> 00:36:01.000
whether it be with a practice member
or my team. And so just your
484
00:36:01.039 --> 00:36:06.760
what are some final party words of
wisdom and encouragement you might give to the
485
00:36:06.840 --> 00:36:13.239
DC's and the sea's on this call
as it relates to creating these lasting bonds
486
00:36:13.239 --> 00:36:16.760
and these long term relationships? Yeah, Oh gosh, this is something like
487
00:36:16.800 --> 00:36:22.239
I could tear up about, because
so when I worked with Dr Pete,
488
00:36:22.280 --> 00:36:24.280
we had a high volume clinic.
Like I said, we saw over a
489
00:36:24.360 --> 00:36:30.400
thousand patients a week. Okay,
so that's my average. Monday I encountered
490
00:36:30.760 --> 00:36:36.880
three hundred human beings and that's a
lot of people, right, and what
491
00:36:36.960 --> 00:36:43.599
I realized really quickly was how important
it was to know every single one of
492
00:36:43.639 --> 00:36:49.920
them, right, to know who
each one of them were. And this
493
00:36:50.039 --> 00:36:53.519
is what I believe, like and
Dr Pete instill that in us, right,
494
00:36:53.559 --> 00:36:57.679
that each person is a human it's
not just a number. Right,
495
00:36:57.679 --> 00:36:59.880
we do with numbers a lot in
our clinic, and I say this on
496
00:36:59.960 --> 00:37:04.159
my calls all the time. Every
number is directly related to a person,
497
00:37:04.280 --> 00:37:07.440
right. So that's what makes these
numbers even that much more important. But
498
00:37:07.440 --> 00:37:09.920
they're not just a number because there
are a number. They're a number because
499
00:37:09.920 --> 00:37:15.119
there are a human being and it's
so important that we are stopping, that
500
00:37:15.159 --> 00:37:19.760
we're taking you know, looking them
in the eyes, right, each person
501
00:37:19.800 --> 00:37:22.840
that we get busy. There's so
much going on in a clinic. I
502
00:37:22.840 --> 00:37:29.800
remember sometimes feeling so overwhelmed of that
pole between like working, I'm doing running
503
00:37:29.800 --> 00:37:32.159
a business, but I'm also there's
human beings in front of me and I
504
00:37:32.199 --> 00:37:37.119
need to to be a part of
them or present to them. So I
505
00:37:37.119 --> 00:37:43.239
would just say that, like to
remind us, amidst all the things that
506
00:37:43.280 --> 00:37:47.119
we are doing in our clinics,
you know, new patient, paperwork,
507
00:37:47.119 --> 00:37:52.559
walking a new patient back, adjusting
a patient, doing an x Ray,
508
00:37:52.599 --> 00:37:55.840
doing a really whatever it is,
that that's a human being in front of
509
00:37:55.840 --> 00:38:00.440
you right who's going through life.
So make sure that we're making eye contact
510
00:38:00.480 --> 00:38:02.440
with them, that were looking at
them, that were connecting with them,
511
00:38:02.440 --> 00:38:06.440
that were being present with them,
because we may never get that moment back
512
00:38:06.519 --> 00:38:09.039
right and we don't life. So
much happens in life. And the same
513
00:38:09.119 --> 00:38:14.400
with our team. Make sure that
we're present to our team members, that
514
00:38:14.440 --> 00:38:16.280
were not taking for granted the people
that we get to work with, to
515
00:38:16.320 --> 00:38:21.039
be with on a daily basis,
and that, for me, the basis
516
00:38:21.119 --> 00:38:23.800
of everything I try to do is
love right, like what is the core
517
00:38:23.840 --> 00:38:28.239
of what I'm doing, why I'm
doing this? So making sure that I'm
518
00:38:28.320 --> 00:38:31.679
operating out of that and I think
we'll have we'll just be able to reach
519
00:38:31.760 --> 00:38:37.199
so many more people as we focus
on each individual as they're in front of
520
00:38:37.280 --> 00:38:44.159
us. Wow, you get me
teared up to that was beautiful and it's
521
00:38:44.239 --> 00:38:50.639
so clear to me that you know, you just didn't make chiropractic a job.
522
00:38:50.639 --> 00:38:55.320
This is your calling and my hats
off to you, know, Dr
523
00:38:55.400 --> 00:38:59.719
Pete, and the other people that
have come alongside you during your journey.
524
00:39:00.079 --> 00:39:01.880
You are a gift to Chiropractic.
If we could, I give you big
525
00:39:01.920 --> 00:39:06.800
Hog right now, but obviously you're
in Arizona and I'm in California, but
526
00:39:07.440 --> 00:39:08.800
next time we see each other it's
going to be high fives and hugs.
527
00:39:08.840 --> 00:39:15.519
I really truly appreciate you letting US
invade your busy schedule and I know that
528
00:39:15.599 --> 00:39:22.880
this call is going to be extremely
impactful. You had so much to say
529
00:39:22.039 --> 00:39:27.199
and you encourage me so much.
I can't imagine, you know just how
530
00:39:27.199 --> 00:39:29.760
many people are on the other end
right now that are just going to be
531
00:39:29.800 --> 00:39:31.719
so fired up and so Mary,
I just want to thank you for taking
532
00:39:31.719 --> 00:39:36.400
the time to do this and for
those of you that tuned in, I
533
00:39:36.440 --> 00:39:40.039
want to celebrate you, because you're
never going to regret time spent on personal
534
00:39:40.079 --> 00:39:45.599
development and I know this is going
to be one of those podcasts you're going
535
00:39:45.639 --> 00:39:49.519
to save and re listen to again
and again. And I also want to
536
00:39:49.519 --> 00:39:53.960
thank Kiro touch for their spirit in
this, that Chiro touch really does want
537
00:39:54.079 --> 00:40:00.000
the profession to be successful. We're
not doing this podcast to sell more so
538
00:39:59.960 --> 00:40:07.039
software. This is to help chiropractors
grow and thrive and to become the best
539
00:40:07.119 --> 00:40:10.239
version of themselves. So again,
thank you, Kira touch, thank you
540
00:40:10.280 --> 00:40:16.239
Mary, and remember, for those
docs out there, take care of yourself,
541
00:40:16.400 --> 00:40:22.760
take time to get adjusted, make
sure you treat your body properly so
542
00:40:22.800 --> 00:40:27.280
that you are vital and at your
best. And so have a wonderful day
543
00:40:27.280 --> 00:40:28.880
and we'll see you all later
