[00:00:00] Speaker A: To be able to provide that at no cost. It's embedded into the tools that you use every day. So there's no toggling between tools, no extra tabs to manage or anything like that. It's already right where they work.
[00:00:09] Speaker B: Yeah. Like, every time I push the button, I'm like, oh, my God, this is so cool. I'm still in the this is so cool phase.
[00:00:15] Speaker A: It's fantastic.
[00:00:16] Speaker B: Welcome back to Chiracast, the podcast where we explore tools, strategies and stories shaping today's chiropractic practices.
I. I'm Dr. Stephanie Brown, and I'm thrilled that you're here with us today. This is going to be my favorite episode of the summer, most highly anticipated topic and guest, and I'm super excited to dive in.
We're going to be talking about a topic that is becoming super important in the profession, and that is artificial intelligence, AKA AI. So there's a lot of letters, but we're going to talk about AI. AI is really going to be shaping how we think about the future of healthcare, how we as providers interact with healthcare, and how patients interact with healthcare. So we're going to try to talk a little bit about what that means for all of us, how it's going to impact chiropractic and the patient experience.
You know, there's a lot of different tools that are out there right now that people are starting to utilize, but one of the biggest ones that's most exciting is Rio, Chiro Touch's new AI assistant. But a lot of us are asking the same question. So how will this impact my day to day?
Is it really safe? Will it save me time and all of that kind of stuff?
So we're going to unpack some of those questions today with someone who is right inside of this technology shift.
So joining us today is Sean Moore. He is the Chief Technology Officer at Practice Tech.
Sean has been instrumental in leading the development of AI innovation in healthcare technology, including Rio.
He's going to share his perspective on how AI is being applied today, where that technology is headed in the market, and how chiropractors can make smart ethical choices that keep that patient experience front and center. So, Sean, welcome. Thank you for joining us. Will you start out just by telling us a little bit about you? So where are you? How did you get to the role that you're in? What do you do on your day to day?
[00:02:19] Speaker A: Sure. Well, thank you for having me. First off. Super happy to be here.
Yeah. So look, I am the CTO at Practice Tech. I'm responsible for guiding the technology strategy across our family of brands, one of which is Chirotouch. And I'm in a fortunate position. I get to work with our practitioners and our customers and deliver amazing product offerings like Rio. My background is I was originally an engineer. So I started off my career as a software engineer, came up through the ranks, so to speak, and I eventually landed here in January of last year. So January 2024. I spent the majority of my career in media entertainment. So coming into healthcare was a complete change for me. But I was at the point in my career where I wanted to work on some opportunities that were high impact and impacted the retail healthcare market. So super happy to be here and look forward to talking AI with you.
[00:03:22] Speaker B: Cool. So, super important side question. Have you ever been adjusted before?
[00:03:27] Speaker A: Oh, yes.
[00:03:28] Speaker B: No. Wrong answer.
[00:03:29] Speaker C: Yeah.
[00:03:29] Speaker B: Oh, okay, good.
[00:03:30] Speaker A: I've been, I've been actively going to a chiropractor just literally around the corner from my house for multiple years now.
[00:03:37] Speaker B: Okay. So you don't have to disclose any phi. We're not trying to make you do that. But you know, hipaa. But yeah, we just had to ask. Awesome. I love it. So like you get chiropractic, you are a patient, so you.
And you know, at least from the patient experience side personally, like what it's like to go into a practice and have that experience and want it to go a certain way basically. And the expectation that you have of not just your chiropractor, but all your healthcare providers when they take care of you. But awesome. That you are a chiropractic patient.
[00:04:09] Speaker A: We love it.
[00:04:10] Speaker C: Yeah.
[00:04:11] Speaker B: So tell us a little bit about the AI journey. Like, you know, was that something that was already in progress when you came to us? Was it something that you helped innovate?
[00:04:20] Speaker A: Yeah, no. So when I got here, there was. We were not doing anything in this area. This is an initiative we probably kicked off.
I mean, when we hit full steam was probably beginning of this year.
And so that's kind of where the inception of Rio came about.
[00:04:35] Speaker B: What is it like to have to like put it into software? Like software that's already built and like, like, what does that piece look like when you're bringing AI into a program that's already established? And what, like, what does it take?
[00:04:48] Speaker A: Yeah, you know, we, we have kind of a North Star and ultimately that's like, does it save time without compromising care? So what does that mean? That means there's no like bells and whistles. It's really, how do we integrate it into the product to reduce friction Improve outcomes. If we don't do that, we don't ship it.
Right. So it's about how do we make it easier, you know, with the, the goal of reducing administrative burden on practitioners.
[00:05:16] Speaker C: Right.
[00:05:17] Speaker A: Reduces burnout, all those sorts of things. So that's, that's really how we approach it.
[00:05:22] Speaker B: I love it.
So from a development standpoint, though, because, you know, chiropractors, like, like before I came to Chirotouch, I had really no idea how things were built. And my favorite comment that I actually heard it this weekend when I was talking to some customers. And I'm sure I myself said this at some point, um, when I was only a customer. But, you know, it can't be that hard. Like, you just build this little feature in. Right. So, but this takes a lot of planning money. Like, do we have to, you know, do you have to spend money to be able to not just pay the people that are building something like this, but the programs that go into it?
[00:05:59] Speaker A: Absolutely. Nothing's for free, right?
Yeah, there's definitely a lot of investment that we as a company have put into this.
And then in terms of the ongoing operational cost to run it, there's absolutely cost to run really depends on what you're using and how you're leveraging the AI. There's not like a blanket answer of you do this, it costs this much, but definitely there are costs associated with this.
[00:06:29] Speaker B: Okay, got it.
So at least in this circumstance, the launch of the AI features that are going into Kairotouch, I mean, we've planned ahead for this obviously to bear that financial investment, but it's not something that we're going to be right now with what we've got out. There's no additional car charge for at least our customers to be implementing this, right?
[00:06:51] Speaker A: Correct. Yeah, that's, that's one of the, one of the things that we wanted to be able to do was to give this to our customers at no cost. And, and you know, we're. We always try to do the right thing here, and this definitely felt like the right thing to do.
[00:07:09] Speaker B: Yeah, I would agree. You know, time is money, and so we want AI to save us time and make life better, but if we had to trade money for it, then it would kind of would. Would have been a wash, I think so for sure. You know, who knows what's on the horizon and all the other things that might come with this in the future. But it, at least for now, I mean, I think it's super exciting that this is just built into everybody's systems and you know, you have the choice as the customer how much you want to use.
[00:07:39] Speaker A: So.
[00:07:40] Speaker B: That is awesome.
[00:07:41] Speaker A: Yeah, that's what's, what's really cool about it. You know, if you think about it, it's not only are we delivering with pretty powerful, it's, it's purpose built for chiropractors.
[00:07:50] Speaker C: Right.
[00:07:50] Speaker A: So to be able to provide that at no cost, it's embedded into the tools that you use every day. So there's no toggling between tools, no extra tabs to manage or anything like that. It right where they work.
So I think it's, it's fantastic.
[00:08:06] Speaker B: Question, do you know if this is the first, at least like the scribe portion? Is this the first chiropractic specific one that we're aware of?
[00:08:16] Speaker A: That's a good question. You know, I think, I think at scale. So at scale meaning with the amount of customers we have and you know, the amount of data that we have, it puts us in a very unique position to make this very chiropractic specific. There's plenty of ambient scribing tools that are out on the market, but because they don't have access to what we do, they have to build it generically.
So it's got to be very generic across the market verticals they approach, whereas ours can be very targeted.
[00:08:51] Speaker B: Understood. Very cool.
All right, so more of a general question, but how do you think AI is going to impact a chiropractic practice in terms of like, what do you think is going to have the most impact on chiropractors like in the next one to two years, like, what will they notice changing because of the introduction of AI to practice? So that could be specific to their ehr, but maybe even just to the industry in general.
[00:09:20] Speaker C: Yeah.
[00:09:21] Speaker A: Personally I'm super excited about that. As a technologist, it's exciting to see all these changes, but I really think we're just at the start, I think we're going to start seeing smart assistants helping with things like follow up planning, scheduling, clinical summarization, which we're kind of getting into now, and even answering staff questions like has this patient been compliant with their care plan, for example, where it's more of a proactive approach to care and augmenting the practitioner.
You know, I'm a big believer that this isn't going to replace anybody, nor should it.
So it's, you know, ultimately it's about layering that AI into existing workflows. Right. Save time, reduce friction, make the practices more proactive.
[00:10:04] Speaker B: Cool. So this is something that comes Up a lot too already in my conversations with people. But in general, how.
I don't want to say safe. It's not like the AI is going to come get us in our houses, but I mean, it might. Right, but how safe is AI in terms of all the things that are connected to that, whether it's HIPAA security.
Like what do you, can you speak to that for a little bit?
[00:10:30] Speaker A: Yeah, for sure. So first, you know we follow strict HIPAA protocols, right? That's, that's a given. Anything we release or develop, we ensure we follow those protocols. All HIPAA compliance services that we leverage, so we're fully in compliance there.
I think you have to be very careful with this type of functionality and services that you build and release. So security is always top of mind for us.
We believe in high trust protocols and ensure that anything we roll out goes through rigorous testing. Not only from a security standpoint, but compliance standpoint as well.
[00:11:08] Speaker B: Okay, got it. So I just pictured AI like rewriting my chart notes without me knowing. So that's probably not going to happen.
[00:11:16] Speaker A: Nope, nope.
[00:11:18] Speaker B: What else can the AI, what we have now in Cairo touch? Can it, I guess, like wherever the data is being stored, can somebody access that and do an analysis on it or, you know, mine my information to like sell it to somebody and make money?
[00:11:36] Speaker A: No, absolutely not. And, and we don't do that, you know, Okay, I can't speak for other services out there, but we definitely do not do that. We're not selling the data, we're not training models on that data, none of that.
[00:11:50] Speaker B: So not to bring up anyone specific, we won't do that. But.
All right, so I know that we've said that Rio is currently included in everyone's subscription that they're already paying the company for.
Can you, do you have any idea how? Because there are certain other AI solutions out there that don't cost any money.
How is that possible or what's in it for them? Because as soon as something is free to me, like if I'm not paying something towards it or whatever, I immediately assume that I am the product.
[00:12:19] Speaker A: Exactly. Yeah, you're right.
[00:12:21] Speaker B: Yeah, it's like, I don't know what other AI scribes might be doing, but like, is there a possibility that that's happening?
[00:12:27] Speaker A: You know, look, you can't say with absolute certainty. I think, you know, you're, you're questioning it and, and saying that you're potentially the product is a logical conclusion. Yeah, but we don't know. We don't know. And frankly, I'm not really, I'm not really worried about them. You know, those, those companies that might be doing that in the context of we're just focusing on what we need to do for our customers and how to do it best for them.
[00:12:53] Speaker B: Perfect. I like it. Sometimes, like we don't have blinders on, but I think it's important to. There's a lot of static out in the world and especially as a chiropractor, I think we all know that.
So I think it's essential to be really focused on your mission. So that is good to hear.
So in that same vein, when it comes to security and hipaa, how, like, what advice would you have for a provider who feels cautious about AI, or they're nervous or like scared to use it, don't think it's a good idea. Do you have any advice?
[00:13:27] Speaker A: Yeah, I'd say crawl, walk, run.
[00:13:30] Speaker C: Right.
[00:13:31] Speaker A: I think everyone, every company is feeling a little cautious or overwhelmed with AI, so I'd recommend they start small, pick one problem, see how AI can help.
[00:13:41] Speaker C: Right.
[00:13:42] Speaker A: We have multiple features in Rio right now that'll enable them to do that.
But I think most importantly is work with a trusted partner who knows your world, speaks your language and wants to do the right thing for you.
[00:13:55] Speaker C: Right.
[00:13:56] Speaker A: That's one of the most critical things for you to think about. And ultimately nobody's going to become an expert overnight.
You just have to start utilizing the tools and, and find ones that are transparent to you and your team. That's when you know it's working well and make sure it's not another thing you have to worry about.
[00:14:14] Speaker C: Right?
[00:14:14] Speaker B: Yeah.
So I like something you said earlier. You, you said something about like layering the features or like using multiple of them. So to bring that back to the beginning and just summarize what Rio is, I had the pleasure of explaining this to a whole bunch of people this past weekend at the Florida Chiropractic association convention that they have. And so essentially, Rio is the personification of the suite of AI features that we have developed in Kairo Touch Cloud.
And so to bring it back to basics and bring it back to the beginning, I started working with Early Access with the product team on this and the first thing that we came out was the AI Intake summary. That's what I'm calling it. I don't have our book in front of us, so I don't know what its affordable name is. I do know.
So as a place to start, I think that that's huge because that new patient visit is what takes the Longest, it's the most detailed in most cases and it can be the most overwhelming. So I think, to your point, if. If somebody is looking for a place to start, they happen to be in our software, or even if they're in a different software, see if that's a feature.
If it's not, maybe think about why you're still using them. But I feel like these are the kinds of things that are going to start to become really in demand by the consumer and the chiropractors, because everybody else is going to have them. So we have that. And that would be step one, in my opinion. Start with the intake.
That's going to give you the confidence to see that it can. It's going to go through that patient's entire intake form and write out a narrative for you. And the cool thing is that, like, you're going to read it and you have full control over what you end up saying or saving. And when you click sign, so you can add to it, you can reword it, like, the provider is still going to have full control over what their documentation says.
Can you speak a little bit of, like, to the legal responsibility that the providers might still have when they're using AI with their medical records?
So I still have to read their notes.
[00:16:24] Speaker A: I. Look, I think AI is not meant to be autonomous, it's meant to be assistive.
[00:16:29] Speaker C: Right.
[00:16:29] Speaker A: So it's augmenting what the practitioner does.
So you should always review and you should always approve when using any of these tools.
That's, I think, the best advice to give.
[00:16:45] Speaker B: Yes. So it's not going to be the new Autosault when we just keep salting our notes and don't read what they say and change them from visit to visit. So note to everybody, make sure that you're going to be updating your notes, making sure that they're correct in this situation.
To your point, it isn't perfect.
It's pretty close, though, I'm not going to lie. I've been really, really stunned, I think, and thrilled at how thorough of a job it can do.
And, yeah, like, every time I push the button, I'm like, oh, my God, this is so cool. I'm still in the this is so cool phase.
And. And I think for me, that's something that'll be interesting to see. Like, when does that wear off? So, like, one or two years from now, if we had this conversation, it's just gonna be like, yeah, of course. That's how it. And you won't even remember that I used to have to sit here and push buttons on the keyboard and stuff, at least for the most of it.
Something else I wanted to talk about is the patient consent form. So just to share a little background, when we're specifically talking about having a scribe that's listening.
So I'm in New York State and New York state is a, from what I understand, not a lawyer, but it's a one party state, so I, I don't have to tell someone I'm recording them.
So I found that out and then I called my malpractice insurance company and I said, hey, I'm gonna start using this thing in my office. Like, what do you have to say about it? And they were like, yeah, you definitely have to tell them that you're recording them. They're like, it doesn't matter what your state law says. You always have to do the minimum, of course.
But they're like, from a malpractice standpoint, like, you have to tell people they're being recorded. You cannot not let them know.
[00:18:26] Speaker A: Yeah, I think that's best practice.
[00:18:29] Speaker B: Yeah, absolutely. And also, not for nothing, but as I've started having these conversations with patients when I've been letting them know, their eyes kind of light up and they think it's cool. I have yet to have somebody that's like, I don't know, I don't want this thing listening to me. So, you know, and if I did, I just wouldn't use it. Um, but I would say it's been very well received by my patient base. And a number of them have said, oh, yeah, my, my doctor, my medical doctor was using that too. Like, they just walk in the room and they just tell them. They didn't even ask permission. They were just like, hey, this is listening. Yeah, I think it's nice to phrase it as a question, but yeah. And then last thing, probably good idea for people to check with someone specific in their state. Like, is there certain wording that you should have in your disclosure? Does it have to be taped on the wall? Like, every state might have different rules about that kind of thing.
[00:19:25] Speaker C: Right.
[00:19:27] Speaker B: So I think it's important to check that too.
[00:19:30] Speaker C: Agreed.
[00:19:31] Speaker A: Yeah.
[00:19:32] Speaker B: And then not to get further overwhelmed, but this is all really new, so your state might come out with a different rule, like next year. So I think it's important that people stay in touch with like their state associations and their state boards, because I think as this becomes more prevalent, there could be new things that, whether they're laws or rules or, or best practices that people have to Follow.
And they should definitely stay up on those if they're using a listening device, let's put it that way. Okay, cool. So the other item in Rio is the chart note summary. So I click a button and it literally just checks the most recent chart notes and it writes a summary for me.
I didn't think that this would be super useful for the way I practice. I don't do a lot of PI or have to send a lot of narratives out to other providers. Some people do, though. So I think it's going to be clutch. But somebody actually said something to me this weekend. I learned something from a customer and they were like, or if a patient hasn't been in for a while and you just want a quick summary on what you saw them for last. And I was like, yes, that I would use all the time. So I feel like there's multiple applications of these features that we're bringing out and I think that makes them really versatile for all kinds of practices.
[00:20:50] Speaker A: Completely agree. Yeah. And I think, you know, if I was a practitioner, I think your last use case there would be really applicable.
[00:20:56] Speaker C: Right.
[00:20:57] Speaker A: Because I have to imagine even in the chiropractic space, there's. There's pretty significant gaps at times between patients coming in and out.
[00:21:04] Speaker B: Yeah.
And if you don't have their picture taken, you'll really have no idea who they are. Actually, sometimes even if you do have their picture, you're not sure.
So if you can summarize your notes really quick and then sound like a wizard, like you know exactly what you did when they were there last, I think that that will be impressive or at least make you look competent to them, which is also important.
[00:21:26] Speaker A: Absolutely.
[00:21:27] Speaker B: So question based on your experience, things you've seen in the market, maybe things that are in development for us, not asking you to spill the beans, but you could if you wanted to.
Do you think there are certain features that are just hype when it comes to AI that maybe aren't going to be like, big, I don't know, like blockbusters or that helpful to save time or. Do you have any thoughts on that?
[00:21:54] Speaker A: I'm sure there's going to be some out there. I can tell you from what, what I've seen in the market, I haven't come across anything where I'm like, that's pointless.
[00:22:03] Speaker C: Right.
[00:22:04] Speaker A: Everything always has some sort of efficiency gain associated with it.
I can tell you internally, like I said earlier, if it does not reduce friction, if it does not provide value, we do not ship the product. So, yeah, I can. I Can promise you that coming out of Chirotouch, we, we won't be releasing anything that is, is of low value.
[00:22:26] Speaker B: Cool. Have you heard any myths about AI or just general things that are not true that tend to.
People keep talking about or perpetuating or anything like that?
[00:22:37] Speaker A: Yeah, I think the one for me, and I mentioned it earlier, I think it's, you know, the, the narrative that it's going to replace people.
I just, I do not believe in that. I think there's going to be guardrails that are put up that will prevent, you know, the doomsday scenarios people talk about. Generally speaking about AI, not, not like specific to chiropractic, but where it's going.
[00:23:00] Speaker B: To come get us in our houses.
[00:23:02] Speaker A: Those negatives are out there too, right?
[00:23:05] Speaker B: Yeah, yeah.
[00:23:05] Speaker A: But I, I, you know, again, I just think it, it augments human intelligence. It's not going to replace it. You know, like, how can you replace a chiropractor's hands or their intuition or their connection with the patient?
[00:23:16] Speaker C: Right.
[00:23:16] Speaker A: All of that is irreplaceable.
[00:23:18] Speaker B: Yeah.
[00:23:19] Speaker A: If anything, like, I feel like a broken record here, but it's just gonna, it's gonna free up time for, you know, the chiropractor be more present.
You know, you're not sitting there in front of a keyboard and you're not replacing the connection. It's about removing things that get in the way of that connection.
[00:23:40] Speaker B: Yeah, I actually, I'm glad you brought that up.
Before we got together today, I went into my system and I pulled up a patient's chart note. Because there is one chart note in particular that stood out to me so much that I know exactly who it was and what day it was, and I want to read it, if that's okay with you. Don't worry. No phi. So somebody asked me this over the weekend too, about like, capturing the, the customer, the patient's like, emotion or like the sentiment of their visit or whatever. And I was like, it strangely can do that. So I have a patient who did a Spartan race and he came in and it was like, like the Monday after that weekend or the Wednesday after that weekend. So I was like, you know, how did it go? And you know, what happened? And so he went on and on and on for the entire visit, telling me every single obstacle, how hard each of them was describing, like, how difficult each thing was. And in, throughout the conversation would sprinkle things in about, like, his subjective complaints or, you know, he did some ice when the race was over, but then he would go Back to talking about the obstacles or whatever. So I just want to read part of the chart note. Ready?
[00:24:54] Speaker C: Yeah.
[00:24:54] Speaker B: This is literally what it says. I did not edit it at all. I'm not going to read the last part because it's. Doesn't matter. But anyways. Okay. He said or he didn't say. AI said after. Okay. After completing an intense Spartan race that pushed his physical limits, the patient shared some nuanced insights into his current musculoskeletal status.
He reported generalized muscle tightness and achiness, specifically noting discomfort in his knees and calves, which were. A quote, literally quotes a little tight and achy this morning.
Okay, so then. Patient described a notable mobility restriction in the cervical rotation. So maybe I might have wrote that different, but whatever, it got it out there. Particularly when turning the head to the left. He characterized the sensation as a distinct pain pattern that goes quite, quote from right from like, behind my ear to down the bottom of my shoulder blade, which he specifically identified as involving his left levator scapula. This mobility limitation seems to cause hesitation and discomfort during head movement. Okay, so I, I could go on, but you guys get the point.
I would. Here's the thing. Like, I don't think we're trying to write, like, chart notes that read, like, fiction novels, right? Like, nobody cares, especially if you're getting audited by an insurance company or a lawyer is reading it, but to the point of how well it can do, I. I feel like it does a. An amazing job at capturing the.
The emotion and the sentiment that that person was trying to convey to me during that visit.
And after I clicked the sync button and I read what it wrote, I. I was. I mean, I've laughed out loud multiple times, but I definitely laughed out loud at that one for sure.
Was really, really, really impressed. So on that note, can you talk to us a little bit about how it knows? Like, how does it know to be that good? And, like, how are we teaching it what it's supposed to do for chiropractic visits?
[00:26:55] Speaker A: So I won't give up the special sauce. But first off, I think that's awesome that it did that. That's. That's.
It amazes me every day what I. What I see in the stories I hear of people using this, so I'm not surprised.
But in general, it's like, here's the thing to realize is that it's going to get smarter. It's going to get better with time. So, you know, we're talking about.
We just released Rio, right? And we have this new product out in the market, think about where it's going to be three months from now, six months from now, a year from now. The. The rate of progress is exponential.
So things that, you know, you mentioned, I remember the terminology said in there. We said you would have said it differently.
That's. That's going to get resolved quickly.
[00:27:39] Speaker C: Right.
[00:27:40] Speaker A: And part of that is we have a feedback loop that we're going to be releasing to the providers as well. So if you see things like that, you'll be able to provide feedback back to Chirotouch, where our team will take a look and adjust it accordingly.
[00:27:51] Speaker C: Right.
[00:27:51] Speaker A: When we, perhaps we get output that isn't expected.
[00:27:55] Speaker B: Yeah. Interesting. Cool. Yeah, I thought that was a little. It was a little creepy, but I feel like it really got the point across. Also, you'll love this, but I had a patient, this person was in yesterday and I. I hadn't pushed the button in time, so we weren't recording. But. But she said this yesterday. But she said it last month when she was in. She literally, she had said, blah, blah, blah, I have a hitch in my giddy up. And I was like, man, I can't wait to see if it writes this out. And by golly, it did. It was literally in quotes. I could not believe it. So that was another time I was laughing. But honestly, like, I love putting things in my chart notes that people literally say, like, I will be at the keyboard, like, exactly what they say.
And so I think it's amazing that it can do that too, because, I mean, it truly is the patient's own words at that point, which I think just lends more credibility and accuracy to, to your documentation.
[00:28:47] Speaker A: Absolutely.
[00:28:48] Speaker C: Yeah.
[00:28:50] Speaker B: So shifting gears a little bit away from like, charting and notes and whatnot. So this is a big, like pie in the sky type question. But so looking down the line, like five years from now, what do you think a chiropractor's day might look like if they have AI fully integrated into their practice? And this could be things that, like, we haven't even imagined yet. Like, what would you. I picture like a George Jetson practice or something. But, like, what do you picture?
[00:29:17] Speaker A: Yeah, you know, we talk about this a lot. Like, really, it's. It's less about the time frame, more about the destination in terms of what we want to offer to our customers. Customers. And we have to solicit feedback from chiropractors such as yourself, obviously, to get to that destination. But ultimately, where I think it's going, and this isn't Specific to chiropractic. It's just generally speaking, with a lot of these advancements is you don't need to be clicking around in a UI anymore.
[00:29:48] Speaker C: Right.
[00:29:49] Speaker A: In reality, all of this stuff, everything should just be running in the background and there's triggers for it to pick up and listen for patient conversation and manage the process, you know, through RCM and whatnot.
But it should be transparent. Like, why do you have to somebody go through the process of clicking in a UI and doing all these, you know, 20 steps to accomplish something can be done verbally.
[00:30:10] Speaker C: Right.
[00:30:11] Speaker A: So my mind, I think the five years out, the, the UIs and the interaction practitioners have with not only our software, software in general is going to be vastly different from what it is today.
[00:30:25] Speaker B: Got it. So would it be fair to say that you're picturing it being mostly like, verbal in terms of. We're just, we're just talking and that's kinda it.
[00:30:34] Speaker A: I don't think it's all verbal. I'll give you a good example because I, I go to my chiropractor and I ask for his opinion. I ask the woman that works at the front desk for her opinion.
And I had actually been talking about scribe with them. And, you know, one of the other functionalities we're talking about with Rio is scheduling.
[00:30:54] Speaker C: Right.
[00:30:54] Speaker A: And how do we make scheduling easier? Right. I mean, if you have. I'll use myself as an example. I'll schedule out, you know, two months, three months on a weekly basis. But one week I might be Friday. One. One week I might need Monday or whatever the day is.
[00:31:09] Speaker C: Right.
[00:31:09] Speaker A: And wouldn't it be nice if the, the, his office manager could go in there and just say, you know, find the next available appointments across Monday and Friday for the next three months and it automatically brings it back, versus her having to go in there and start clicking around and finding all the dates. Oh, that doesn't work. It just. It optimizes not only their time, but the time for the patient as well. So I love those types of things and, you know, hearing from them, what is a value? And in that case, I was thinking, oh, she just want to talk to it. But she's like, no, there's always people in the office. It's too loud. I don't want that. And I was like, okay, well, what if you could just type it instead of speaking? And she's like, perfect.
So those. I don't think it'll be totally verbal. I think it'll be a mix.
[00:31:54] Speaker B: Okay, got it. Super interesting.
What about, like, you know, I know our program right now has automation for like posting payer payments and receiving those back into the system, but what about like just automatically sending claims, like chart notes, signed charges posted, Maybe office sets up some kind of guardrail, like only send things that are more than three days old or something to give them enough time to fix stuff or make, make sure everything's ready. But like, I mean, that could completely automate the claims process. Like it just goes by itself. It comes back by itself and you literally don't have to touch it unless you know something didn't get processed correctly or what have you.
[00:32:37] Speaker A: Yeah, that goes back to, you know, ultimately you want those workflows to be touchless. Right. And there's no reason today, you know, I'm not saying five years ago there's no reason today that that can't be automated.
[00:32:49] Speaker B: All right, well, it can't be that hard. Just get it done.
Right. It just take a few minutes for a developer and a programmer.
[00:32:55] Speaker A: Right.
[00:32:55] Speaker B: Together to do that. Right.
[00:32:57] Speaker A: We are, we are, we are working on, on that as well though. So we're super excited about these types of features and again, optimizing workflows for customers.
[00:33:07] Speaker B: Very cool. Very cool.
All right, awesome.
So there is like the clinical piece of chiropractic. So interacting with patients, making appointments and all that other stuff.
I think just as you know your position in, in a big company right now and just your knowledge, suggestions on other tools that a business owner could use to help make their life easier that maybe go beyond just like the patient care piece.
So here's an example. Yeah, so when I first started, he'll, he'll laugh if he hears the story. But when I first started working with my former employer, he would still write out checks and go to the post office and mail checks to pay his bills.
And I would be like, can't you just set that up with your bank? Like bill pay, pay it, play it online. And he was kind of like, I don't know. And then, but then he did and he found it to be ridiculously, obviously less, takes less time, more efficient, faster and gets it done. So, you know, he set up bill pay for like all his bills, at least the ones he could, you know. Right. So, but that's almost like, that's like an automation thing. Thing that somebody can set up to make their life easier. But so yeah, I was curious, like what other tools might someone use throughout their life?
You know, I guess there's chat, GPT, but like, I don't know what else is There that we could all start using in our lives in general, maybe not just because of patient care.
[00:34:41] Speaker A: You're talking to me, who's probably an outlier in that area.
I use it every day, and I use multiple tools in parallel, and it depends on the task.
I find that just based on usage, some, like Gemini might be better at something than ChatGPT or Claude might be better than either of those. Right. So I'm constantly using all of them.
[00:35:03] Speaker C: Yeah.
[00:35:03] Speaker A: Personal life. Gosh, you know, I.
[00:35:06] Speaker B: Personal business life.
[00:35:08] Speaker A: Personal business life.
You know, I use them a lot personally for analysis, like data analysis. Okay, we're in. You know, traditionally you have to have a data analyst and give them the data set and said, here's what I need to find from it. And now you basically have a personal data analyst right next to you.
[00:35:28] Speaker C: Right.
[00:35:29] Speaker A: So I think if we translate that into the chiropractic world, there's probably some applications there as well. Again, things that we're thinking about from a Rio Assistant standpoint, you know, how can you potentially run your business better?
You know, analytics around patient visits and whatnot. Those are all things that we have in the pipeline.
[00:35:50] Speaker B: Yeah, that'd be cool. Like, you can pull your report and you can upload it something, or if it's built into your software and just have it say, like, when are my slowest times of the year? Like, is there even a trend somewhere? Because there's nothing worse than, like, crunching numbers in a spreadsheet for, like, two hours to get to the end and find out that there really is not any trend.
[00:36:09] Speaker A: Right.
[00:36:11] Speaker B: Um, so, yeah, that'd be super neat to have something where it could identify trends for you. Or you could say, like, hey, am I busier in the summer? Am I slower in the summer?
[00:36:21] Speaker A: Exactly. And that's, again, it goes back to it being transparent. We don't want them to have to. Our customers have to worry or think about that. It should just be proactive in there for them.
[00:36:29] Speaker B: Yeah. Awesome. I love it. Well, we'll have to have you back to find out, you know, what were we right or wrong about?
Also, just so you know, I put in a request today to get Teams Premium, and they asked me why I need it. So maybe you can put in a good word to get that approved.
[00:36:46] Speaker A: I got you. I got you.
[00:36:49] Speaker B: Awesome. All right, so, Sean, thank you times a million for joining us today. I know you're super, super busy, so we really, really appreciate it for all of our listeners. We will be back next time with more insights and cool information for whatever's coming up next in chiropractic. Until then, take care. If you have any questions, reach out to
[email protected] and we'll see you next time on Chirocast. Thanks, everybody. Thanks, Sean.
[00:37:20] Speaker A: Thank you.
[00:37:21] Speaker D: Thank you for joining us on this episode of Chirocast. Insights for modern chiropractors, brought to you by ChiroTouch, hosted by Dr. Stephanie Brown and Danielle Hevenas, produced by Debbie Brooks, editing from Matthew Dodge. Our theme song, House 5 is from Scott W. Brooks. If you enjoyed today's show, don't forget to like, link and subscribe. We appreciate your support and we'll catch you next time.
