Episode Transcript
WEBVTT
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Hi Everyone. Thank you for joining
us for our third episode of catch up
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with Kira touch, our new podcast
series where we talk about the state of
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that Chiropractic Profession, best practices and
recommendations to manage and grow your practice and
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share expert advice with a variety of
guest speakers. I'm one of your host
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Dr Brian Blast. I'm going to
account executive with Kira touch, where I
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consult with chiropractors to determine which software
solution is best for them. Today we
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have Dr Nick Fanning to talk about
family wellness and Chiropractic techniques that are effective
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in a small town setting. Dr
Nick runs a family wellness practice in Nebraska.
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He's a long time Cairo touch client
and specializes in helping patients steal a
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stress. Great to have you today, Dr Nick. Appreciate it. Sir.
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Thank you. First of all,
I want you to tell our listeners
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a little bit about you, your
practice, your style, kin of how
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you got to where we are.
Absolutely so. When I graduated from Logan
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a back in two thousand and nine, I was an associate for about two
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years in Lincoln, Nebraska, and
it's really focused on more like CBP petabond
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postural rebuilitation type of a practice.
And what happened is that while I was
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practicing there and there was the intention
of potentially buying that practice, there was
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with my wife being from Western Nebraska, she had people that we're trying to
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refer people to and unfortunately not allow
of the local Cairos pad over here would
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actually a just children. And so
there's things with, you know, kids
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and wheelchairs or, you know,
behavioral issues and neurodevelopmental stuff going on and
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you know just basically birth trauma.
And so it was up to us to
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pack up our bags and head out
west. And so after two years of
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beg an associate, I opened up
practice out here and a lot of people,
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you know, they had their doubts. You like, you're already know,
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saturated market. People that have been
going there. I've been going to
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the same two other chiropractors there for
thirty years. You know, you might
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want to do it this way.
And I thought, you know what,
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if I'm going to strike out,
let's let's go down in a ball fire.
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So I develop my practice exactly how
I wanted to have it. You
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know, there's oranges of Blues and
Great Color Scheme and good energy and it
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was all about wellness and just kind
of raising vibration overall and focusing on kids,
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where it's nobody else in this area
had been doing at that time and
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it just, it just took off
from there. And so because we change
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the conversation from back and neck pain
to stress, that seem to make all
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the difference and then, of course, with people's testimonies and of course the
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results that I just got, snowballed
from there. And so we do family
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wellness, we do a lot of
kids. I still do the you know,
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poshual work and some of the Rehab
stuff with that too, but it's
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this kind of goes hands in hand, and so it's kind of weird being
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out here why I don't get to
completely specialize. I have to be kind
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of a Jack of all trades,
but allows me to have that conversation with
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people saying, Hey, I'm just
going to tell you truth and I want
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you feel empowered to tell me what
you want, but I want to sleep
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at night. So let's make sure
that we talked about everything that we we
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found here and what we're going to
address and maybe come up with a long
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term plan, because I don't have
the benefit of burning through new patients here.
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We have a lack of options here. So what are we going to
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do about this? And so,
even though my focus is family wellness,
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there are those clients where I have
to treat on a treash basis or a
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pain basis, and but it's up
to me to educate them in to inform
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them where my truth lies and tell
them what their options are on that.
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So that's that's what the last eight, our nine years here has been like
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and it's just been a ton of
fun and we've been, yeah, just
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trying to rock as many will lot
lives as we possibly can, just like
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every other chiropractor out there. That
that is that's amazing. I like how
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you say that there's you don't specialize
of one specific technique or trade or or
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kind of how you do things,
because you can't have that cookie cutter approach
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right. You can't. You can't
do that and just say I'm going to
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do this and fit it in my
box, right, because everyone's different exactly.
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But the best advice you can give
it anybody is just do you authentically
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yourself, the best you can do, instead trying to be the next best
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gon set or be in the next
best don Harrison. You know, you
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just got to be you and be
authentic with that and the people are going
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to come. Yeah, that's great
advice. So a little backstory here.
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We spoke with Dr Nick About eight
weeks ago. I mean we were back
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in the middle of the covid writing
the pet right the beige really, I
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guess, more of the beginning of
the pandemic and orange and stages, and
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we had you on our Webin Arre. We are two part Webinar series with
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you. So if people are interested
in here and kind of the first part
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of our conversation, that was phenomenal. He gave a ton of good information.
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If you can go to Cairo touchcom
resources, if anybody wants to listen
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to any of our content that we've
produced here over the past few months,
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and it's Cairo touchcom resources. So
in the past, say eight weeks,
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Nick, what has changed? And
in because you're in, we'Rell Nebraska.
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We've been speaking with people all over
the nation. Right we bound on both
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coasts, you know, trying to
figure out, okay, what's going on,
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everyone's in, everyone state, their
area, being in rural America.
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What's the state of Chiropractic. What's
the state of the feeling of the pandemic?
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How is everything around you there in
the Middle States right? So,
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you know, the thing about being
out in the middle of nowhere is that
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we're just a little bit more protected, and so things are opening up now
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here. In a couple days we're
actually even opening up the lake and swimming
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on the beach and things like that. Things are slowly opening up. Here's
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the thing. This is the great
reset. This is the time when people
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are are looking at okay, now
that we're getting through this crisis, or
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we see an end of this,
which you know, is debatable as well.
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What where do are we spending our
money? Where our priorities really going
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to be at and what do we
need to do as we move forward?
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So again, there's still a lot
of fear and unknown because, again,
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that's just going to be common.
That's what's prevalent in media. You know,
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with the exception of what's been happening
with rioting, the conversation for the
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last a few months has been fear, for your fear and people get stuck
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in their brain stemps, people start
getting stressed out, people start freaking and
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sleeping less and being more distress in
general. And in fact, if you
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even look at the way I'm talking
to you, I purposely slow way down
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because, again, we're living in
our brain stems. If I start talking
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like my normal cadence like this,
it further increases that. So even though,
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like now, things are easing up, you're going to have more exposure
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to people, you're going to have
more exposure to your clientele, still keep
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going as if you know, still
slow down, still talk stress, still
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to future pace of like, Hey, what stress is going to be like?
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What if this comes back in the
fall? What's our plan going to
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be? How often would somebody want
to get checked if we were going to
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try to take stress off their body? You know, if you're stuck in
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front of a laptop when school comes
back, how often should we take care
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of you during that? or how
often should somebody that has to work from
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home, you know, forty to
sixty hours a week? What should their
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set up be ergonomically wise? Do
you need to take a picture of that?
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Bring it back to me so we
can do some suggestions for that.
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You know, really any great service
provider, our job is to just give,
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give, give and to solve problems, and if we can do that,
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if we can be that trusted advisor, if we can be that problem
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solver for people, even problems they
know are going to be there, that
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you youture paste for them so they
can make sure that those aren't real problems
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in the future, then you're going
to be that trust advisor, then you're
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going to be that source that people
are going to scramble towards, and so
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that's that's how things are going right
now. So we're seeing the transition,
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we're trying to future pace and we're
trying to stay in on top of it
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all, and so that's the best
thing that anybody could be doing at this
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point. I one hundred percent agree
with you. We are going in that
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it seems like right we're we're opening
back up, nation is opening back up.
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So it's education time still for our
you know, for our patient base,
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all the time, taking sure that
they exactly all the time. There's
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no reason to cake take your foot
off that gas at all. So you
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want to make sure that you're continuing
out there, you know, with your
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content. When it comes to for
you, for instance, right, you
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you you host a podcast. Correct, you have your own podcast as Super
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Parent Syndrome podcast, which is awesome. Letsten know a few of those episodes.
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Thank you. Why did you use
that? Why did you come up
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with the idea of a podcast as
a communication tool? Again, it was
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just me like how can I solve
more problems for my clients that I have?
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And so my in and I put
that in terms of, first of
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all, who is my ideal client? Who Do I want to see the
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most of and what are their problems? And so for me, the the
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people I love to serve are the
people that my ideal client is going to
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be. The MOM's that are kind
of like the sandwich generation. They have
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aging parents that are, you know, maybe not of the best of health
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and they don't want to go down
that route. So they're starting to have
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to take care of their their needs, but they also have kids of their
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own and developing needs for that and
there's a lot of, you know,
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mom get dad guilt going on.
You know, there's contradicting advice on every
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turn and then it just doesn't seem
like we can do enough, and so
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then that guilt kind of sets in
and at the same time, not only
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were we supposed to deal with all
that, we're also supposed to still be
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working, working out, you know, taking care of our home are and
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taking care of our spouse, and
that whole leads a whole bunch of other
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issues of sex and relationships and all
those values that you have there. And
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so that's what we called the Super
Parent Syndrome, because we have this propensity
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where we want to do it all, okay, we can't let anybody down,
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we can't, you know, outsource, we can't let our kids,
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you know, just do their own
thing. We want to make sure that
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we're involved with everything and we have
to do it all. And so that's
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the clientele and that's their mindset as
they come see me, which again makes
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it really easy for me to talk
about stress, okay, but also health
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and health of their children and what
they could do and could not be doing.
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So it was me entering the conversation
in my ideal clients head about the
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stressors that they have, the problems
they have, and then doing a podcast
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in a small format where it's just
quick and easy episodes, where I can
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literally, you know, as like
Hey Jan, you know, I remember
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it. I could this could be
an email. Well, Hey J and,
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I remember a conversation today I just
want to you know that I had
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a podcast I did about three months
ago on this episode. Here. Take
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a listen to tell me what you
think about it. And so, you
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know, that can be after the
the visit, you know, during my
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lunch break. I can so do
one of those or I can do that
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on facebook really easy, just kind
of forwarding it onto those. And so
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that's why, for me, it
was super easy to start coming up with
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these things. And you know,
there's it doesn't have to be a podcast.
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It could be facebook lives, it
could be youtube videos, it could
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be even ticktock videos now, but
whatever you feel like your target demographic and
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your target market wants, meet them
at their place and it's a lay easier
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than what you think it's going to
be. Okay, and so that's why
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use podcast for that because again,
people commuting or, you know, mom's
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after drop off, before they switch
on their gangster music, you know,
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after dropping the kiss off its school, they need something to listen to.
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Now I can tell you this.
The podcast is completely changed because again a
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lot of people are asking, as
commuting is often, but people are still
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using podcasts while they're working out or
whether they're taking taking a break or they're
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they're walking around the community or even, you know, starting to go back
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to driving to work. So I
think here in the next few weeks we
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can see podcast really explode back up
and it is a good opportunity for people
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to perhaps check out. So,
in guests, in case you guys have
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questions on that, reach out to
me. I've actually helped a few chiropractors
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launch podcasts. So yeah, I
think it's a great educational tool right getting
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that message. I've talked about it
before, is trying to engage your patient
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base as much as possible. That's
another avenue rights another tool that you have
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in your belt to be able to
help educate patients and spread the word about
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chiropractic and who you are. Absolutely
one of the things that you talk about
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is, I like the episode of
all watching babies walk and how that correlates
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to goal setting. Can you elaborate
that kind of explain what you mean by
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watching babies walk and how that helps? Yes, so everybody should have this.
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I mean it's so tough because we
have this attitude that if you're not
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good at something right away, that
it's not even worth trying, and it's
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comes down to that if you were
like literally just watching this baby learn how
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to walk and you have to think
about the days and weeks this takes,
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of this kid falling over and over
and over again and just all the stress
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on that. In fact, that's
a good point for a chiropractors to talk
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about parent, you know, their
kids in their toddlers. But at the
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same time, if you think about
that, anything new that we're trying,
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it's going to be just a total
mess. And expect that and expect to
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fail a whole bunch before you actually
get something good. And so what I
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try and tell people as are as
like Hey, I want you to just
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totally suck when you do this.
Okay, just make it the worst thing.
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So, like if I'm challenging somebody, like Hey, I want you
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to just do a twominute video about
your thoughts on this. You know,
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especially if I'm working with another chiropractor, and I'll say be like now,
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make this video horrible. Now.
That gives them the permission to fail.
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It gives them the permission to make
sure it's not absolutely perfect, that they
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can have some fun with this.
They they can feel like an idiot and
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when they look at it the first
time they amount even like their sound of
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their voice or like this how they're
doing it. But the same time you're
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getting those reps and you're getting into
there and you're breaking that mold to actually
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get something new started. So when
I say watch babies walk, it's just
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embrace the suck, embrace the failure
and that the fact is not going to
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be pretty and clean and right off
the bat and perfect, that you're going
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to get there. And so the
it is it's better done than perfect.
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It's it's okay to suck at first, it's okay to fail at first,
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but you were going to get there. I love it. I love it.
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I love it so much because you're
right, it's like muscle memory with
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anything. You're not going to be
a professional right away, all right.
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So, whether it's marketing your practice, whether it's running your business right,
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things are going to try. You
know, people do things all the time
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in their business. are like,
maybe that wasn't a good idea. You're
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not gonna be yeah. So I
love that idea and that that's what makes
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me think of this watching baby's walk. That's so good. Remember in remind
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yourself, Hey, it's not going
to be amazing. Right away. Keep
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working at it, set those goals. But it also gets down to goal
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setting to write with your absolutely how
many patients do you want to see?
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Right, everyone has different goals and
measures of success, and so is it
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for you? I'm on a money
you want to make? Is it how
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many times you want to be at
the office? Is that how many patients
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you want to see? Everybody's different, but I think that correlates well to
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goal setting. Again, that's why
I love. I mean, for me
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personally, it's a cart comes back
to Cairo touch for me, because I
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think Cairo touch gets you to those
goals. So for me personally, I
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like to utilize Cairo touch when I
talk to other chiropractors about this about all
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right, let's figure out what you
want with your practice and how Cairo touch
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can make it work for you.
Right. Not, we need to make
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it all about Cairo touch. But
that's why I think about any because the
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SCOT guesses call gets it the goal
setting side of things. What the other
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things that I just huge here,
because usually I don't have to worry about
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like trying to focus on doing my
notes and spending enormous amount of time on
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my note. I can do more
on connection, and that's what it really
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comes down to. Again, like
as a service provider, you have to
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focus on what problems are you solving
with your folks, and you don't have
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to sit there and talk about the
mets or, you know, talk about
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baseball or Covid or anything like that, but what are you doing to connect
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with that client? Now, some
people would say you give the adjustment,
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you give a minute of table talk
which is, you know, strictly educational,
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and then some people are like,
Nalls, it fair, you know,
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just be you and just chat with
them. You know, I've seen
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practices both ways and I could say
that is that, you know, people
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are never going to really remember what
you tell them, but they're going to
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remember how you make them feel.
And so I challenge you goes, if
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you guys are on one school or
the other, to try out the other
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school just for a little bit and
see how it goes. And ideally you're
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going to find this happy medium of
whether it's going to be eighty twenty or
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sixty, forty or fifty, of
that education, but also truly that connection.
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Okay, and so that's why I
mean with Cairo, touch you don't
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you can. You can hit a
few buttons, you get your nose sound
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right, but you're not like having
a type everything out. You're not having
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a dictated out and wait for it
to be translated. You just it becomes
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instead of the focus of the visit, it's the background of them of the
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visit. And so that's why I
like hire touch, because you can create
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all these buttons. You have so
much variability with it that it's not the
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the stressful part of it. Okay, because I want everybody making the main
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point of the visit is truly connection. Yeah, you're going to deliver a
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great adjustment, yeah, you're going
to change that nervous system, you're going
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to train to change the brain and
the expression of life. But really,
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no matter what, I once you
have that connection to change their life,
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to change their connection, to change
that vibration to as well, and so
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get all this other stuff out of
the way. So that's my shameless push
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for Chiro touch, even though I
don't get a dime from this, you
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know, I mean, I'm not, I'm not a represented, but that's
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why I like it so much.
No, I appreciate that. That's what
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I try to portray out there to
you know, to our audience and to
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the market is you know, this
can help you. It is. It
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is a tool that is going to
help you become a better chiropractor become more
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efficient in your business. That's why
we do thinks. One thing you did
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mention there, just so we're clear, as you did mention, you know,
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talking about the mats. This is
a Yankees only podcast. It's clear
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talk about the mats here there will
see that we have been in this selevish
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that team. So we're established Yank
You's only we've been. We've been in
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this covid nineteen climate, you know, for a while now. And you
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talked about one of the things talk
about is monthly checkups. You know what?
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Can you explain what you mean by
a monthly check up, why that's
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important and really expand upon that?
Yeah, and here's the thing. I've
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brought up monthly checkups before, but
really I wanted to pose you guys is
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that, you know, we don't
want to have a cookie cutter approach in
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our technique and we don't want have
a cookie gutter approach and our wellness examples
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too. So one of the things
that you're going to want to talk about
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with your clients is, you know, that health is seasonal to you know,
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and that can be that can be
debated to but same time, like
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look at demand on the person and
say like okay, is this going to
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be a high demand time or a
low demand time? And I just lease
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some example. So I'll say,
like, you know, I can tell
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you this that between February and April
I'm seeing a lot of accountants and I'm
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seeing them on a every other week
or sometimes weekly basis. Why would that
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be? And then I just listen
and they're like well, yeah, and
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I was like yeah, they're in
stuck in front of their laptop, they're
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hunched over, they look like quasimodo
there, as are, you know,
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putting out all our taxes. I
was like, okay, what about teachers?
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When is their stressful times? You
know, is like, okay,
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beginning in the school year, end
of the school year, in the holiday
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season, perfect, you're starting to
get here. I was like now,
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farmers, ranchers, things like that, and it's like okay, what about
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for you? What is your stressful
times? Okay, and then we just
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I just listen. So right then
they admit when the demand on their body
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is the most and again, like
because we're talking about stress now, one
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of the jobs of the nervous system
is to take stress in the environment and
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have our body adapt to that,
because that conversation changes a stress it's it
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really opens up. And so here's
the thing. During the traditional where I've
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heard chiropractic cliff offices get a little, you know, quieter, we actually
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pick up because again, we see
a little, you know, traditionally we
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see a drop in patient numbers.
You know, in August, you know,
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right before school starts. Well,
Hey, everybody else is get in
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their everything else checked up. Stress
of the new school year is going to
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happen. This is a high stress
point for kids and for MOMS and for
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teachers. Okay, great, this
is something we got a plan for all.
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We're great, wonderful. Also,
between Thanksgiving and New Year's I try
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to get everybody on a weekly basis
because I tech it. We talked about
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stress again, and when is the
highest want point of stress for everybody?
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During the holidays, you know,
between Thanksgiving and new years. That's when
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most people get sick. That's when
we're eating terrible. That's what we're having
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family stress. It's just an easy
conversation when we talk about stress. So
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yes, monthly is one of those
easy things to go for, but if
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you can actually vary it up,
you're going to have a better buy it,
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because it again, it's it's to
them. So, Hey, my
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farmers, planting season, you got
harvest. Those are the too hot points
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and they're like, man, how
I'm going to make that happen? I
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was like, Hey, just like
your equipment and taking care of that,
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we got to take care of you
too as well. During you know,
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you know, it could be a
teachers. We talked about that, we
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talked about captains, we could talk
about parents, you know, all parents.
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Again, it's always going to be
during the holidays. So again,
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those big things we address, and
it's important for you to address and make
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it not cookie cutter but personalized,
and that makes it so UN sir,
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I will tell you this that,
even no matter what, let's say they're
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somebody just wants to come and go, and we all know when they want
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to break up with us. Is
that. I just talked to him about
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doing a six month check up.
I was like, Hey, you know,
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just like the dentists, how often
you supposed to be dentist perfect twice
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a year. Hey, that's what
I go with here. If you just
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want to show up and we update
your notes and maybe get an insight nervous
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system scan, or I just do
arrange motion, we just do a small
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checkup, that's great. We'll just
have a conversation. I would love to
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do you know, I put quote
marks, quote unquote, spinal cleaning,
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just like we do with our dental
toy cleaning. That's a great way for
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us to stay connected just case worstcase
scenarios, your file always stays up to
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date. So, you know,
for even those that are leaving us,
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that's a great way to make sure
that you kind of there, because I
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can tell you this, my first
chiropractor I didn't get it. You know,
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I came in for a few adjustments, left my second chiropractor, same
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thing. It was my third chiropractor
before I was like, oh my gosh,
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the stuff is amazing. Why didn't
I think about that? Well,
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same thing there. You got to
make it a safe place to fail and
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you can do that with your wellness
checkups to you know, just something.
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What do the things you brought up
to earlier, just being a small town
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where you don't have you know,
you don't have a lot of new patients
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come to the door all the time. So to other small town world practitioners
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keeping patients for a long time as
a very important part of their maintaining of
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a practice. You know, and
least likely. Yeah, it's all relationships,
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it's it's engaging. So, you
know, as you come out again,
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going back to the small town topic, he are coming out of Covid
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I mean, any other tips,
tricks, anything else? You know,
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however, thing's progressing for the on
a small town side of things, as
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opposed to know, most other people
that might be in big cities. Yeah,
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absolutely. So the biggest thing,
is the best news is that even
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in big cities, anywhere you go, you have your community. You know,
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you have the group of people you're
going to draw from, in the
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people that you're identifying with, in
the people that you're truly connecting with.
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You know, again, get out
there and serve and solve some problems.
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The people that coach me, it's
with Black Diamond Club. One of the
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things that they had us do a
couple months ago is that like hey,
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what are you doing for benevolence?
What are you doing to give back to
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your community? Is there any needs
that are out there that you can go
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out and serve and be there for? And so, you know, one
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of the things that they have that
they suggested this to do, is go
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to a local restaurant, but a
hundred, two hundred dollars down and say
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hey, lunch is on me or
breakfast is on me. Or, I
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would say, I went to the
meat market and said Hey, I got
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five pound packs of ground beef here. You know some of you guys are
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worried about what your next meal is
coming from. It's on me. And
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yes, there was exposure with that. But really, during the time of
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need, people look for the people
that are helping and again, as a
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service provider, you're providing, you're
solving problems. And so they have their
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own suggestions on how to talk to
local businesses. Now specialize things are opening
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back up and you know saying like
Hey, you know this chiropractor here,
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he's doing a promotion. You know
he helped us out. Why don't you
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get you know, if you're a
big fan of our local eatery, make
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sure you check them out during this
time or sign up for his podcast or
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whatever might be, so those cross
relationships can happen as you're trying to form
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again relationships and connections and again you
were solving problems. So people want to
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help you too, once you start
solving their problems. In fact, that's
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the weirdest thing is that sometimes what's
chiropractors. We feel bad asking for money,
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we feel bad for asking for referrals
or even testimonials. But the same
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time, if you're really truly solving
problems, people are going to want to
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do solve your problems too, and
you have that permit. I'm telling you
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you have that permission right now,
is that, as you're solving problems,
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allow people to help solve yours.
It's exactly a man. You hit the
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nail on the head there. Well, Nick, we got to wrap things
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up here and Jada Bright and here, so just let me know and let
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the audience know where people can find
out more about you. I think it's
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a superparent syndrome podcast correct. Yeah, I got that out on apple and
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Google. If you want to connect, I'm totally happy to facebook. It's
407
00:23:49.599 --> 00:23:52.519
a great place to look me up, instagram, whatever is just message me.
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I love to be your friend,
facebook friend or if you have questions
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on podcasting or any of this stuff. After the Webinar I had like about
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twenty people reach out and it was
really fun and easy and great to connect
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with people. And, Gosh,
I didn't make a single dime. You
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know, it was fine because,
again, like I said, I just
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want to help everybody else. So
please reach out to me. Really appreciate
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it. Thanks, Dr Nick.
Thanks, thanks again. Yeah, obviously
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for taking the time. I know
you're busy so to help kind of ground
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us in this new reality. And
thank you to our thank you to our
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listeners for catching up with Cairo touch. This is our fifth episode in the
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podcast series and we'd love to hear
from you. So we've set up an
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INBOX PODCAST at Cairo touchcom. Again, that's podcast at Cairo touchcom. Send
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00:24:33.890 --> 00:24:40.480
US questions, feedback, comments and
remember to tune in every week on Itunes,
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spotify or wherever you consume your podcast. Thank you again for listening to
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catch up with Cairo touch.